TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Calmed My Fears Paul and Paula helped me through this frustrating process. I don’t know what I would have done today without their help. Thank you both, and thank you Turbotax!!!
Date published: 2021-02-26
Rated 5 out of 5 by from As Simple As Can Be! I used to pay an accountant to prepare our taxes, never again! Turbo Tax removed the veil of mystery from doing taxes. It’s so simple and fast now!
Date published: 2021-02-26
Rated 1 out of 5 by from 2020 Turbo Tax took a bad turn Have used TT for several years now, it's usually helpful enough to justify the cost. This year I could have done it faster through the IRS - riddled with bugs and errors. Asked me about 1099-NEC forms over and over without giving me a chance to say I won't get those forms this year. Almost thought it wasn't going to let me file electronically at all. The upsells are worse than usual, trying to slip in a $45 Premium fee if you want to use your refund to pay and trying to fool you into paying for a Live Expert when they find "errors" that are actually issues with the software. Was this even researched and tested this year?
Date published: 2021-02-26
Rated 5 out of 5 by from Very helpful Helpful and easier than I thought. Thankful for all the help and the easy steps.
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome Love it it's great and very affordable for people who are under privileged
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is the best Turbo Tax made me not afraid to file my taxes and guided me all the way....
Date published: 2021-02-26
Rated 3 out of 5 by from 6 years of using TurboTax Overall, I enjoy going through TurboTax to file but charging me $40 3 times just to file with my student info is ridiculous. That’s $120 that is being taken from my return. If it was just $40 because of the mandatory deluxe upgrade due to me being a student it wouldn’t be a problem but 3 times that amount is overkill.
Date published: 2021-02-26
Rated 4 out of 5 by from Turbo Tax is a hit but with a few misses. Turbo Tax walks one through the tax process with fairly easy to follow instructions. The Live help is a lifesaver. with data uploading errors, and some misleading questions it can lead to review problems in the end. Thanks to live help we were able to clear the issues up with only an hour of extra work.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax has always been reliable! Every year I choose Turbo Tax to help me file my taxes. Its hassel free and super user friendly.
Date published: 2021-02-26
Rated 5 out of 5 by from Flipping Amazing Having an error message: We could not e-file your return for the following reason: Our records indicate that you are not entitled to efile one or more formsets. Contacted the live chat and experts found my issue immediately!!!
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 1038
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Calmed My Fears Paul and Paula helped me through this frustrating process. I don’t know what I would have done today without their help. Thank you both, and thank you Turbotax!!!
Date published: 2021-02-26
Rated 5 out of 5 by from As Simple As Can Be! I used to pay an accountant to prepare our taxes, never again! Turbo Tax removed the veil of mystery from doing taxes. It’s so simple and fast now!
Date published: 2021-02-26
Rated 1 out of 5 by from 2020 Turbo Tax took a bad turn Have used TT for several years now, it's usually helpful enough to justify the cost. This year I could have done it faster through the IRS - riddled with bugs and errors. Asked me about 1099-NEC forms over and over without giving me a chance to say I won't get those forms this year. Almost thought it wasn't going to let me file electronically at all. The upsells are worse than usual, trying to slip in a $45 Premium fee if you want to use your refund to pay and trying to fool you into paying for a Live Expert when they find "errors" that are actually issues with the software. Was this even researched and tested this year?
Date published: 2021-02-26
Rated 5 out of 5 by from Very helpful Helpful and easier than I thought. Thankful for all the help and the easy steps.
Date published: 2021-02-26
Rated 5 out of 5 by from Awesome Love it it's great and very affordable for people who are under privileged
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax is the best Turbo Tax made me not afraid to file my taxes and guided me all the way....
Date published: 2021-02-26
Rated 3 out of 5 by from 6 years of using TurboTax Overall, I enjoy going through TurboTax to file but charging me $40 3 times just to file with my student info is ridiculous. That’s $120 that is being taken from my return. If it was just $40 because of the mandatory deluxe upgrade due to me being a student it wouldn’t be a problem but 3 times that amount is overkill.
Date published: 2021-02-26
Rated 4 out of 5 by from Turbo Tax is a hit but with a few misses. Turbo Tax walks one through the tax process with fairly easy to follow instructions. The Live help is a lifesaver. with data uploading errors, and some misleading questions it can lead to review problems in the end. Thanks to live help we were able to clear the issues up with only an hour of extra work.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbo Tax has always been reliable! Every year I choose Turbo Tax to help me file my taxes. Its hassel free and super user friendly.
Date published: 2021-02-26
Rated 5 out of 5 by from Flipping Amazing Having an error message: We could not e-file your return for the following reason: Our records indicate that you are not entitled to efile one or more formsets. Contacted the live chat and experts found my issue immediately!!!
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 1038