TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Next Year I will be entertaining Another Service Issues I don't care for: 1) Not being able to change my banking information. Yes I used the Help feature and followed the instruction and could never find the file to update my banking information therefore having no choice but to use Credit Karma. 2) Options to pay using refund with the exception that you guys share our information. If you have no choice but to use your refund you are dictating how we used it with the stipulation that we relinquish our information. Unfair!!!! For the basic fees there should be more help and not stack up fees for services that are basic.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is great! Easy to work with. so gla and know all the tax laws.d you do all the calculations
Date published: 2023-03-23
Rated 2 out of 5 by from If you want to spend too much $$$$... Turbo Tax is way too much money for how much time we needed to spend completing our taxes. And at the end, we couldn't even file in the state we needed to. We could have paid someone to do what TT did and saved ourselves the time and the headache. Even though it looks pretty, I would not recommend Turbo Tax as a good value for the price.
Date published: 2023-03-23
Rated 1 out of 5 by from worst experience ever we have used turbo tax for many years with no problem till this year. Constantly freezing up during the process and having to log in and out over and over and trying deleting cookies and trying other browsers but it kept freezing and not loading and spinning blue dots. After we got past the payment, banking info and license it took 2 hours to finally get it to file. Wasted 2 hours this morning just trying do the final filing. Prob won't use it again next year!
Date published: 2023-03-23
Rated 5 out of 5 by from Wonderful and easy to use The helpful hints and multiple options for either help or assistance really benefited my experience and accuracy
Date published: 2023-03-23
Rated 5 out of 5 by from It gets me through a complex return and no CPA I have the normal return with several e and c forms. it is 90 percent easy. I have a few snags when I received a 1099 NEC, but I made it through. I felt it should have been included on one of my E forms, but I made it through.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbotax and Irene both awesome was a great call Everything is awesome every one was great calls were awesome as well
Date published: 2023-03-23
Rated 1 out of 5 by from Too expensive Im already paying to file my taxes with this software. If i have to pay for both state and federal i should NOT be charged for having my fees come out of my return. Thats insane. I used this software for conveniece but im going to an actual cpa next year.
Date published: 2023-03-23
Rated 3 out of 5 by from Downloading was confusing Download was confusing with website login, downloaded file, and Amazon file all available. The format was totally different from the disk version I was familiar with.
Date published: 2023-03-23
Rated 4 out of 5 by from Useful - but missing needed features Relatively easy to use. Missing needed fields for dealing with municipal bonds including bond premium, discount and accrued interest. This is a big omission for many Trust returns.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5606
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Next Year I will be entertaining Another Service Issues I don't care for: 1) Not being able to change my banking information. Yes I used the Help feature and followed the instruction and could never find the file to update my banking information therefore having no choice but to use Credit Karma. 2) Options to pay using refund with the exception that you guys share our information. If you have no choice but to use your refund you are dictating how we used it with the stipulation that we relinquish our information. Unfair!!!! For the basic fees there should be more help and not stack up fees for services that are basic.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is great! Easy to work with. so gla and know all the tax laws.d you do all the calculations
Date published: 2023-03-23
Rated 2 out of 5 by from If you want to spend too much $$$$... Turbo Tax is way too much money for how much time we needed to spend completing our taxes. And at the end, we couldn't even file in the state we needed to. We could have paid someone to do what TT did and saved ourselves the time and the headache. Even though it looks pretty, I would not recommend Turbo Tax as a good value for the price.
Date published: 2023-03-23
Rated 1 out of 5 by from worst experience ever we have used turbo tax for many years with no problem till this year. Constantly freezing up during the process and having to log in and out over and over and trying deleting cookies and trying other browsers but it kept freezing and not loading and spinning blue dots. After we got past the payment, banking info and license it took 2 hours to finally get it to file. Wasted 2 hours this morning just trying do the final filing. Prob won't use it again next year!
Date published: 2023-03-23
Rated 5 out of 5 by from Wonderful and easy to use The helpful hints and multiple options for either help or assistance really benefited my experience and accuracy
Date published: 2023-03-23
Rated 5 out of 5 by from It gets me through a complex return and no CPA I have the normal return with several e and c forms. it is 90 percent easy. I have a few snags when I received a 1099 NEC, but I made it through. I felt it should have been included on one of my E forms, but I made it through.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbotax and Irene both awesome was a great call Everything is awesome every one was great calls were awesome as well
Date published: 2023-03-23
Rated 1 out of 5 by from Too expensive Im already paying to file my taxes with this software. If i have to pay for both state and federal i should NOT be charged for having my fees come out of my return. Thats insane. I used this software for conveniece but im going to an actual cpa next year.
Date published: 2023-03-23
Rated 3 out of 5 by from Downloading was confusing Download was confusing with website login, downloaded file, and Amazon file all available. The format was totally different from the disk version I was familiar with.
Date published: 2023-03-23
Rated 4 out of 5 by from Useful - but missing needed features Relatively easy to use. Missing needed fields for dealing with municipal bonds including bond premium, discount and accrued interest. This is a big omission for many Trust returns.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5606