TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 1 out of 5 by from Not a great experience, and wouldn't recommend. Honestly, This will probably be the last year I file my taxes with Turbo tax. I wasn't able to upload certain forms either with a PDF or the bank connection feature that you guys recommend. I use JP Morgan chase for banking and my investments and I wasn't able to connect with them through Turbo tax. Additionally, I wasn't able to upload my 1099 B from my investment account with Chase either. I had to enter all my short term gains manually which was a huge headache. It's also frustrating that I was charged an additional $200 to file my taxes with Turbo tax. Every year it just goes up and up, and it's especially irritating since I did everything myself. I also think it is unbelievable that I would have to wait till March 12th to have an appointment with a CPA. It's February 24th, and I have to wait 16 days??? I expect more from Intuit. To be honest, I wouldn't recommend this company to anyone who still has to file taxes for this year and any years after. I'm looking forward to heading to H&R block or a company that will actually help and not overcharge for their service. A company that actually cares about their customers.
Date published: 2021-02-24
Rated 5 out of 5 by from Thank you Turbo Tax It was a great experience. Very Helpful in filing my taxes and answering questions.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is worth every Penny!! I used turbotax for the last 6 years and I've never had a problem. It is totally worth it and hassle free!!
Date published: 2021-02-24
Rated 5 out of 5 by from Easy to use Great experience, so easy to use. Everything spelled out for you.
Date published: 2021-02-24
Rated 5 out of 5 by from The man that helped me Elderidge helped in 10mins! Without an expert you'll spend hours upon hours figuring things out and searching like a frantic, With an expert you will feel confident in your answers and questions. overall this has been the best experience I've had doing my taxes.
Date published: 2021-02-24
Rated 3 out of 5 by from Hardest Year Yet I have used turbotax for years and the form this year was really difficult for me.
Date published: 2021-02-24
Rated 3 out of 5 by from Why make someone file long form It's stupid to file long form instead of short form. If people are taking the standard deduction, there's no need to file long form yet Turbo Tax make you file the long form that's takes forever. Short forms are simple and fast.
Date published: 2021-02-24
Rated 5 out of 5 by from easy to use for not to complicated returns this is the way to go.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo tax very good to use Was very good helping me out and easy to use. Would refer alot of other people.
Date published: 2021-02-24
Rated 5 out of 5 by from turbo tax is the best is the best way to do it an the employs all ways help you on anything
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 960
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Not a great experience, and wouldn't recommend. Honestly, This will probably be the last year I file my taxes with Turbo tax. I wasn't able to upload certain forms either with a PDF or the bank connection feature that you guys recommend. I use JP Morgan chase for banking and my investments and I wasn't able to connect with them through Turbo tax. Additionally, I wasn't able to upload my 1099 B from my investment account with Chase either. I had to enter all my short term gains manually which was a huge headache. It's also frustrating that I was charged an additional $200 to file my taxes with Turbo tax. Every year it just goes up and up, and it's especially irritating since I did everything myself. I also think it is unbelievable that I would have to wait till March 12th to have an appointment with a CPA. It's February 24th, and I have to wait 16 days??? I expect more from Intuit. To be honest, I wouldn't recommend this company to anyone who still has to file taxes for this year and any years after. I'm looking forward to heading to H&R block or a company that will actually help and not overcharge for their service. A company that actually cares about their customers.
Date published: 2021-02-24
Rated 5 out of 5 by from Thank you Turbo Tax It was a great experience. Very Helpful in filing my taxes and answering questions.
Date published: 2021-02-24
Rated 5 out of 5 by from TurboTax is worth every Penny!! I used turbotax for the last 6 years and I've never had a problem. It is totally worth it and hassle free!!
Date published: 2021-02-24
Rated 5 out of 5 by from Easy to use Great experience, so easy to use. Everything spelled out for you.
Date published: 2021-02-24
Rated 5 out of 5 by from The man that helped me Elderidge helped in 10mins! Without an expert you'll spend hours upon hours figuring things out and searching like a frantic, With an expert you will feel confident in your answers and questions. overall this has been the best experience I've had doing my taxes.
Date published: 2021-02-24
Rated 3 out of 5 by from Hardest Year Yet I have used turbotax for years and the form this year was really difficult for me.
Date published: 2021-02-24
Rated 3 out of 5 by from Why make someone file long form It's stupid to file long form instead of short form. If people are taking the standard deduction, there's no need to file long form yet Turbo Tax make you file the long form that's takes forever. Short forms are simple and fast.
Date published: 2021-02-24
Rated 5 out of 5 by from easy to use for not to complicated returns this is the way to go.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo tax very good to use Was very good helping me out and easy to use. Would refer alot of other people.
Date published: 2021-02-24
Rated 5 out of 5 by from turbo tax is the best is the best way to do it an the employs all ways help you on anything
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 960