TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Continues to improve I have used turbo tax for several years and love the updates
Date published: 2021-03-01
Rated 4 out of 5 by from Easy to use Saves a lot of info to help with the next years taxes go faster
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo Tax is ok. I had problems with signing in every time. Had to change my password every time I logged in.
Date published: 2021-03-01
Rated 5 out of 5 by from Awesome Service! Great service and easy to use. Helpful tools to assist.
Date published: 2021-03-01
Rated 3 out of 5 by from Turbo tax is great albeit a bit overpriced. It's great but a bit over priced and I didn't like the little "chat" guy that kept popping up on top of the "continue" button. It's pretty annoying but otherwise a good experience.
Date published: 2021-03-01
Rated 5 out of 5 by from Good Frustrating but free. Thanks turbotax. jjjjjjjjjjjjjj
Date published: 2021-03-01
Rated 1 out of 5 by from Pushing the Upgrade? I have been using Turbo Tax since 1996. This version was very hard to use compared to past years. I couldn't refer to worksheets, some of the elements lacked definition, and it was buggy. I had to exit a few times to start again. This is the first time that I am not confident with how I filed my tax returns. I'm suspicious that it might be because they really want you to upgrade. I may not use Turbo Tax again.
Date published: 2021-03-01
Rated 4 out of 5 by from Great but couldn't fix an issue I always file with Turbo Tax and it is usually great. This year I did it on my phone instead of a computer. I ran into an issue with my state return and couldn't figure out how to fix. It had copied over my child care info from the previous year and I didn't use this child care provider this last year. It was impossible for me to figure out how to remove it. I ended up having to drive to my step mom's house to use the computer where I was able to ask a question and figure out how to remove it. Once I asked the question, it was real simple instructions on how to fix it. But I was very inconvenienced and spent hours on my phone trying to fix the issue.
Date published: 2021-03-01
Rated 5 out of 5 by from Hmmm one concern I have used Turbo Tax consistently for more than 15 years. I trust it but this year am wondering why my wife and I didn't qualify in Ohio for a joint return credit. It seems that our income and tax payments were sufficient to qualify and were not much different from previous years when we qualified. Could there be a mistake in your programming?
Date published: 2021-03-01
Rated 5 out of 5 by from very cool I love how helpful they are. It really made the process fun!
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 894
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Continues to improve I have used turbo tax for several years and love the updates
Date published: 2021-03-01
Rated 4 out of 5 by from Easy to use Saves a lot of info to help with the next years taxes go faster
Date published: 2021-03-01
Rated 4 out of 5 by from Turbo Tax is ok. I had problems with signing in every time. Had to change my password every time I logged in.
Date published: 2021-03-01
Rated 5 out of 5 by from Awesome Service! Great service and easy to use. Helpful tools to assist.
Date published: 2021-03-01
Rated 3 out of 5 by from Turbo tax is great albeit a bit overpriced. It's great but a bit over priced and I didn't like the little "chat" guy that kept popping up on top of the "continue" button. It's pretty annoying but otherwise a good experience.
Date published: 2021-03-01
Rated 5 out of 5 by from Good Frustrating but free. Thanks turbotax. jjjjjjjjjjjjjj
Date published: 2021-03-01
Rated 1 out of 5 by from Pushing the Upgrade? I have been using Turbo Tax since 1996. This version was very hard to use compared to past years. I couldn't refer to worksheets, some of the elements lacked definition, and it was buggy. I had to exit a few times to start again. This is the first time that I am not confident with how I filed my tax returns. I'm suspicious that it might be because they really want you to upgrade. I may not use Turbo Tax again.
Date published: 2021-03-01
Rated 4 out of 5 by from Great but couldn't fix an issue I always file with Turbo Tax and it is usually great. This year I did it on my phone instead of a computer. I ran into an issue with my state return and couldn't figure out how to fix. It had copied over my child care info from the previous year and I didn't use this child care provider this last year. It was impossible for me to figure out how to remove it. I ended up having to drive to my step mom's house to use the computer where I was able to ask a question and figure out how to remove it. Once I asked the question, it was real simple instructions on how to fix it. But I was very inconvenienced and spent hours on my phone trying to fix the issue.
Date published: 2021-03-01
Rated 5 out of 5 by from Hmmm one concern I have used Turbo Tax consistently for more than 15 years. I trust it but this year am wondering why my wife and I didn't qualify in Ohio for a joint return credit. It seems that our income and tax payments were sufficient to qualify and were not much different from previous years when we qualified. Could there be a mistake in your programming?
Date published: 2021-03-01
Rated 5 out of 5 by from very cool I love how helpful they are. It really made the process fun!
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 894