TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is so easy to use! Easy process and everything is thoroughly explained throughout.
Date published: 2022-03-31
Rated 5 out of 5 by from TurboTax easiest way to do taxes I use Turbo Tax every year for several years now. Only way to go. I dont have to learn new tax laws every year. Turbo Tax handles everything. I just have to answer some questions. Easiest Tax preparation for me. They have tax experts to check out all my work and answer questions i might have.
Date published: 2022-03-31
Rated 4 out of 5 by from Alright experience Theres too many "ONE MORE STEP"s by the end I started feeling like I was being scammed
Date published: 2022-03-31
Rated 2 out of 5 by from I feel scammed I have been using TurboTax for years, with great results every single time! Which makes this review that much harder/surprising I chose the “Free (except for state), like I ALWAYS do. Flying through my taxes because I’m so used to this app by now. And when I get to the end I noticed a $156 charge. Umm excuse me? So I go back. Completely start over, maybe I overlooked something new. I go through all of it all over again. (Yes I’m used to this app/company, but I worked 4 jobs last year so it was a bit of a pain to have to do it all again) I MAKE SURE I click the free option again. I get to the end. And again, there’s this charge. I click on it, and it says that I’m being charged $59 doing federal. I’m sorry………. What?! So…… Once again Third times a charm!!! …….. sadly mistaken. There ot is… AGAIN. No option to look into it, no option to remove it…. Nothing.. fed up, I just went through with it. But it is still really bothering me. I will make a call tomorrow.(seeing as how it’s 10pm now!!!!!! I have to get ready for bed) Be careful with that charge and read what you’re agreeing to with the “FREE” option!!!!!!!
Date published: 2022-03-31
Rated 4 out of 5 by from Falls Shy Thorough but cumbersome when going back to review. Also, information is limited in some instances and not revealed until later, causing inaccurate entries early on.
Date published: 2022-03-31
Rated 1 out of 5 by from Stop trying to sell upgrades the entire time Software works great but the constant attempts to get you to upgrade is ridiculous
Date published: 2022-03-31
Rated 5 out of 5 by from WOOHOO! EASY PEASY! I was super nervous doing my taxes for the first time without a cpa. But Turbo Tax was super helpful and way easy!! Thank you!
Date published: 2022-03-31
Rated 4 out of 5 by from happy taxes very pleased with service i will use them again next year
Date published: 2022-03-31
Rated 5 out of 5 by from Used turbo tax since like 2015 only thing I’ll use Love it so easy and gets the best results wouldn’t want to use any other tax site ever!!!!!
Date published: 2022-03-31
Rated 3 out of 5 by from NOT IMPRESSED I FEEL THAT YOUR SOFTWARE IS SCAMMY- UPGRADE HERE,PAY THIS THIS HERE. CHARGING FOR STATE FILE45 PLUS $25 TO EFILE IS A RIP OFF -CONSIDERING THAT YOU CAN GET IT DONE IN 15 MINUTES YOURSELF...... WOULD NOT USE AGAIN
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 7356
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is so easy to use! Easy process and everything is thoroughly explained throughout.
Date published: 2022-03-31
Rated 5 out of 5 by from TurboTax easiest way to do taxes I use Turbo Tax every year for several years now. Only way to go. I dont have to learn new tax laws every year. Turbo Tax handles everything. I just have to answer some questions. Easiest Tax preparation for me. They have tax experts to check out all my work and answer questions i might have.
Date published: 2022-03-31
Rated 4 out of 5 by from Alright experience Theres too many "ONE MORE STEP"s by the end I started feeling like I was being scammed
Date published: 2022-03-31
Rated 2 out of 5 by from I feel scammed I have been using TurboTax for years, with great results every single time! Which makes this review that much harder/surprising I chose the “Free (except for state), like I ALWAYS do. Flying through my taxes because I’m so used to this app by now. And when I get to the end I noticed a $156 charge. Umm excuse me? So I go back. Completely start over, maybe I overlooked something new. I go through all of it all over again. (Yes I’m used to this app/company, but I worked 4 jobs last year so it was a bit of a pain to have to do it all again) I MAKE SURE I click the free option again. I get to the end. And again, there’s this charge. I click on it, and it says that I’m being charged $59 doing federal. I’m sorry………. What?! So…… Once again Third times a charm!!! …….. sadly mistaken. There ot is… AGAIN. No option to look into it, no option to remove it…. Nothing.. fed up, I just went through with it. But it is still really bothering me. I will make a call tomorrow.(seeing as how it’s 10pm now!!!!!! I have to get ready for bed) Be careful with that charge and read what you’re agreeing to with the “FREE” option!!!!!!!
Date published: 2022-03-31
Rated 4 out of 5 by from Falls Shy Thorough but cumbersome when going back to review. Also, information is limited in some instances and not revealed until later, causing inaccurate entries early on.
Date published: 2022-03-31
Rated 1 out of 5 by from Stop trying to sell upgrades the entire time Software works great but the constant attempts to get you to upgrade is ridiculous
Date published: 2022-03-31
Rated 5 out of 5 by from WOOHOO! EASY PEASY! I was super nervous doing my taxes for the first time without a cpa. But Turbo Tax was super helpful and way easy!! Thank you!
Date published: 2022-03-31
Rated 4 out of 5 by from happy taxes very pleased with service i will use them again next year
Date published: 2022-03-31
Rated 5 out of 5 by from Used turbo tax since like 2015 only thing I’ll use Love it so easy and gets the best results wouldn’t want to use any other tax site ever!!!!!
Date published: 2022-03-31
Rated 3 out of 5 by from NOT IMPRESSED I FEEL THAT YOUR SOFTWARE IS SCAMMY- UPGRADE HERE,PAY THIS THIS HERE. CHARGING FOR STATE FILE45 PLUS $25 TO EFILE IS A RIP OFF -CONSIDERING THAT YOU CAN GET IT DONE IN 15 MINUTES YOURSELF...... WOULD NOT USE AGAIN
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 7356