TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify
(4.8/5
| 68973 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by
Md221 from
Review
The expert service worked well. Areas of improvement: 1) The price for federal was disclosed, but not for the state filing. It was misleading to have quoted and gotten approval based on the federal price only, not the combined. 2) The chat function itself was fine, however I never received notification through my email that the expert messaged me and that led to a number of days left unchecked before logging in to see I had missed messages.
Date published: 2022-03-31
Rated 5 out of 5 by
Sivanna from
User Friendly to submit tax returns
It is user friendly, quick support from customer and never had any issue
Date published: 2022-03-31
Rated 5 out of 5 by
CollNick from
As good as it gets, although tedious.
Annoying screen size default from prior year has been fixed.
Date published: 2022-03-31
Rated 5 out of 5 by
Dewayne FL from
Turbo Tax is Excellent!!
Really easy and informative software. Anyone can do their taxes. Its so easy, my cat can use it, Lol.
Date published: 2022-03-31
Rated 3 out of 5 by
BarbOK from
Why is State filing so expensive?
My state (Michigan) wants me to file electronically, but TurboTax charges an addition $25 (50% of my charge for the program). Furthermore, when I ask TT to print a copy of my return, only the Federal portion printed. I got one copy of the Michigan return out (to file on paper), but I can't find a way to print it again. Frustrating when I thought I was done!
Date published: 2022-03-31
Rated 5 out of 5 by
Sherbie28226 from
Good tax preparation program
Great tax preparation program. Have used TurboTax for many years
Date published: 2022-03-31
Rated 4 out of 5 by
Rob 37 from
Good
It was a good experience considering this was the first time I have ever used an online service despite my knowledge with it.
Date published: 2022-03-31
Rated 5 out of 5 by
null from
Great Job Catherine
Catherine was in touch and explained every step of the way. She answered every question I had, and did it in a short time. I had complete confidence in her tax knowledge with her 30 years of experience. Even when she was juggling other clients she kept in touch. 10/10 will file again.
Date published: 2022-03-31
Rated 5 out of 5 by
Monette Sayon from
Good
Good application for efilling. Will recommend to other
Date published: 2022-03-31
Rated 5 out of 5 by
Sabz90 from
Easy and efficient
Loved it! It was quick and simple. I will be using turbo tax every year
All TurboTax® Offerings Reviews - Page 7310
Date published: 2022-03-31
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
Md221 from
Review
The expert service worked well. Areas of improvement: 1) The price for federal was disclosed, but not for the state filing. It was misleading to have quoted and gotten approval based on the federal price only, not the combined. 2) The chat function itself was fine, however I never received notification through my email that the expert messaged me and that led to a number of days left unchecked before logging in to see I had missed messages.
Date published: 2022-03-31
Rated 5 out of 5 by
Sivanna from
User Friendly to submit tax returns
It is user friendly, quick support from customer and never had any issue
Date published: 2022-03-31
Rated 5 out of 5 by
CollNick from
As good as it gets, although tedious.
Annoying screen size default from prior year has been fixed.
Date published: 2022-03-31
Rated 5 out of 5 by
Dewayne FL from
Turbo Tax is Excellent!!
Really easy and informative software. Anyone can do their taxes. Its so easy, my cat can use it, Lol.
Date published: 2022-03-31
Rated 3 out of 5 by
BarbOK from
Why is State filing so expensive?
My state (Michigan) wants me to file electronically, but TurboTax charges an addition $25 (50% of my charge for the program). Furthermore, when I ask TT to print a copy of my return, only the Federal portion printed. I got one copy of the Michigan return out (to file on paper), but I can't find a way to print it again. Frustrating when I thought I was done!
Date published: 2022-03-31
Rated 5 out of 5 by
Sherbie28226 from
Good tax preparation program
Great tax preparation program. Have used TurboTax for many years
Date published: 2022-03-31
Rated 4 out of 5 by
Rob 37 from
Good
It was a good experience considering this was the first time I have ever used an online service despite my knowledge with it.
Date published: 2022-03-31
Rated 5 out of 5 by
null from
Great Job Catherine
Catherine was in touch and explained every step of the way. She answered every question I had, and did it in a short time. I had complete confidence in her tax knowledge with her 30 years of experience. Even when she was juggling other clients she kept in touch. 10/10 will file again.
Date published: 2022-03-31
Rated 5 out of 5 by
Monette Sayon from
Good
Good application for efilling. Will recommend to other
Date published: 2022-03-31
Rated 5 out of 5 by
Sabz90 from
Easy and efficient
Loved it! It was quick and simple. I will be using turbo tax every year
All TurboTax® Offerings Reviews - Page 7310
Date published: 2022-03-31