TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Review The expert service worked well. Areas of improvement: 1) The price for federal was disclosed, but not for the state filing. It was misleading to have quoted and gotten approval based on the federal price only, not the combined. 2) The chat function itself was fine, however I never received notification through my email that the expert messaged me and that led to a number of days left unchecked before logging in to see I had missed messages.
Date published: 2022-03-31
Rated 5 out of 5 by from User Friendly to submit tax returns It is user friendly, quick support from customer and never had any issue
Date published: 2022-03-31
Rated 5 out of 5 by from As good as it gets, although tedious. Annoying screen size default from prior year has been fixed.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax is Excellent!! Really easy and informative software. Anyone can do their taxes. Its so easy, my cat can use it, Lol.
Date published: 2022-03-31
Rated 3 out of 5 by from Why is State filing so expensive? My state (Michigan) wants me to file electronically, but TurboTax charges an addition $25 (50% of my charge for the program). Furthermore, when I ask TT to print a copy of my return, only the Federal portion printed. I got one copy of the Michigan return out (to file on paper), but I can't find a way to print it again. Frustrating when I thought I was done!
Date published: 2022-03-31
Rated 5 out of 5 by from Good tax preparation program Great tax preparation program. Have used TurboTax for many years
Date published: 2022-03-31
Rated 4 out of 5 by from Good It was a good experience considering this was the first time I have ever used an online service despite my knowledge with it.
Date published: 2022-03-31
Rated 5 out of 5 by from Great Job Catherine Catherine was in touch and explained every step of the way. She answered every question I had, and did it in a short time. I had complete confidence in her tax knowledge with her 30 years of experience. Even when she was juggling other clients she kept in touch. 10/10 will file again.
Date published: 2022-03-31
Rated 5 out of 5 by from Good Good application for efilling. Will recommend to other
Date published: 2022-03-31
Rated 5 out of 5 by from Easy and efficient Loved it! It was quick and simple. I will be using turbo tax every year
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 7310
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Review The expert service worked well. Areas of improvement: 1) The price for federal was disclosed, but not for the state filing. It was misleading to have quoted and gotten approval based on the federal price only, not the combined. 2) The chat function itself was fine, however I never received notification through my email that the expert messaged me and that led to a number of days left unchecked before logging in to see I had missed messages.
Date published: 2022-03-31
Rated 5 out of 5 by from User Friendly to submit tax returns It is user friendly, quick support from customer and never had any issue
Date published: 2022-03-31
Rated 5 out of 5 by from As good as it gets, although tedious. Annoying screen size default from prior year has been fixed.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax is Excellent!! Really easy and informative software. Anyone can do their taxes. Its so easy, my cat can use it, Lol.
Date published: 2022-03-31
Rated 3 out of 5 by from Why is State filing so expensive? My state (Michigan) wants me to file electronically, but TurboTax charges an addition $25 (50% of my charge for the program). Furthermore, when I ask TT to print a copy of my return, only the Federal portion printed. I got one copy of the Michigan return out (to file on paper), but I can't find a way to print it again. Frustrating when I thought I was done!
Date published: 2022-03-31
Rated 5 out of 5 by from Good tax preparation program Great tax preparation program. Have used TurboTax for many years
Date published: 2022-03-31
Rated 4 out of 5 by from Good It was a good experience considering this was the first time I have ever used an online service despite my knowledge with it.
Date published: 2022-03-31
Rated 5 out of 5 by from Great Job Catherine Catherine was in touch and explained every step of the way. She answered every question I had, and did it in a short time. I had complete confidence in her tax knowledge with her 30 years of experience. Even when she was juggling other clients she kept in touch. 10/10 will file again.
Date published: 2022-03-31
Rated 5 out of 5 by from Good Good application for efilling. Will recommend to other
Date published: 2022-03-31
Rated 5 out of 5 by from Easy and efficient Loved it! It was quick and simple. I will be using turbo tax every year
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 7310