TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Good except for a few minor hangups. When I update my investment 1099-DIVs instead of the “Get ready to be impressed” page then scroll down to click continue, scroll down click Change how I enter my form, scroll down click Type it in myself… could you just give the 3 options of entry- Bring over from Bank, Upload from my PC & Type it in myself(with no scroll down)? PLEASE move/squeeze ALL pages that can be so we dont have to scroll down on almost every page to click continue/etc?
Date published: 2021-03-09
Rated 5 out of 5 by from TT is great Doing tax returns is a pain, but TT makes it as easy as possible
Date published: 2021-03-09
Rated 4 out of 5 by from It works great. It works great although some of the data entry isn't so transparent on state tax reruns. You have to read each screen carefully because it transfers data without showing you where the numbers are going. But it does know it's stuff and it is very easy in most ways. Definitely the best I've used.
Date published: 2021-03-09
Rated 5 out of 5 by from Turbo Tax rates have gone up I have used Turbo Tax for years now and I LOVE IT!!! The only thing I am not in love with is how the price keeps increasing over the years. Please keep it affordable.
Date published: 2021-03-09
Rated 5 out of 5 by from MAGNIFICENTLY DONE!!! This year I had to file a 1099 NEC which was a form of which I did not quite understand. I was so frustrated and confused that I was ready to quit and cry. Matthew was a God send so awesome in helping me through the process. I'm so thankful for the staff at TURBO Tax. MAGNIFICENTLY DONE!!!
Date published: 2021-03-09
Rated 5 out of 5 by from helpful and simple Every year, they make it exceedingly easy to fill out all the complex things.
Date published: 2021-03-09
Rated 5 out of 5 by from Turbo Tax always on my side! Turbo Tax is so easy to use and is free in my case
Date published: 2021-03-09
Rated 2 out of 5 by from turbotax is adequate but needs better help the live help seemed under educated and help should be helpful
Date published: 2021-03-09
Rated 4 out of 5 by from Not for the faint of heart If I wasn't familiar with doing my own taxes, I would find this a frustrating experience.
Date published: 2021-03-09
Rated 3 out of 5 by from Program was decent I am sure if I knew more about business taxes it would have been better, but I purchased this because of the advertisement claiming that it would talk me through the process if I got stuck. I called into Turbo Tax and the reps didn't really know how to talk me through this program. Seems they knew more about the other versions. I ended up figuring out the problems (I hope) on my own while talking to the rep.
Date published: 2021-03-09
All TurboTax® Offerings Reviews - Page 7208
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Good except for a few minor hangups. When I update my investment 1099-DIVs instead of the “Get ready to be impressed” page then scroll down to click continue, scroll down click Change how I enter my form, scroll down click Type it in myself… could you just give the 3 options of entry- Bring over from Bank, Upload from my PC & Type it in myself(with no scroll down)? PLEASE move/squeeze ALL pages that can be so we dont have to scroll down on almost every page to click continue/etc?
Date published: 2021-03-09
Rated 5 out of 5 by from TT is great Doing tax returns is a pain, but TT makes it as easy as possible
Date published: 2021-03-09
Rated 4 out of 5 by from It works great. It works great although some of the data entry isn't so transparent on state tax reruns. You have to read each screen carefully because it transfers data without showing you where the numbers are going. But it does know it's stuff and it is very easy in most ways. Definitely the best I've used.
Date published: 2021-03-09
Rated 5 out of 5 by from Turbo Tax rates have gone up I have used Turbo Tax for years now and I LOVE IT!!! The only thing I am not in love with is how the price keeps increasing over the years. Please keep it affordable.
Date published: 2021-03-09
Rated 5 out of 5 by from MAGNIFICENTLY DONE!!! This year I had to file a 1099 NEC which was a form of which I did not quite understand. I was so frustrated and confused that I was ready to quit and cry. Matthew was a God send so awesome in helping me through the process. I'm so thankful for the staff at TURBO Tax. MAGNIFICENTLY DONE!!!
Date published: 2021-03-09
Rated 5 out of 5 by from helpful and simple Every year, they make it exceedingly easy to fill out all the complex things.
Date published: 2021-03-09
Rated 5 out of 5 by from Turbo Tax always on my side! Turbo Tax is so easy to use and is free in my case
Date published: 2021-03-09
Rated 2 out of 5 by from turbotax is adequate but needs better help the live help seemed under educated and help should be helpful
Date published: 2021-03-09
Rated 4 out of 5 by from Not for the faint of heart If I wasn't familiar with doing my own taxes, I would find this a frustrating experience.
Date published: 2021-03-09
Rated 3 out of 5 by from Program was decent I am sure if I knew more about business taxes it would have been better, but I purchased this because of the advertisement claiming that it would talk me through the process if I got stuck. I called into Turbo Tax and the reps didn't really know how to talk me through this program. Seems they knew more about the other versions. I ended up figuring out the problems (I hope) on my own while talking to the rep.
Date published: 2021-03-09
All TurboTax® Offerings Reviews - Page 7208