TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from GOOD JOB It was a good experience. It was easy to understand.
Date published: 2021-03-10
Rated 1 out of 5 by from This years experience has been horrible!!!!!!!!!!! I have spent untold hours trying to fix my rejected e-file return because of Federal Form 2210. The rejection message I receive is: "you checked box A asking for a waiver or line 27 does not show a penalty amount. I did not check box A and when all the data is entered there is no penalty owed and therefore line 27 shows 0 as the amount owed. So why does Turbotax or the IRS keep rejecting my return. Either TurboTax or the IRS has a software issue. I have had a tax expert check my Form 2210 and has verified that I have all the information correct.
Date published: 2021-03-10
Rated 1 out of 5 by from Turbo has gotten expensive I think turbo tax did my taxes correctly but wow have their rates went up. $40 to e-file and $170 to file 2 pensions and 2 social securitys and a withdrawal from an IRA. Next year I’ll be checking around. There has got to be cheaper ways to get this done. Again, turbo has gotten too expensive!!!
Date published: 2021-03-10
Rated 1 out of 5 by from Terrible Doesn't go in full detail on everything, also MADE me pay for deluxe edition, would NOT let me continue with the free version, ended up charging me $150 in total. Terrible interface, super glitchy. My brother who just got into coding could make a better website and interface than this god-awful site.
Date published: 2021-03-10
Rated 5 out of 5 by from Best way to file my taxes every year. It is simply the best way to file my taxes. I am going to use turbo tax again next year and the year after that as well.
Date published: 2021-03-10
Rated 5 out of 5 by from awesome, simple, reliable awesome, simple, reliable very easy to do my whole family uses it
Date published: 2021-03-10
Rated 4 out of 5 by from awesome The experience was easy and fast loved it! I cant wait until next tax year to file again
Date published: 2021-03-10
Rated 3 out of 5 by from Capital Gains: Change from Summary to Details If you start the Cap Gains interview with "just do a summary" and then change your mind, there is no way to negate the summary. So you have to start a new return. Needs improvement
Date published: 2021-03-10
Rated 5 out of 5 by from Worked GREAT! Simple to use. Don't like doing taxes, but this was pretty painless.
Date published: 2021-03-10
Rated 5 out of 5 by from Awesome and easy It is a simple process to get all your information in for your taxes
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 7207
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from GOOD JOB It was a good experience. It was easy to understand.
Date published: 2021-03-10
Rated 1 out of 5 by from This years experience has been horrible!!!!!!!!!!! I have spent untold hours trying to fix my rejected e-file return because of Federal Form 2210. The rejection message I receive is: "you checked box A asking for a waiver or line 27 does not show a penalty amount. I did not check box A and when all the data is entered there is no penalty owed and therefore line 27 shows 0 as the amount owed. So why does Turbotax or the IRS keep rejecting my return. Either TurboTax or the IRS has a software issue. I have had a tax expert check my Form 2210 and has verified that I have all the information correct.
Date published: 2021-03-10
Rated 1 out of 5 by from Turbo has gotten expensive I think turbo tax did my taxes correctly but wow have their rates went up. $40 to e-file and $170 to file 2 pensions and 2 social securitys and a withdrawal from an IRA. Next year I’ll be checking around. There has got to be cheaper ways to get this done. Again, turbo has gotten too expensive!!!
Date published: 2021-03-10
Rated 1 out of 5 by from Terrible Doesn't go in full detail on everything, also MADE me pay for deluxe edition, would NOT let me continue with the free version, ended up charging me $150 in total. Terrible interface, super glitchy. My brother who just got into coding could make a better website and interface than this god-awful site.
Date published: 2021-03-10
Rated 5 out of 5 by from Best way to file my taxes every year. It is simply the best way to file my taxes. I am going to use turbo tax again next year and the year after that as well.
Date published: 2021-03-10
Rated 5 out of 5 by from awesome, simple, reliable awesome, simple, reliable very easy to do my whole family uses it
Date published: 2021-03-10
Rated 4 out of 5 by from awesome The experience was easy and fast loved it! I cant wait until next tax year to file again
Date published: 2021-03-10
Rated 3 out of 5 by from Capital Gains: Change from Summary to Details If you start the Cap Gains interview with "just do a summary" and then change your mind, there is no way to negate the summary. So you have to start a new return. Needs improvement
Date published: 2021-03-10
Rated 5 out of 5 by from Worked GREAT! Simple to use. Don't like doing taxes, but this was pretty painless.
Date published: 2021-03-10
Rated 5 out of 5 by from Awesome and easy It is a simple process to get all your information in for your taxes
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 7207