TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Life saver! Easy process, i love that you continuously check in to see how we are doing with the process. That's a great feature, likewise, that is a tab to explain information in great detail that seems confusing
Date published: 2022-05-05
Rated 5 out of 5 by from I will continue to us turbo tax only! I love turbo tax...I use to do it myself but the live agent is a great feature. They do it all. Explain what ya don't know, and help you truly.
Date published: 2022-05-05
Rated 5 out of 5 by from First Time This was the first time I used the full service and immensely enjoyed the communication and the expertise that Todd showed. Thank you
Date published: 2022-05-05
Rated 1 out of 5 by from Lots of room for Improvement My first expert made many mistakes, over and over again. I live in NJ and work in NY, and my expectation was to work with someone from these states, who knows all the details of the tax system, but my expert was from Oregon, and because of that he was not able to do the job correctly. In addition the technical system is very primitive: the way you upload files and organize (by date, folders, you have to upload one by one etc.), the chat: why can't we upload files and images in the chat for reference?, knowing when my expert seen my messages etc.
Date published: 2022-05-05
Rated 5 out of 5 by from Great Easy to use. It made this so easy to file a past years taxes.
Date published: 2022-05-05
Rated 5 out of 5 by from Turbotax experts are very helpful. Although the price was a bit hefty, I believe it was worth it to be able to speak with an actual expert on the subject. Because I needed to file more documents than I thought I did, which if I had not would've been a problem. Thank you Turbotax for the help!
Date published: 2022-05-05
Rated 5 out of 5 by from Live Premier review Both TurboTax Live experts that worked with me were exceptional. As a senior I appreciated their patience and thorough explanations.
Date published: 2022-05-05
Rated 5 out of 5 by from Turbo Tax was great!! Trina was great to work with. If I could have her do my taxes every year, I would.
Date published: 2022-05-05
Rated 4 out of 5 by from pretty good! it was rocky at first but i got the help i needed and my tax agent was prepared and helped me a lot.
Date published: 2022-05-05
Rated 1 out of 5 by from trashhhh they charge too much and I always end up paying after it tells me I'm going to get a refund the whole time
Date published: 2022-05-05
All TurboTax® Offerings Reviews - Page 7207
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Life saver! Easy process, i love that you continuously check in to see how we are doing with the process. That's a great feature, likewise, that is a tab to explain information in great detail that seems confusing
Date published: 2022-05-05
Rated 5 out of 5 by from I will continue to us turbo tax only! I love turbo tax...I use to do it myself but the live agent is a great feature. They do it all. Explain what ya don't know, and help you truly.
Date published: 2022-05-05
Rated 5 out of 5 by from First Time This was the first time I used the full service and immensely enjoyed the communication and the expertise that Todd showed. Thank you
Date published: 2022-05-05
Rated 1 out of 5 by from Lots of room for Improvement My first expert made many mistakes, over and over again. I live in NJ and work in NY, and my expectation was to work with someone from these states, who knows all the details of the tax system, but my expert was from Oregon, and because of that he was not able to do the job correctly. In addition the technical system is very primitive: the way you upload files and organize (by date, folders, you have to upload one by one etc.), the chat: why can't we upload files and images in the chat for reference?, knowing when my expert seen my messages etc.
Date published: 2022-05-05
Rated 5 out of 5 by from Great Easy to use. It made this so easy to file a past years taxes.
Date published: 2022-05-05
Rated 5 out of 5 by from Turbotax experts are very helpful. Although the price was a bit hefty, I believe it was worth it to be able to speak with an actual expert on the subject. Because I needed to file more documents than I thought I did, which if I had not would've been a problem. Thank you Turbotax for the help!
Date published: 2022-05-05
Rated 5 out of 5 by from Live Premier review Both TurboTax Live experts that worked with me were exceptional. As a senior I appreciated their patience and thorough explanations.
Date published: 2022-05-05
Rated 5 out of 5 by from Turbo Tax was great!! Trina was great to work with. If I could have her do my taxes every year, I would.
Date published: 2022-05-05
Rated 4 out of 5 by from pretty good! it was rocky at first but i got the help i needed and my tax agent was prepared and helped me a lot.
Date published: 2022-05-05
Rated 1 out of 5 by from trashhhh they charge too much and I always end up paying after it tells me I'm going to get a refund the whole time
Date published: 2022-05-05
All TurboTax® Offerings Reviews - Page 7207