TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Student
Rated 5 out of 5 by from We have been using them for years! We love TurboTax. It is always easy and I know that it will always be right!
Date published: 2021-03-08
Rated 3 out of 5 by from Paying was somewhat confusing! Didn't know I had to pay for the state when I pay for the federal, especially when I have to pay in as well for the state.
Date published: 2021-03-08
Rated 5 out of 5 by from Super easy and helpful I have used turbo tax for 4 years now. It is super easy and there is always someone to assist you!
Date published: 2021-03-08
Rated 3 out of 5 by from Not as good as previous years Firstly, the information that there would be a price hike on 1 March should have been made clear when I first entered the TurboTax program this year. Secondly, I found the program much slower responding this year while entering my inputs and going from page to page. I finalized my return in early March. I wouldn't expect a lot of web traffic at that time.
Date published: 2021-03-08
Rated 5 out of 5 by from Turbo Tax is Quick and Simple Turbo Tax is quick and simple to use. It explains most things as you go to simplify the filing process, although, some of the topics could be explained a little clearer.
Date published: 2021-03-08
Rated 5 out of 5 by from Easy and well designed Once you have entered all your data, it is a breeze to finish and file. Excellent guided assistance and easy to submit to both Fed and State.
Date published: 2021-03-08
Rated 4 out of 5 by from Cannot get a larger view on screen The screen view cannot be made larger for easier seeing. I had to call Turbotax 3 times for help and they were very efficient. My best contact was a cpa working for them. I had a problem getting the prior year return transferred to this year and as a rtesult I did this year's return without last years comparison. I had to use a printouty to do the comparison.
Date published: 2021-03-08
Rated 4 out of 5 by from Turbo Tax is great but could be improved Turbo Tax is a great program that I have used for many years. Now that I am a senior with increasing vision problems, I am finding the small print used in the program very difficult. As you update your program, please consider the elderly and visually impaired. Creating options to increase font size would improve the user friendliness experience of the program. Remember many older and visually impaired individuals cannot afford to purchase or own large monitors.
Date published: 2021-03-08
Rated 3 out of 5 by from Not as great as I expected Never asked about Mortgage Credit Certificate. Not sure I was actually credited with my estimated tax payment. Just hard to understand what it was doing.
Date published: 2021-03-08
Rated 5 out of 5 by from Outside Sales Representative It worked great it worked great it worked great awesome
Date published: 2021-03-08
All TurboTax® Offerings Reviews - Page 7189
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from We have been using them for years! We love TurboTax. It is always easy and I know that it will always be right!
Date published: 2021-03-08
Rated 3 out of 5 by from Paying was somewhat confusing! Didn't know I had to pay for the state when I pay for the federal, especially when I have to pay in as well for the state.
Date published: 2021-03-08
Rated 5 out of 5 by from Super easy and helpful I have used turbo tax for 4 years now. It is super easy and there is always someone to assist you!
Date published: 2021-03-08
Rated 3 out of 5 by from Not as good as previous years Firstly, the information that there would be a price hike on 1 March should have been made clear when I first entered the TurboTax program this year. Secondly, I found the program much slower responding this year while entering my inputs and going from page to page. I finalized my return in early March. I wouldn't expect a lot of web traffic at that time.
Date published: 2021-03-08
Rated 5 out of 5 by from Turbo Tax is Quick and Simple Turbo Tax is quick and simple to use. It explains most things as you go to simplify the filing process, although, some of the topics could be explained a little clearer.
Date published: 2021-03-08
Rated 5 out of 5 by from Easy and well designed Once you have entered all your data, it is a breeze to finish and file. Excellent guided assistance and easy to submit to both Fed and State.
Date published: 2021-03-08
Rated 4 out of 5 by from Cannot get a larger view on screen The screen view cannot be made larger for easier seeing. I had to call Turbotax 3 times for help and they were very efficient. My best contact was a cpa working for them. I had a problem getting the prior year return transferred to this year and as a rtesult I did this year's return without last years comparison. I had to use a printouty to do the comparison.
Date published: 2021-03-08
Rated 4 out of 5 by from Turbo Tax is great but could be improved Turbo Tax is a great program that I have used for many years. Now that I am a senior with increasing vision problems, I am finding the small print used in the program very difficult. As you update your program, please consider the elderly and visually impaired. Creating options to increase font size would improve the user friendliness experience of the program. Remember many older and visually impaired individuals cannot afford to purchase or own large monitors.
Date published: 2021-03-08
Rated 3 out of 5 by from Not as great as I expected Never asked about Mortgage Credit Certificate. Not sure I was actually credited with my estimated tax payment. Just hard to understand what it was doing.
Date published: 2021-03-08
Rated 5 out of 5 by from Outside Sales Representative It worked great it worked great it worked great awesome
Date published: 2021-03-08
All TurboTax® Offerings Reviews - Page 7189