TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from excellent!!! I kept on getting rejected because of my AGI. But turbo tax helped me get back on board, Thats why I stay with them. So good Thank You
Date published: 2022-02-25
Rated 4 out of 5 by from Generally good... The software is pretty simple to use. If you have a W-2 from a company based outside of the US, then the software is completed useless. Despite having only worked in the US, the company is based out of Canada so the address for the company is a Canadian address. Won't let you file if you don't put in a US address. Pretty irritating. On top of that it will send you back to questions to be answered. Even if those questions didn't appear in the first place. There is also no explanation for those answers to help guide the way.
Date published: 2022-02-25
Rated 5 out of 5 by from Smooth Process Smooth Process. So smooth I forgot I was filing. As if they filed for me
Date published: 2022-02-25
Rated 5 out of 5 by from Quick and easy! The website is easy to navigate, and straight forward.
Date published: 2022-02-25
Rated 5 out of 5 by from Turbo Tax was simple and easy The tax experts were very friendly and helpful. I would recommend Turbo tax to anyone.
Date published: 2022-02-25
Rated 5 out of 5 by from Thanks for making it easy I thought I owed but after finishing the program it turns out I got a refund. Thank You
Date published: 2022-02-25
Rated 5 out of 5 by from Turbo tax is very helpful The experts were professional and helpful. They were knowledgeable
Date published: 2022-02-25
Rated 5 out of 5 by from Awesome to work with I love how I can go back & retrieve my past tax returns & every year is a breeze cause it carries all my last years info. over!
Date published: 2022-02-25
Rated 5 out of 5 by from easy and helpful was easy to understand. Will definitely tell my friends
Date published: 2022-02-25
Rated 3 out of 5 by from CD/Download 2021 Home & Business Version Glitches Normally I love using TurboTax. But, the 2021 Home & Business CD/Download version had some glitches. The Personal/Real Estate Property Tax and Vehicle Registration data entry fields COULD NOT BE ACCESSED from the step-by-step areas. The customer service person told me about a work around by entering into the form area - which was not always easy to do or didn't populate the step-by-step area correctly. Also, I was not able to connect to pay for the e-file for my state with credit card and ended up just printing the pages and sending that in via the postal system. These are software problems that need to be fixed.
Date published: 2022-02-25
All TurboTax® Offerings Reviews - Page 7154
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from excellent!!! I kept on getting rejected because of my AGI. But turbo tax helped me get back on board, Thats why I stay with them. So good Thank You
Date published: 2022-02-25
Rated 4 out of 5 by from Generally good... The software is pretty simple to use. If you have a W-2 from a company based outside of the US, then the software is completed useless. Despite having only worked in the US, the company is based out of Canada so the address for the company is a Canadian address. Won't let you file if you don't put in a US address. Pretty irritating. On top of that it will send you back to questions to be answered. Even if those questions didn't appear in the first place. There is also no explanation for those answers to help guide the way.
Date published: 2022-02-25
Rated 5 out of 5 by from Smooth Process Smooth Process. So smooth I forgot I was filing. As if they filed for me
Date published: 2022-02-25
Rated 5 out of 5 by from Quick and easy! The website is easy to navigate, and straight forward.
Date published: 2022-02-25
Rated 5 out of 5 by from Turbo Tax was simple and easy The tax experts were very friendly and helpful. I would recommend Turbo tax to anyone.
Date published: 2022-02-25
Rated 5 out of 5 by from Thanks for making it easy I thought I owed but after finishing the program it turns out I got a refund. Thank You
Date published: 2022-02-25
Rated 5 out of 5 by from Turbo tax is very helpful The experts were professional and helpful. They were knowledgeable
Date published: 2022-02-25
Rated 5 out of 5 by from Awesome to work with I love how I can go back & retrieve my past tax returns & every year is a breeze cause it carries all my last years info. over!
Date published: 2022-02-25
Rated 5 out of 5 by from easy and helpful was easy to understand. Will definitely tell my friends
Date published: 2022-02-25
Rated 3 out of 5 by from CD/Download 2021 Home & Business Version Glitches Normally I love using TurboTax. But, the 2021 Home & Business CD/Download version had some glitches. The Personal/Real Estate Property Tax and Vehicle Registration data entry fields COULD NOT BE ACCESSED from the step-by-step areas. The customer service person told me about a work around by entering into the form area - which was not always easy to do or didn't populate the step-by-step area correctly. Also, I was not able to connect to pay for the e-file for my state with credit card and ended up just printing the pages and sending that in via the postal system. These are software problems that need to be fixed.
Date published: 2022-02-25
All TurboTax® Offerings Reviews - Page 7154