TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Great but still trick you It’s easy to use explains a multitude of things well except for the parts that they ask for money. This was my first year in 8 years needing a bit more complicated form and it was not clear what I was paying for when it came time to check out.
Date published: 2021-03-10
Rated 5 out of 5 by from Great Service I used the turbo expert and Genovia was amazing. She walked me through all the deductions and helped us make sure we did not miss anything.
Date published: 2021-03-10
Rated 5 out of 5 by from Easy to understand It took less than half hour to finish both federal and state taxes.
Date published: 2021-03-10
Rated 2 out of 5 by from A bit scammy I do not know how I was supposed to get $3,000 dollars back, with state and federal together, but am only getting 2,100 back.. The fees said it was $150, so why am I only getting 2,100 back. There was no break down of the costs to help me understand, and they are betting on people like me who will only write a bad review and wont complain to them, because I am tired of it all and have no energy to fight this. So be aware!
Date published: 2021-03-10
Rated 5 out of 5 by from great got right to the point walked me through what i was doing very nice and helpful
Date published: 2021-03-10
Rated 2 out of 5 by from Software was glitchy and awful phone support I had difficulty getting my Turbo Tax Business 2019 software to connect for download of the CA State Forms. So I followed the instructions and called for support to pay for it an get a confirmation number. The person I was connected to did not seem very able to understand English or type it and was completely unfamiliar with how or why I might be asking her for this. She spent 3 hours...yes 3 hours! futzing and eventually could do nothing to help me. After that I reloaded everything on a different computer, successfully connected and finished the return. How do I get those 3 hours back? Do all calls end up routed to India for 3 hours of everyone's wasted time and no help at all??
Date published: 2021-03-10
Rated 5 out of 5 by from Turbotax is awesome! Amazing experience very clear with everything and most important very simple I love it. excellent!
Date published: 2021-03-10
Rated 5 out of 5 by from Fast, Easy and Accurate! I have used Turbo Tax for the past 6 years. It gets faster and better every year! I am so glad I chose to do my taxes with this software.
Date published: 2021-03-10
Rated 5 out of 5 by from Thank Heaven for Turbotax After I gathered all my source documents, completing my tax report was all down hill. Turbo tax asked me about options that could increase my tax return which I never thought about. Great product that is updated every year. I have been using Turbotax so many years that I cannot count them any more. Thank you, product is worth every penny it costs.
Date published: 2021-03-10
Rated 5 out of 5 by from TurboTax ia awesome!! so easy to use, ive been using TurboTax since 2012!
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 7151
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Great but still trick you It’s easy to use explains a multitude of things well except for the parts that they ask for money. This was my first year in 8 years needing a bit more complicated form and it was not clear what I was paying for when it came time to check out.
Date published: 2021-03-10
Rated 5 out of 5 by from Great Service I used the turbo expert and Genovia was amazing. She walked me through all the deductions and helped us make sure we did not miss anything.
Date published: 2021-03-10
Rated 5 out of 5 by from Easy to understand It took less than half hour to finish both federal and state taxes.
Date published: 2021-03-10
Rated 2 out of 5 by from A bit scammy I do not know how I was supposed to get $3,000 dollars back, with state and federal together, but am only getting 2,100 back.. The fees said it was $150, so why am I only getting 2,100 back. There was no break down of the costs to help me understand, and they are betting on people like me who will only write a bad review and wont complain to them, because I am tired of it all and have no energy to fight this. So be aware!
Date published: 2021-03-10
Rated 5 out of 5 by from great got right to the point walked me through what i was doing very nice and helpful
Date published: 2021-03-10
Rated 2 out of 5 by from Software was glitchy and awful phone support I had difficulty getting my Turbo Tax Business 2019 software to connect for download of the CA State Forms. So I followed the instructions and called for support to pay for it an get a confirmation number. The person I was connected to did not seem very able to understand English or type it and was completely unfamiliar with how or why I might be asking her for this. She spent 3 hours...yes 3 hours! futzing and eventually could do nothing to help me. After that I reloaded everything on a different computer, successfully connected and finished the return. How do I get those 3 hours back? Do all calls end up routed to India for 3 hours of everyone's wasted time and no help at all??
Date published: 2021-03-10
Rated 5 out of 5 by from Turbotax is awesome! Amazing experience very clear with everything and most important very simple I love it. excellent!
Date published: 2021-03-10
Rated 5 out of 5 by from Fast, Easy and Accurate! I have used Turbo Tax for the past 6 years. It gets faster and better every year! I am so glad I chose to do my taxes with this software.
Date published: 2021-03-10
Rated 5 out of 5 by from Thank Heaven for Turbotax After I gathered all my source documents, completing my tax report was all down hill. Turbo tax asked me about options that could increase my tax return which I never thought about. Great product that is updated every year. I have been using Turbotax so many years that I cannot count them any more. Thank you, product is worth every penny it costs.
Date published: 2021-03-10
Rated 5 out of 5 by from TurboTax ia awesome!! so easy to use, ive been using TurboTax since 2012!
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 7151