TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72146 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax Live Full Service OK We have been using TurboTax software for the past 5 years. Due to COVID our life was affected in more ways than one. We needed the help of a tax professional this year. When we saw this new service we decided to take advantage of it. Unfortunately, it was not a good start with the first assigned tax expert. When they called to speak with us, the call dropped and the rep did not bother calling back, rep sent a message under our account saying she left us a voice mail message and did not, we requested to reschedule the call and there was no confirmation for a follow up call, and we were not notified that we had been assigned a new tax expert. However, our new TE, Carolyn, when she called the first thing she did was apologize for all inconveniences and miscommunication. Carolyn was amazing, friendly, professional, knowledgeable, caring, replied promptly, returned our calls, and answered all of our questions.
Date published: 2021-04-24
Rated 5 out of 5 by from Fast Made things easy and got my taxes done without much hassle.
Date published: 2021-04-24
Rated 5 out of 5 by from turbo tax was great was great the people that were checking and helping were great
Date published: 2021-04-24
Rated 4 out of 5 by from turbo tax easy to use Turbo Tax does a great job of doing your taxes and getting all the information to help you do an accurate job of calculating taxes but also to get you the best of deductions and planning. Turbo Tax did a horrible job of system processing. I got stuck in a loop of updating and errors and was not able to efile. And the help also does a great job of tax questions but a terrible job of technical support. I will continue to use turbo tax. I will never efile through them.
Date published: 2021-04-24
Rated 4 out of 5 by from Great program This program is good except there was a part of the interview that indicates the program was not yet fully updated, even at this last date.
Date published: 2021-04-24
Rated 4 out of 5 by from VERY EASY & RELIABLE PROGRAM PROGRAM IS VERY GOOD, LIVE ASSISTANCE IS NOT ALWAYS THE BEST.
Date published: 2021-04-24
Rated 5 out of 5 by from awesome easy tax program and lots of support and help if needed
Date published: 2021-04-24
Rated 5 out of 5 by from The Best! Simple, easy and stress free. Been using Turbo Tax for years
Date published: 2021-04-24
Rated 5 out of 5 by from Turbo Tax is Awesome Very easy to use. I was able to maximize my refund with their comprehensive platform
Date published: 2021-04-24
Rated 5 out of 5 by from Improved From Previous Years This year's tax return was ,much easier to use. The price to file was better.
Date published: 2021-04-24
All TurboTax® Offerings Reviews - Page 7101
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax Live Full Service OK We have been using TurboTax software for the past 5 years. Due to COVID our life was affected in more ways than one. We needed the help of a tax professional this year. When we saw this new service we decided to take advantage of it. Unfortunately, it was not a good start with the first assigned tax expert. When they called to speak with us, the call dropped and the rep did not bother calling back, rep sent a message under our account saying she left us a voice mail message and did not, we requested to reschedule the call and there was no confirmation for a follow up call, and we were not notified that we had been assigned a new tax expert. However, our new TE, Carolyn, when she called the first thing she did was apologize for all inconveniences and miscommunication. Carolyn was amazing, friendly, professional, knowledgeable, caring, replied promptly, returned our calls, and answered all of our questions.
Date published: 2021-04-24
Rated 5 out of 5 by from Fast Made things easy and got my taxes done without much hassle.
Date published: 2021-04-24
Rated 5 out of 5 by from turbo tax was great was great the people that were checking and helping were great
Date published: 2021-04-24
Rated 4 out of 5 by from turbo tax easy to use Turbo Tax does a great job of doing your taxes and getting all the information to help you do an accurate job of calculating taxes but also to get you the best of deductions and planning. Turbo Tax did a horrible job of system processing. I got stuck in a loop of updating and errors and was not able to efile. And the help also does a great job of tax questions but a terrible job of technical support. I will continue to use turbo tax. I will never efile through them.
Date published: 2021-04-24
Rated 4 out of 5 by from Great program This program is good except there was a part of the interview that indicates the program was not yet fully updated, even at this last date.
Date published: 2021-04-24
Rated 4 out of 5 by from VERY EASY & RELIABLE PROGRAM PROGRAM IS VERY GOOD, LIVE ASSISTANCE IS NOT ALWAYS THE BEST.
Date published: 2021-04-24
Rated 5 out of 5 by from awesome easy tax program and lots of support and help if needed
Date published: 2021-04-24
Rated 5 out of 5 by from The Best! Simple, easy and stress free. Been using Turbo Tax for years
Date published: 2021-04-24
Rated 5 out of 5 by from Turbo Tax is Awesome Very easy to use. I was able to maximize my refund with their comprehensive platform
Date published: 2021-04-24
Rated 5 out of 5 by from Improved From Previous Years This year's tax return was ,much easier to use. The price to file was better.
Date published: 2021-04-24
All TurboTax® Offerings Reviews - Page 7101