TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from Expert Agent was rushing thru the process The agent seems to be very knowledgeable about it but was rushing thru the process while having more appointments waiting, which gave me the impression that in that rushing the agent would make a mistake.
Date published: 2021-03-24
Rated 4 out of 5 by from Turbo tax is sweet easy to fill out, and Timothy was there to help me when I became stuck on a form. After helping me fill it, he stuck with me until I was able to submit for form in the event anything popped up. He was a great help
Date published: 2021-03-24
Rated 4 out of 5 by from tt rocks good as always !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2021-03-24
Rated 4 out of 5 by from Frustration with wait time and hassles signing in. I was very frustrated with Turbotax. Once I waited a long time to speak with someone, I did get help and the individual was great. The program worked fine. But then when go to pay for filing state taxes, I have to jump through all kind of hoops to just pay with a credit card. It was difficult to access my account and have to go through hoops to sign in. Why do I have to sign in? I just put it on a credit card, but no you make me jump through hoops to just pay - last year was same thing - I got frustrated and just printed and mailed. The product worked fine, but the signing in is too laborious and if you need assistance the wait time is way too long.
Date published: 2021-03-24
Rated 5 out of 5 by from I was worried I had called several local tax accounting companies and was told that they were not taking on new customers. Due to considerable changes in my life I really wanted a CPA to do my taxes. I emailed Turbo Tax and was quickly linked with an expert. Savita was wonderful, she communicated with me every step of the way. My taxes were promptly done and submitted to me for approval. I could not be more satisfied with Turbo Tax and Savita and my tax stress is completely gone!
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax with Live Expert was great! My Expert was great and listen to all my concerns provided specific feedback and helped me understand which documents were required overall good experience
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax is awesome TurboTax is quick easy fast an extremely helpful way I love using it I've used for the past three years highly recommend anyone who's doing simple taxes or doing intense taxes.
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax and Tavia were great!! I enjoyed this feature very much. I was hesitant about doing my return alone. I usually do but my income changed significantly and I wanted to ensure I was accurately filing my taxes. That’s when I decided to reach out to have my taxes prepared by Tavia. Tavia was awesome. Very professional, prompt, and friendly.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo tax is great! Easy to navigate and straight forward ! Would recommend
Date published: 2021-03-24
Rated 1 out of 5 by from Was not expecting to get charged more! I've been filling my taxes with TurboTax for like 3 year now I believe. Well this year which is the year I made less TurboTax decided to charge me more than they used to before. I am really disappointed about this, and probably will not use TurboTax anymore.!!
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 7035
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Expert Agent was rushing thru the process The agent seems to be very knowledgeable about it but was rushing thru the process while having more appointments waiting, which gave me the impression that in that rushing the agent would make a mistake.
Date published: 2021-03-24
Rated 4 out of 5 by from Turbo tax is sweet easy to fill out, and Timothy was there to help me when I became stuck on a form. After helping me fill it, he stuck with me until I was able to submit for form in the event anything popped up. He was a great help
Date published: 2021-03-24
Rated 4 out of 5 by from tt rocks good as always !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2021-03-24
Rated 4 out of 5 by from Frustration with wait time and hassles signing in. I was very frustrated with Turbotax. Once I waited a long time to speak with someone, I did get help and the individual was great. The program worked fine. But then when go to pay for filing state taxes, I have to jump through all kind of hoops to just pay with a credit card. It was difficult to access my account and have to go through hoops to sign in. Why do I have to sign in? I just put it on a credit card, but no you make me jump through hoops to just pay - last year was same thing - I got frustrated and just printed and mailed. The product worked fine, but the signing in is too laborious and if you need assistance the wait time is way too long.
Date published: 2021-03-24
Rated 5 out of 5 by from I was worried I had called several local tax accounting companies and was told that they were not taking on new customers. Due to considerable changes in my life I really wanted a CPA to do my taxes. I emailed Turbo Tax and was quickly linked with an expert. Savita was wonderful, she communicated with me every step of the way. My taxes were promptly done and submitted to me for approval. I could not be more satisfied with Turbo Tax and Savita and my tax stress is completely gone!
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax with Live Expert was great! My Expert was great and listen to all my concerns provided specific feedback and helped me understand which documents were required overall good experience
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax is awesome TurboTax is quick easy fast an extremely helpful way I love using it I've used for the past three years highly recommend anyone who's doing simple taxes or doing intense taxes.
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax and Tavia were great!! I enjoyed this feature very much. I was hesitant about doing my return alone. I usually do but my income changed significantly and I wanted to ensure I was accurately filing my taxes. That’s when I decided to reach out to have my taxes prepared by Tavia. Tavia was awesome. Very professional, prompt, and friendly.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo tax is great! Easy to navigate and straight forward ! Would recommend
Date published: 2021-03-24
Rated 1 out of 5 by from Was not expecting to get charged more! I've been filling my taxes with TurboTax for like 3 year now I believe. Well this year which is the year I made less TurboTax decided to charge me more than they used to before. I am really disappointed about this, and probably will not use TurboTax anymore.!!
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 7035