TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TurboTax is amazing and the best way to start taxs TurboTax is amazing but I didn't have any experience with any live agents sorry can't help you there
Date published: 2022-07-09
Rated 5 out of 5 by from Great online different than desktop be careful, must file correct way if prepaid purchase. download and use the download. Use online if you paid for online.
Date published: 2022-07-09
Rated 1 out of 5 by from Turbo Tax DID NOT Help me thid year First Tax person "Fired me " because she said I was not communicating with her. It was the opposite way. She never answered my emails. I thought finally my taxes were summitted in May 2022. But when I went to check on tax refund there was a problem. As I reviewed forms it then told me I owed 20,000.00 I made calls. No One at Turbo Tax could help me. Ive been atr worl all night and trying to figure out the problem, there is no one to call me till Monday. Why have I had to pay premium $ for no service help. Now I find out it is some tax credit from a house my husband and I bought 2008. He bought me out of the home 2020. we divorced 11/2020 I filled out Form 5405 Again, why am I paying Money to be fired and then no help when my Tax Return is rejected
Date published: 2022-07-09
Rated 5 out of 5 by from Great Anita was very helpful. Easy to talk to as well. We were finished in a couple hours.
Date published: 2022-07-09
Rated 5 out of 5 by from Awesome Loved using it would love to use TurboTax again and would get others to use it
Date published: 2022-07-09
Rated 4 out of 5 by from Have Used for many Years I have used TurboTax for more than a decade. Compared to going to a tax preparer in person I would give it 5 Stars. TurboTax asks way more questions for possible write-offs. Maybe it is the fault of the tax laws but it seems harder to understand how to answer some of the questions. After struggling my way through I no longer need to do itemized deductions but do appreciate being able to talk to someone live with my questions. They have always been polite and try to resolve all of my concerns.
Date published: 2022-07-09
Rated 5 out of 5 by from It's amazing This is my first time using TurboTax and it's amazing..
Date published: 2022-07-09
Rated 5 out of 5 by from TurboTax is the way to go !!!!! My CPA has done an amazing job, she was available whenever I had questions, and she explained them to me in great detail.
Date published: 2022-07-09
Rated 1 out of 5 by from Won't Use It Again They make it very sketchy to avoid paying for the paid premier versions and to have your deposit selection to your bank account. Shady tactics
Date published: 2022-07-09
Rated 4 out of 5 by from Turbo is great I like it and it easy for me thanks for making that possible
Date published: 2022-07-08
All TurboTax® Offerings Reviews - Page 6975
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is amazing and the best way to start taxs TurboTax is amazing but I didn't have any experience with any live agents sorry can't help you there
Date published: 2022-07-09
Rated 5 out of 5 by from Great online different than desktop be careful, must file correct way if prepaid purchase. download and use the download. Use online if you paid for online.
Date published: 2022-07-09
Rated 1 out of 5 by from Turbo Tax DID NOT Help me thid year First Tax person "Fired me " because she said I was not communicating with her. It was the opposite way. She never answered my emails. I thought finally my taxes were summitted in May 2022. But when I went to check on tax refund there was a problem. As I reviewed forms it then told me I owed 20,000.00 I made calls. No One at Turbo Tax could help me. Ive been atr worl all night and trying to figure out the problem, there is no one to call me till Monday. Why have I had to pay premium $ for no service help. Now I find out it is some tax credit from a house my husband and I bought 2008. He bought me out of the home 2020. we divorced 11/2020 I filled out Form 5405 Again, why am I paying Money to be fired and then no help when my Tax Return is rejected
Date published: 2022-07-09
Rated 5 out of 5 by from Great Anita was very helpful. Easy to talk to as well. We were finished in a couple hours.
Date published: 2022-07-09
Rated 5 out of 5 by from Awesome Loved using it would love to use TurboTax again and would get others to use it
Date published: 2022-07-09
Rated 4 out of 5 by from Have Used for many Years I have used TurboTax for more than a decade. Compared to going to a tax preparer in person I would give it 5 Stars. TurboTax asks way more questions for possible write-offs. Maybe it is the fault of the tax laws but it seems harder to understand how to answer some of the questions. After struggling my way through I no longer need to do itemized deductions but do appreciate being able to talk to someone live with my questions. They have always been polite and try to resolve all of my concerns.
Date published: 2022-07-09
Rated 5 out of 5 by from It's amazing This is my first time using TurboTax and it's amazing..
Date published: 2022-07-09
Rated 5 out of 5 by from TurboTax is the way to go !!!!! My CPA has done an amazing job, she was available whenever I had questions, and she explained them to me in great detail.
Date published: 2022-07-09
Rated 1 out of 5 by from Won't Use It Again They make it very sketchy to avoid paying for the paid premier versions and to have your deposit selection to your bank account. Shady tactics
Date published: 2022-07-09
Rated 4 out of 5 by from Turbo is great I like it and it easy for me thanks for making that possible
Date published: 2022-07-08
All TurboTax® Offerings Reviews - Page 6975