TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Go Turbo Have used TT for several years now. Very useful tool and easy to follow the prompts. Just have your numbers ready.
Date published: 2021-03-11
Rated 5 out of 5 by from turbotax was the easiest they helped me when i needed help, showed me what to do. and it was way easy!
Date published: 2021-03-11
Rated 5 out of 5 by from Even Clergy Can Use It! As a (semi) retired minister, taxes are complicated. I've been filing using TurboTax Home and Business for decades. The only problem I have had was entering my pension information from a 1099-R so that it showed up as non-taxable (because it was excludable as housing allowance under IRS rules). The Church Pension Fund tax consultant for retired clergy solved that over the phone in five minutes.
Date published: 2021-03-11
Rated 2 out of 5 by from Turbo Tax customer service phone tree is TERRIBLE I have used turbo tax for a number of years and it has been ok. I dislike that they say free state tax when you purchase it and then they want to charge you $25 to e-file it. It doesn't make it easy to print it off to mail it. I called customer service from their listing. I go their phone tree and it was TERRIBLE. I had to call it back and try again.
Date published: 2021-03-11
Rated 3 out of 5 by from Turbo Tax is very expensive ! I have always done my taxes with H&R Block but they have been getting pretty expensive as well so I decided to try TurboTax claiming it was "free". So of course I was just skipping and not upgrading it but towards the end I HAD to upgrade in order for me to submit my taxes which is crazy to me! even after I refused my credit that I was supposed to get if I upgraded I still ended up having to upgrade and never did I see my credit go up. Just very disappointing that no matter what I still have to pay almost $200 to do my taxes.
Date published: 2021-03-11
Rated 5 out of 5 by from good It was awesome. Thank you for this opportunity. Good day.
Date published: 2021-03-11
Rated 5 out of 5 by from TURBO TAX IS AWESOME I've used Turbo Tax for over 25 years and am always completely satisfied.
Date published: 2021-03-11
Rated 5 out of 5 by from Turbo tax is awesome So easy to use. I like how they save my info year to year to make it easier to get started each year.
Date published: 2021-03-11
Rated 5 out of 5 by from Agent It was so very simple. Thank you for your help. Never got assistant, just follow instructions.
Date published: 2021-03-11
Rated 5 out of 5 by from TurboTax is the best TurboTax is extremely easy to use and navigate and makes you very comfortable and confident to do your taxes in you pj's.
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 6975
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Go Turbo Have used TT for several years now. Very useful tool and easy to follow the prompts. Just have your numbers ready.
Date published: 2021-03-11
Rated 5 out of 5 by from turbotax was the easiest they helped me when i needed help, showed me what to do. and it was way easy!
Date published: 2021-03-11
Rated 5 out of 5 by from Even Clergy Can Use It! As a (semi) retired minister, taxes are complicated. I've been filing using TurboTax Home and Business for decades. The only problem I have had was entering my pension information from a 1099-R so that it showed up as non-taxable (because it was excludable as housing allowance under IRS rules). The Church Pension Fund tax consultant for retired clergy solved that over the phone in five minutes.
Date published: 2021-03-11
Rated 2 out of 5 by from Turbo Tax customer service phone tree is TERRIBLE I have used turbo tax for a number of years and it has been ok. I dislike that they say free state tax when you purchase it and then they want to charge you $25 to e-file it. It doesn't make it easy to print it off to mail it. I called customer service from their listing. I go their phone tree and it was TERRIBLE. I had to call it back and try again.
Date published: 2021-03-11
Rated 3 out of 5 by from Turbo Tax is very expensive ! I have always done my taxes with H&R Block but they have been getting pretty expensive as well so I decided to try TurboTax claiming it was "free". So of course I was just skipping and not upgrading it but towards the end I HAD to upgrade in order for me to submit my taxes which is crazy to me! even after I refused my credit that I was supposed to get if I upgraded I still ended up having to upgrade and never did I see my credit go up. Just very disappointing that no matter what I still have to pay almost $200 to do my taxes.
Date published: 2021-03-11
Rated 5 out of 5 by from good It was awesome. Thank you for this opportunity. Good day.
Date published: 2021-03-11
Rated 5 out of 5 by from TURBO TAX IS AWESOME I've used Turbo Tax for over 25 years and am always completely satisfied.
Date published: 2021-03-11
Rated 5 out of 5 by from Turbo tax is awesome So easy to use. I like how they save my info year to year to make it easier to get started each year.
Date published: 2021-03-11
Rated 5 out of 5 by from Agent It was so very simple. Thank you for your help. Never got assistant, just follow instructions.
Date published: 2021-03-11
Rated 5 out of 5 by from TurboTax is the best TurboTax is extremely easy to use and navigate and makes you very comfortable and confident to do your taxes in you pj's.
Date published: 2021-03-11
All TurboTax® Offerings Reviews - Page 6975