TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Turbo Tax was very good. Although I had multiple agents helping me, my experience with each of them was very good. Each agent knew their job very well.
Date published: 2022-07-26
Rated 4 out of 5 by from Confusion regarding Form 8606 entries It is easy to get confused when completing form 8606. A sanity check of current entries versus prior year entries within the TurboTax software would be helpful. This particularly pertains to lines 6 and 7 on the form.
Date published: 2022-07-26
Rated 5 out of 5 by from Easy process and super fast! great rep that was super responsive and very experienced.
Date published: 2022-07-26
Rated 5 out of 5 by from Awesome It was great and very helpful I couldn’t believe my taxes could be done that fast
Date published: 2022-07-26
Rated 4 out of 5 by from Turbo Tax Gets the job done I have used Turbo Tax for years. I would like to see some changes with turbo tax in allowing you to compare side by side on each screen year to year what you have inputted. I would also like better answers to the harder questions. Lastly, I would like for them to give suggestions along the way and hints like don't forget you could write off the following. I still don't understand the carryover of write offs year to year and why mine always equal zero. I was also told my return would be free but it doesn't end up free. I would give it 5 stars it is had more of these features.
Date published: 2022-07-26
Rated 1 out of 5 by from Bad you guys have not been able to properly proces Bad been trying to do this for 6 months it sucks if they reject it one more time I'm going to need some help finding my agi
Date published: 2022-07-26
Rated 5 out of 5 by from Very helpful I thanked them very much. The whole team was very helpful
Date published: 2022-07-26
Rated 5 out of 5 by from turbotax is good the agent was VERY helpful and patient and made things very simple and easy
Date published: 2022-07-26
Rated 4 out of 5 by from Turbo Tax works well but is too expensive the poor Seeing how low our income was I was shocked to see how much it cost to complete the tax forms and have them sent in. We created two apartments out of our home and that added a bunch to our Turbo Tax bill. My wife does crafts as a hobby but always reported it as a home based business. The TurboTax forms cost 5 times as much as she earned last yet. I've used TurboTax for years but have started thinking I should look for another solution.
Date published: 2022-07-26
Rated 5 out of 5 by from Awesome product! Support staff is very knowledgeable and friendly. Highly recommend.
Date published: 2022-07-26
All TurboTax® Offerings Reviews - Page 6960
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax was very good. Although I had multiple agents helping me, my experience with each of them was very good. Each agent knew their job very well.
Date published: 2022-07-26
Rated 4 out of 5 by from Confusion regarding Form 8606 entries It is easy to get confused when completing form 8606. A sanity check of current entries versus prior year entries within the TurboTax software would be helpful. This particularly pertains to lines 6 and 7 on the form.
Date published: 2022-07-26
Rated 5 out of 5 by from Easy process and super fast! great rep that was super responsive and very experienced.
Date published: 2022-07-26
Rated 5 out of 5 by from Awesome It was great and very helpful I couldn’t believe my taxes could be done that fast
Date published: 2022-07-26
Rated 4 out of 5 by from Turbo Tax Gets the job done I have used Turbo Tax for years. I would like to see some changes with turbo tax in allowing you to compare side by side on each screen year to year what you have inputted. I would also like better answers to the harder questions. Lastly, I would like for them to give suggestions along the way and hints like don't forget you could write off the following. I still don't understand the carryover of write offs year to year and why mine always equal zero. I was also told my return would be free but it doesn't end up free. I would give it 5 stars it is had more of these features.
Date published: 2022-07-26
Rated 1 out of 5 by from Bad you guys have not been able to properly proces Bad been trying to do this for 6 months it sucks if they reject it one more time I'm going to need some help finding my agi
Date published: 2022-07-26
Rated 5 out of 5 by from Very helpful I thanked them very much. The whole team was very helpful
Date published: 2022-07-26
Rated 5 out of 5 by from turbotax is good the agent was VERY helpful and patient and made things very simple and easy
Date published: 2022-07-26
Rated 4 out of 5 by from Turbo Tax works well but is too expensive the poor Seeing how low our income was I was shocked to see how much it cost to complete the tax forms and have them sent in. We created two apartments out of our home and that added a bunch to our Turbo Tax bill. My wife does crafts as a hobby but always reported it as a home based business. The TurboTax forms cost 5 times as much as she earned last yet. I've used TurboTax for years but have started thinking I should look for another solution.
Date published: 2022-07-26
Rated 5 out of 5 by from Awesome product! Support staff is very knowledgeable and friendly. Highly recommend.
Date published: 2022-07-26
All TurboTax® Offerings Reviews - Page 6960