TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax is very helpful TT Live was able to assist us with our taxes - and take care of all the questions that we had.
Date published: 2022-07-26
Rated 5 out of 5 by from my review was some what easy once i figured out how to get a copy of my last years taxes
Date published: 2022-07-25
Rated 4 out of 5 by from good product easy to follow and confident calculations.and clear printing of text and numbers
Date published: 2022-07-25
Rated 5 out of 5 by from WE GOT IT DONE A bit of a rough ride dealing with TurboTax tax preparers handoffs necessary due to my special situations: exiting California, being on the road searching for and eventually renting a new home in Texas, after visiting and considering NV, TX, NC and FL.
Date published: 2022-07-25
Rated 5 out of 5 by from Easy Process I enjoyed an easy way of preparing and e-filing my taxes! Fast process too!
Date published: 2022-07-25
Rated 5 out of 5 by from So easy! turbo tax is very user friendly! They walked me through the entire process. only took about a half hour.
Date published: 2022-07-25
Rated 5 out of 5 by from Very Knowledgeable and Easy to work with Expert! Danielle was a great person to work with! She answered all of my questions promptly, she walked me through my taxes and how much is owed. I am very pleased with the service I received from Danielle. Thank you Danielle!
Date published: 2022-07-25
Rated 5 out of 5 by from Great Good to use I will use it again next year. As I have in the past.
Date published: 2022-07-25
Rated 5 out of 5 by from Turbo Tax is fantastic. I've used Turbo Tax for years and it ALWAYS makes filing my taxes a breeze!
Date published: 2022-07-25
Rated 1 out of 5 by from Failed to deliver value I was upfront in my request, knowing I was going to owe a significant amount of federal taxes. I knew I was going to have to set up a payment plan, and I asked them if they could do this during the very first steps of my onboarding. I was straightforward in my request, and they said they could. I then went through a long process that switched my tax consultant, required me to reupload many forms and documents, and required me to come back to the app several times. Also, the TurboTax application would make me log in every single time I came back to the site on my home computer. Then, I found out after paying and everything was completed, that they would not set up the payment plan and I would have to do it myself. I just got off of a 2 hour long hold call with the IRS, and the reason the call ended is because they dropped my call while I was waiting. This is why I wanted to pay TurboTax, and they ultimately failed to deliver on the promises they made at the start of my relationship with their software.
Date published: 2022-07-25
All TurboTax® Offerings Reviews - Page 6933
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is very helpful TT Live was able to assist us with our taxes - and take care of all the questions that we had.
Date published: 2022-07-26
Rated 5 out of 5 by from my review was some what easy once i figured out how to get a copy of my last years taxes
Date published: 2022-07-25
Rated 4 out of 5 by from good product easy to follow and confident calculations.and clear printing of text and numbers
Date published: 2022-07-25
Rated 5 out of 5 by from WE GOT IT DONE A bit of a rough ride dealing with TurboTax tax preparers handoffs necessary due to my special situations: exiting California, being on the road searching for and eventually renting a new home in Texas, after visiting and considering NV, TX, NC and FL.
Date published: 2022-07-25
Rated 5 out of 5 by from Easy Process I enjoyed an easy way of preparing and e-filing my taxes! Fast process too!
Date published: 2022-07-25
Rated 5 out of 5 by from So easy! turbo tax is very user friendly! They walked me through the entire process. only took about a half hour.
Date published: 2022-07-25
Rated 5 out of 5 by from Very Knowledgeable and Easy to work with Expert! Danielle was a great person to work with! She answered all of my questions promptly, she walked me through my taxes and how much is owed. I am very pleased with the service I received from Danielle. Thank you Danielle!
Date published: 2022-07-25
Rated 5 out of 5 by from Great Good to use I will use it again next year. As I have in the past.
Date published: 2022-07-25
Rated 5 out of 5 by from Turbo Tax is fantastic. I've used Turbo Tax for years and it ALWAYS makes filing my taxes a breeze!
Date published: 2022-07-25
Rated 1 out of 5 by from Failed to deliver value I was upfront in my request, knowing I was going to owe a significant amount of federal taxes. I knew I was going to have to set up a payment plan, and I asked them if they could do this during the very first steps of my onboarding. I was straightforward in my request, and they said they could. I then went through a long process that switched my tax consultant, required me to reupload many forms and documents, and required me to come back to the app several times. Also, the TurboTax application would make me log in every single time I came back to the site on my home computer. Then, I found out after paying and everything was completed, that they would not set up the payment plan and I would have to do it myself. I just got off of a 2 hour long hold call with the IRS, and the reason the call ended is because they dropped my call while I was waiting. This is why I wanted to pay TurboTax, and they ultimately failed to deliver on the promises they made at the start of my relationship with their software.
Date published: 2022-07-25
All TurboTax® Offerings Reviews - Page 6933