TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy and Fast This has been a great experience! It is fast and easy. And simple.
Date published: 2021-03-28
Rated 2 out of 5 by from Double dipping Why am I now being charged to e file when I was not previous years? Turbo Tax is pricing itself above the competition. Time to switch services.
Date published: 2021-03-28
Rated 5 out of 5 by from It's all I use now I used TurboTax for years (when filing and deductions were easy), but stopped when a became a shareholder of my employer's company and they offered tax prep by their accounting firm as a perk. When I was no longer employed with them (last year) I went back to TurboTax and never missed a beat. Easy, intuitive and accurate - even for stock sales and 401k rollovers. Well done TurboTax!
Date published: 2021-03-28
Rated 4 out of 5 by from Caught in TurboTax's Grip Overall it works well. Too bad congress won't simplify the tax code to eliminate the need for 'services' such as TurboTax. I wonder why... I wish TurboTax used more professional language, instead of invoking first-person juvenile dialog, e.g. "I know it's taking more than a moment." It also has a nasty habit of not allowing cut-and-paste numbers from financial websites, increasing the chances of mis-typing numbers (granted, this may be a 'security' feature of the website).
Date published: 2021-03-28
Rated 5 out of 5 by from Turbo Tax is Great! I have used Turbo Tax for about 6 years and love that they have tax Experts that help you with issues or questions.
Date published: 2021-03-28
Rated 2 out of 5 by from Data input Turbotax needs to have an option to input the data off your forms from the beginning. Taking a picture and allowing the software to read it is not effective, as I had to go through and correct the AI data inputs, which ultimately took more time.
Date published: 2021-03-28
Rated 5 out of 5 by from I actually enjoyed preparing my return this year! I decided to try Turbo Tax again after I saw an ad on TV offering Expert Live Help. I contacted the Experts three different times, and each time, the results were stellar! Last year my in-person tax preparer experience was less than satisfying, and with that experience - and the pandemic - I was looking for options. Your TV ad convinced me to try Turbo Tax again. I called Expert Live Help twice when I could not find the proper field for an entry. The other question was a tax question. Regardless of my question, your Experts very patiently guided me to resolution. I have been a customer since the product was first created — except for last year. Now I’m back! Thank you, Turbo Tax!
Date published: 2021-03-28
Rated 5 out of 5 by from less time Nice and easy, took way less time than I feared. Thank you turbo Tax
Date published: 2021-03-28
Rated 5 out of 5 by from Easy and Quick This is my 5th year using Turbo Tax. I love that my info from previous years are saved. I can always skip basic information and breeze through the rest. Highly recommend anyone to use Turbo Tax.
Date published: 2021-03-28
Rated 5 out of 5 by from Super Easy Quick and painless. They make it easier every year!
Date published: 2021-03-28
All TurboTax® Offerings Reviews - Page 6912
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy and Fast This has been a great experience! It is fast and easy. And simple.
Date published: 2021-03-28
Rated 2 out of 5 by from Double dipping Why am I now being charged to e file when I was not previous years? Turbo Tax is pricing itself above the competition. Time to switch services.
Date published: 2021-03-28
Rated 5 out of 5 by from It's all I use now I used TurboTax for years (when filing and deductions were easy), but stopped when a became a shareholder of my employer's company and they offered tax prep by their accounting firm as a perk. When I was no longer employed with them (last year) I went back to TurboTax and never missed a beat. Easy, intuitive and accurate - even for stock sales and 401k rollovers. Well done TurboTax!
Date published: 2021-03-28
Rated 4 out of 5 by from Caught in TurboTax's Grip Overall it works well. Too bad congress won't simplify the tax code to eliminate the need for 'services' such as TurboTax. I wonder why... I wish TurboTax used more professional language, instead of invoking first-person juvenile dialog, e.g. "I know it's taking more than a moment." It also has a nasty habit of not allowing cut-and-paste numbers from financial websites, increasing the chances of mis-typing numbers (granted, this may be a 'security' feature of the website).
Date published: 2021-03-28
Rated 5 out of 5 by from Turbo Tax is Great! I have used Turbo Tax for about 6 years and love that they have tax Experts that help you with issues or questions.
Date published: 2021-03-28
Rated 2 out of 5 by from Data input Turbotax needs to have an option to input the data off your forms from the beginning. Taking a picture and allowing the software to read it is not effective, as I had to go through and correct the AI data inputs, which ultimately took more time.
Date published: 2021-03-28
Rated 5 out of 5 by from I actually enjoyed preparing my return this year! I decided to try Turbo Tax again after I saw an ad on TV offering Expert Live Help. I contacted the Experts three different times, and each time, the results were stellar! Last year my in-person tax preparer experience was less than satisfying, and with that experience - and the pandemic - I was looking for options. Your TV ad convinced me to try Turbo Tax again. I called Expert Live Help twice when I could not find the proper field for an entry. The other question was a tax question. Regardless of my question, your Experts very patiently guided me to resolution. I have been a customer since the product was first created — except for last year. Now I’m back! Thank you, Turbo Tax!
Date published: 2021-03-28
Rated 5 out of 5 by from less time Nice and easy, took way less time than I feared. Thank you turbo Tax
Date published: 2021-03-28
Rated 5 out of 5 by from Easy and Quick This is my 5th year using Turbo Tax. I love that my info from previous years are saved. I can always skip basic information and breeze through the rest. Highly recommend anyone to use Turbo Tax.
Date published: 2021-03-28
Rated 5 out of 5 by from Super Easy Quick and painless. They make it easier every year!
Date published: 2021-03-28
All TurboTax® Offerings Reviews - Page 6912