TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from 2020 Taxes Thanks for helping me understand the stimulus payment.
Date published: 2021-03-10
Rated 3 out of 5 by from Running in circles The user interface is easy until its not, I had no issue putting in information but when I went to e-file it gave me issues I couldn't solve unless I restarted.
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax is simply amazing I have used turbo tax for 3 years and won’t ever use another method to file. I cannot believe how simple they make the process!!!
Date published: 2021-03-10
Rated 5 out of 5 by from Thorough!! Easy to peruse through the forms. Asks the right questions. Easy to manuever through the forms manually.
Date published: 2021-03-10
Rated 4 out of 5 by from CNA good fast and easy. Thank you for your time. Will do it again.
Date published: 2021-03-10
Rated 4 out of 5 by from I count on TurboTax Every Year I've used TurboTax for years, and I have been generally very pleased. This year I had a few glitches. I had a question and was not able to connect with a live expert. I wanted to sign up for TurboTax advantage, but had no prompt to enter my Intuit ID; the system wanted me to create a new account, instead, so I had to forego signing up.
Date published: 2021-03-10
Rated 5 out of 5 by from turbo tax they have great Customer support. I had contacted them a few times for help, and they made sure I knew what I was doing. They were very kind, understanding and patient.
Date published: 2021-03-10
Rated 5 out of 5 by from turbo is awesome turbo tax was easy and made it enjoyable do my own taxes the last 2 years
Date published: 2021-03-10
Rated 3 out of 5 by from Software Generally Good. Support, not so much. The basic tax preparing process went pretty well. I had two problems. First, I understood the filing of my state return was included in the purchase price. This was not the case. When trying to file and pay, I could not get the payment process to work. I spent an hour and a half on the phone with Intuit with no resolution. I was ultimately disconnected. I eventually got the process to work. Second, when trying to file, I got an error for a payee name too long on a worksheet. There is no direct method, I could find, to quickly repair the error. The name came from the forms I downloaded from the payees website. I was eventually able to find and change the length from 'Corporation' to 'Corp'. I though this was a gratuitous error that Intuit could easily have suggested a fix and implemented same with my approval.
Date published: 2021-03-10
Rated 5 out of 5 by from Great The information I received was very helpful. I appreciated the assistance.
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 6907
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from 2020 Taxes Thanks for helping me understand the stimulus payment.
Date published: 2021-03-10
Rated 3 out of 5 by from Running in circles The user interface is easy until its not, I had no issue putting in information but when I went to e-file it gave me issues I couldn't solve unless I restarted.
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax is simply amazing I have used turbo tax for 3 years and won’t ever use another method to file. I cannot believe how simple they make the process!!!
Date published: 2021-03-10
Rated 5 out of 5 by from Thorough!! Easy to peruse through the forms. Asks the right questions. Easy to manuever through the forms manually.
Date published: 2021-03-10
Rated 4 out of 5 by from CNA good fast and easy. Thank you for your time. Will do it again.
Date published: 2021-03-10
Rated 4 out of 5 by from I count on TurboTax Every Year I've used TurboTax for years, and I have been generally very pleased. This year I had a few glitches. I had a question and was not able to connect with a live expert. I wanted to sign up for TurboTax advantage, but had no prompt to enter my Intuit ID; the system wanted me to create a new account, instead, so I had to forego signing up.
Date published: 2021-03-10
Rated 5 out of 5 by from turbo tax they have great Customer support. I had contacted them a few times for help, and they made sure I knew what I was doing. They were very kind, understanding and patient.
Date published: 2021-03-10
Rated 5 out of 5 by from turbo is awesome turbo tax was easy and made it enjoyable do my own taxes the last 2 years
Date published: 2021-03-10
Rated 3 out of 5 by from Software Generally Good. Support, not so much. The basic tax preparing process went pretty well. I had two problems. First, I understood the filing of my state return was included in the purchase price. This was not the case. When trying to file and pay, I could not get the payment process to work. I spent an hour and a half on the phone with Intuit with no resolution. I was ultimately disconnected. I eventually got the process to work. Second, when trying to file, I got an error for a payee name too long on a worksheet. There is no direct method, I could find, to quickly repair the error. The name came from the forms I downloaded from the payees website. I was eventually able to find and change the length from 'Corporation' to 'Corp'. I though this was a gratuitous error that Intuit could easily have suggested a fix and implemented same with my approval.
Date published: 2021-03-10
Rated 5 out of 5 by from Great The information I received was very helpful. I appreciated the assistance.
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 6907