TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax is the only company I have and will use to file my taxes. I have never had any wrong or problems with them.
Date published: 2021-03-31
Rated 3 out of 5 by from We struggled with issues quite a bit this year. Issues encountered this year were: 1. Update issues with the CD downloaded Windows version of TurboTax. The updates failed, so we finally had to move to a different computer, move over all the files manually, and try to see if the online version worked with no update errors. It finally worked but took us hours to figure out how to continue with the taxes 2. Not completely clear or not understood where 1098-T and 1099-Q should go for greatest benefit (on children's returns or on our return... or is there no choice?) WE spent a lot of time on these 2 education docs. 3. Our bigger issue was that we downloaded on one computer, the CD for windows, and then computer crashed. My husband called Turbo Tax, and after an hour, they couldn't help us. So, we had to purchase Turbo Tax AGAIN! Another $50.
Date published: 2021-03-31
Rated 5 out of 5 by from Return filing looks at good information. I worked for 30 plus as a tax CPA not prepping tax returns but fully understand the process. Software was able to handle several unique issues.
Date published: 2021-03-31
Rated 1 out of 5 by from Form 1041 DIFFICULT TO FOLLOW-LACKS EXPLAINATION You do not have any of the good features you incorporate in the Form 1040.. Please consider adding more explanations on critical lines and running tax due.
Date published: 2021-03-31
Rated 5 out of 5 by from TurboTax is Amazing Makes it very simple and easy to use. Helpful in explaining complicated tax situations.
Date published: 2021-03-31
Rated 4 out of 5 by from Works well. I do not like the newest upgrades to the interface.
Date published: 2021-03-31
Rated 5 out of 5 by from excellent used Turbo Tax. I recommend it. They guide you step by step. Thank You
Date published: 2021-03-31
Rated 4 out of 5 by from great! Helpful, but kinda long. Have used it for a few years now.
Date published: 2021-03-31
Rated 5 out of 5 by from Saves me every year first time working with a live expert was wonderful very helpful
Date published: 2021-03-31
Rated 4 out of 5 by from Good Very easy to file the returns now and forever. Thank you.
Date published: 2021-03-31
All TurboTax® Offerings Reviews - Page 6837
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax is the only company I have and will use to file my taxes. I have never had any wrong or problems with them.
Date published: 2021-03-31
Rated 3 out of 5 by from We struggled with issues quite a bit this year. Issues encountered this year were: 1. Update issues with the CD downloaded Windows version of TurboTax. The updates failed, so we finally had to move to a different computer, move over all the files manually, and try to see if the online version worked with no update errors. It finally worked but took us hours to figure out how to continue with the taxes 2. Not completely clear or not understood where 1098-T and 1099-Q should go for greatest benefit (on children's returns or on our return... or is there no choice?) WE spent a lot of time on these 2 education docs. 3. Our bigger issue was that we downloaded on one computer, the CD for windows, and then computer crashed. My husband called Turbo Tax, and after an hour, they couldn't help us. So, we had to purchase Turbo Tax AGAIN! Another $50.
Date published: 2021-03-31
Rated 5 out of 5 by from Return filing looks at good information. I worked for 30 plus as a tax CPA not prepping tax returns but fully understand the process. Software was able to handle several unique issues.
Date published: 2021-03-31
Rated 1 out of 5 by from Form 1041 DIFFICULT TO FOLLOW-LACKS EXPLAINATION You do not have any of the good features you incorporate in the Form 1040.. Please consider adding more explanations on critical lines and running tax due.
Date published: 2021-03-31
Rated 5 out of 5 by from TurboTax is Amazing Makes it very simple and easy to use. Helpful in explaining complicated tax situations.
Date published: 2021-03-31
Rated 4 out of 5 by from Works well. I do not like the newest upgrades to the interface.
Date published: 2021-03-31
Rated 5 out of 5 by from excellent used Turbo Tax. I recommend it. They guide you step by step. Thank You
Date published: 2021-03-31
Rated 4 out of 5 by from great! Helpful, but kinda long. Have used it for a few years now.
Date published: 2021-03-31
Rated 5 out of 5 by from Saves me every year first time working with a live expert was wonderful very helpful
Date published: 2021-03-31
Rated 4 out of 5 by from Good Very easy to file the returns now and forever. Thank you.
Date published: 2021-03-31
All TurboTax® Offerings Reviews - Page 6837