TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from TurboTax is great! I have always used TurboTax since I started doing my own. Always easy to use. Will only use this for my tax filing!
Date published: 2021-03-17
Rated 4 out of 5 by from yay way to go................................................
Date published: 2021-03-17
Rated 5 out of 5 by from Super Special! The only reason I didn't give it six stars is because it didn't read my mind. That and there are only five stars.
Date published: 2021-03-17
Rated 4 out of 5 by from TurboTax is Very, Very Good I've been using TurboTax almost since its inception. Every year has been an improvement, with few exceptions. I had issues with this year's product, however, concerning the treatment of "Foreign Tax Paid"-I became so frustrated and confused that I dropped the whole thing and decided to just pay tax on the amount, which was only $51.00 and not worth the angst. You have some work to do to make that section livable for the average taxpayer. It's just too complicated, and the terminology is unfamiliar.
Date published: 2021-03-17
Rated 2 out of 5 by from Bugs issues and upgrades required all the time Because I had to file a 1099, I had to upgrade to the self-employed version which cost $120 which I was totally fine with. Then I had an issue with my schedule c section and when tried to contact a live agent, required an upgrade to $200 (and extra $80 for some assistance.) I looked around online to see how to fix it and apparently it's a bug in their system that they still haven't fixed?? Also when I got to the checkout, they were charging me an additional $40 to pay using my tax return which I thought was ridiculous!
Date published: 2021-03-17
Rated 3 out of 5 by from TurboTax was ok this time I have been using TurboTax for the past 15 years now and I have enjoyed the convenience of doing it myself online, but this year was different and caused me some concern, but I still moved forward with it, however, it may be last year. TurboTax is an awesome tool to use if you don't have a lot going on. I actually used the Live CPA feature, which was quite expensive only to be given a link that I probably should have googled myself instead of asking for assistance.
Date published: 2021-03-17
Rated 5 out of 5 by from It was easy It was easy to use and I felt good about submitting my return by myself
Date published: 2021-03-17
Rated 5 out of 5 by from EASY AND FREE Although Turbo Tax offered to upgrade my tax preparation services, I did not feel pressured to do so like other sites I have visited in previous years. I am glad I chose Turbo Tax to file my return this year.
Date published: 2021-03-17
Rated 5 out of 5 by from Turbo Tax is user friendly I was able to navigate the system with help provided by Turbo Tax. Awesome
Date published: 2021-03-17
Rated 5 out of 5 by from TurboTax is easy to use The best year I have experienced filing our taxes and when I was uncertain about an entry Desirae helped walk me through what I needed to do. She was so patient and knowledgeable. Thank you Desirae!
Date published: 2021-03-17
All TurboTax® Offerings Reviews - Page 6783
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is great! I have always used TurboTax since I started doing my own. Always easy to use. Will only use this for my tax filing!
Date published: 2021-03-17
Rated 4 out of 5 by from yay way to go................................................
Date published: 2021-03-17
Rated 5 out of 5 by from Super Special! The only reason I didn't give it six stars is because it didn't read my mind. That and there are only five stars.
Date published: 2021-03-17
Rated 4 out of 5 by from TurboTax is Very, Very Good I've been using TurboTax almost since its inception. Every year has been an improvement, with few exceptions. I had issues with this year's product, however, concerning the treatment of "Foreign Tax Paid"-I became so frustrated and confused that I dropped the whole thing and decided to just pay tax on the amount, which was only $51.00 and not worth the angst. You have some work to do to make that section livable for the average taxpayer. It's just too complicated, and the terminology is unfamiliar.
Date published: 2021-03-17
Rated 2 out of 5 by from Bugs issues and upgrades required all the time Because I had to file a 1099, I had to upgrade to the self-employed version which cost $120 which I was totally fine with. Then I had an issue with my schedule c section and when tried to contact a live agent, required an upgrade to $200 (and extra $80 for some assistance.) I looked around online to see how to fix it and apparently it's a bug in their system that they still haven't fixed?? Also when I got to the checkout, they were charging me an additional $40 to pay using my tax return which I thought was ridiculous!
Date published: 2021-03-17
Rated 3 out of 5 by from TurboTax was ok this time I have been using TurboTax for the past 15 years now and I have enjoyed the convenience of doing it myself online, but this year was different and caused me some concern, but I still moved forward with it, however, it may be last year. TurboTax is an awesome tool to use if you don't have a lot going on. I actually used the Live CPA feature, which was quite expensive only to be given a link that I probably should have googled myself instead of asking for assistance.
Date published: 2021-03-17
Rated 5 out of 5 by from It was easy It was easy to use and I felt good about submitting my return by myself
Date published: 2021-03-17
Rated 5 out of 5 by from EASY AND FREE Although Turbo Tax offered to upgrade my tax preparation services, I did not feel pressured to do so like other sites I have visited in previous years. I am glad I chose Turbo Tax to file my return this year.
Date published: 2021-03-17
Rated 5 out of 5 by from Turbo Tax is user friendly I was able to navigate the system with help provided by Turbo Tax. Awesome
Date published: 2021-03-17
Rated 5 out of 5 by from TurboTax is easy to use The best year I have experienced filing our taxes and when I was uncertain about an entry Desirae helped walk me through what I needed to do. She was so patient and knowledgeable. Thank you Desirae!
Date published: 2021-03-17
All TurboTax® Offerings Reviews - Page 6783