TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from The user experience is incredible It is super convenient, the user experience is impeccable.
Date published: 2021-03-13
Rated 1 out of 5 by from My Tax Returns prepared with Turbo Tax Assistance So far not good. I prepared and filed on Feb 19 and it has been rejected 4 times. I have just filed again and awaiting results. Nobody from Turbo Tax has had the courtesy to assist in rectifying the rejection code.
Date published: 2021-03-13
Rated 3 out of 5 by from Just OK No extra value added, live expert felt more like tech support vs. support with taxes. Most non W2 forms didn't transfer over easily with all information needed, had to re-enter on my own. Taxes weren't integrated with last year's filing which was also done on turbotax. Not my best experience this year.
Date published: 2021-03-13
Rated 5 out of 5 by from EXCELLENT EASY TO USE. FIRST TIME TO USE THIS BY MYSELF, JUST FOLLOW INSTRUCTIONS AND EASY TO NAVIGATE WITH HELPFUL HINTS AND INFO ALONG THE WAY.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax is such a big help Turbo tax knows what questions to ask and helps you get all the deductions that you qualify for
Date published: 2021-03-13
Rated 5 out of 5 by from COVID & Taxes 2020 We filed this year and helped our dependent adult son (Autistic) file a return as well. Tax was informed and very courteous
Date published: 2021-03-13
Rated 5 out of 5 by from TURBO TAX IS AWESOME SO EASY TO USE. I HAVE USED THIS APP FOR SEVERAL YEARS NOW.
Date published: 2021-03-13
Rated 5 out of 5 by from so easy to use! it was super easy to use, I would 10/10 recommend this to anyone!
Date published: 2021-03-13
Rated 4 out of 5 by from Frustrating but good While I appreciate the amount of time and effort it takes this time of year for everyone to get this done, it was a bit frustrating having to wait almost 2 weeks to speak with someone to fix what turned out to be a simple thing. Its also a bit frustrating that at almost every step of the process Turbo Tax is trying to up sell you things you will end up not needing.
Date published: 2021-03-13
Rated 3 out of 5 by from It would be better if I understood it more. It okay. I don't quite understand it. I like it though.
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6783
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from The user experience is incredible It is super convenient, the user experience is impeccable.
Date published: 2021-03-13
Rated 1 out of 5 by from My Tax Returns prepared with Turbo Tax Assistance So far not good. I prepared and filed on Feb 19 and it has been rejected 4 times. I have just filed again and awaiting results. Nobody from Turbo Tax has had the courtesy to assist in rectifying the rejection code.
Date published: 2021-03-13
Rated 3 out of 5 by from Just OK No extra value added, live expert felt more like tech support vs. support with taxes. Most non W2 forms didn't transfer over easily with all information needed, had to re-enter on my own. Taxes weren't integrated with last year's filing which was also done on turbotax. Not my best experience this year.
Date published: 2021-03-13
Rated 5 out of 5 by from EXCELLENT EASY TO USE. FIRST TIME TO USE THIS BY MYSELF, JUST FOLLOW INSTRUCTIONS AND EASY TO NAVIGATE WITH HELPFUL HINTS AND INFO ALONG THE WAY.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax is such a big help Turbo tax knows what questions to ask and helps you get all the deductions that you qualify for
Date published: 2021-03-13
Rated 5 out of 5 by from COVID & Taxes 2020 We filed this year and helped our dependent adult son (Autistic) file a return as well. Tax was informed and very courteous
Date published: 2021-03-13
Rated 5 out of 5 by from TURBO TAX IS AWESOME SO EASY TO USE. I HAVE USED THIS APP FOR SEVERAL YEARS NOW.
Date published: 2021-03-13
Rated 5 out of 5 by from so easy to use! it was super easy to use, I would 10/10 recommend this to anyone!
Date published: 2021-03-13
Rated 4 out of 5 by from Frustrating but good While I appreciate the amount of time and effort it takes this time of year for everyone to get this done, it was a bit frustrating having to wait almost 2 weeks to speak with someone to fix what turned out to be a simple thing. Its also a bit frustrating that at almost every step of the process Turbo Tax is trying to up sell you things you will end up not needing.
Date published: 2021-03-13
Rated 3 out of 5 by from It would be better if I understood it more. It okay. I don't quite understand it. I like it though.
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6783