TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from TurboTax is awesome! It’s so easy even I can do it. All the information that had not changed since last year was already there for me. All I had to do was fill in the new information.
Date published: 2021-03-13
Rated 2 out of 5 by from Zero Help with Covid Grants and Loans I was very disappointed with Turbo Tax Business this year. It provided zero guidance whatsoever for handling PPP loans and state level Covid grants. The PPP loan is kind of a BIG DEAL this year. Even though the loans aren't taxable, you still have to report it and include it on your balance sheet. It would have been very easy for them to include a simple questionnaire. DId you receive a PPP loan? What was the amount? What was the amount forgiven? But they did nothing. I called the help number and they gave me another number to call. IT WAS A NUMBER TO THE IRS! I don't think the IRS is going to tell me how to enter the information into TurboTax. I had to google it and read through the questions in the Intuit Community forum. The "high level" people that answered the questions were snarky and unhelpful. I finally found the answer from a "low level" person that explained how to do it. I will be looking for different software to use next year. This company isn't even trying.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax IS Awesome! I have used Turbo Tax Business, Home & Business and Home for many, many years and will continue to do so. Turbo Tax makes doing taxes a breeze!
Date published: 2021-03-13
Rated 5 out of 5 by from Quick respone I had a few questions and I had an answer within minutes of sending an email. Would definitely recommend turbo tax!!
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo tax is fast and easy. It exactly explained what I was doing wrong. I will use it next year if still alive.
Date published: 2021-03-13
Rated 5 out of 5 by from TurboTax is amazing Ever steps was giving professionally. Most recommended to others for learning.
Date published: 2021-03-13
Rated 4 out of 5 by from A relatively easy way to prepare tax forms Turbo Tax is great to use, but this years format has been more complicated than last years. Instead of simplifying, some of the formats have become more difficult to use.
Date published: 2021-03-13
Rated 5 out of 5 by from Coolioboolioswoolio awesome I like eggs and turbo durbo tax it is cool beans real nice
Date published: 2021-03-13
Rated 5 out of 5 by from TurboTax is very simple and easy to use I was able to file my taxes quite and easily and quickly.
Date published: 2021-03-13
Rated 5 out of 5 by from Great Tax Preparation Easy to understand and everything is there to help you through.
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6759
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax is awesome! It’s so easy even I can do it. All the information that had not changed since last year was already there for me. All I had to do was fill in the new information.
Date published: 2021-03-13
Rated 2 out of 5 by from Zero Help with Covid Grants and Loans I was very disappointed with Turbo Tax Business this year. It provided zero guidance whatsoever for handling PPP loans and state level Covid grants. The PPP loan is kind of a BIG DEAL this year. Even though the loans aren't taxable, you still have to report it and include it on your balance sheet. It would have been very easy for them to include a simple questionnaire. DId you receive a PPP loan? What was the amount? What was the amount forgiven? But they did nothing. I called the help number and they gave me another number to call. IT WAS A NUMBER TO THE IRS! I don't think the IRS is going to tell me how to enter the information into TurboTax. I had to google it and read through the questions in the Intuit Community forum. The "high level" people that answered the questions were snarky and unhelpful. I finally found the answer from a "low level" person that explained how to do it. I will be looking for different software to use next year. This company isn't even trying.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax IS Awesome! I have used Turbo Tax Business, Home & Business and Home for many, many years and will continue to do so. Turbo Tax makes doing taxes a breeze!
Date published: 2021-03-13
Rated 5 out of 5 by from Quick respone I had a few questions and I had an answer within minutes of sending an email. Would definitely recommend turbo tax!!
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo tax is fast and easy. It exactly explained what I was doing wrong. I will use it next year if still alive.
Date published: 2021-03-13
Rated 5 out of 5 by from TurboTax is amazing Ever steps was giving professionally. Most recommended to others for learning.
Date published: 2021-03-13
Rated 4 out of 5 by from A relatively easy way to prepare tax forms Turbo Tax is great to use, but this years format has been more complicated than last years. Instead of simplifying, some of the formats have become more difficult to use.
Date published: 2021-03-13
Rated 5 out of 5 by from Coolioboolioswoolio awesome I like eggs and turbo durbo tax it is cool beans real nice
Date published: 2021-03-13
Rated 5 out of 5 by from TurboTax is very simple and easy to use I was able to file my taxes quite and easily and quickly.
Date published: 2021-03-13
Rated 5 out of 5 by from Great Tax Preparation Easy to understand and everything is there to help you through.
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6759