TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Easy to use. Easy to follow through prompts and like how my information is saved each year to save time.
Date published: 2021-03-25
Rated 4 out of 5 by from Positive Experience Generally easy to navigate, but room for improvement. It is not always obvious that an entry needs to be edited from the previous year.
Date published: 2021-03-25
Rated 5 out of 5 by from Great support! I had what was probably a simple question, and the online advice was not only quick and easy - But my support person was extremely friendly and fun to talk to!
Date published: 2021-03-25
Rated 5 out of 5 by from This is so easy and convenient Turbo tax is user friendly and I highly recommend.
Date published: 2021-03-25
Rated 5 out of 5 by from First time TurboTax user I got really confused while using TurboTax for the first time. I called the "help" line number and spoke to a tax expert named Debra and she patiently guided me through all the steps to help me complete the process. Thanks, Debra
Date published: 2021-03-25
Rated 5 out of 5 by from Great have been using it for years I have been using Turbo Tax for over ten years and will continue to ue
Date published: 2021-03-25
Rated 4 out of 5 by from Turbo tax is easy to use. I wish that turbo tax would use my Prior years tax form to help fill in my 2020 tax form. I have used Turbo tax for over 10 years now. This year I could not use prior year's tax forms to prefill my 2020 forms.
Date published: 2021-03-25
Rated 5 out of 5 by from Super easy and super quick! My tax return was done in no time and the filing process was super simple and easy to understand.
Date published: 2021-03-25
Rated 2 out of 5 by from Accurate but slow and expensive It took a good amount of time to get my return back and also response from my agent was slow. I don't think it was worth the money thing as it was $300 for the full package.
Date published: 2021-03-25
Rated 5 out of 5 by from Yay!! TurboTax!! You're amazing!! everything was a breeze and easy to follow. They suggest things you choice and all and I recommend TurboTax fully.
Date published: 2021-03-25
All TurboTax® Offerings Reviews - Page 6759
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Easy to use. Easy to follow through prompts and like how my information is saved each year to save time.
Date published: 2021-03-25
Rated 4 out of 5 by from Positive Experience Generally easy to navigate, but room for improvement. It is not always obvious that an entry needs to be edited from the previous year.
Date published: 2021-03-25
Rated 5 out of 5 by from Great support! I had what was probably a simple question, and the online advice was not only quick and easy - But my support person was extremely friendly and fun to talk to!
Date published: 2021-03-25
Rated 5 out of 5 by from This is so easy and convenient Turbo tax is user friendly and I highly recommend.
Date published: 2021-03-25
Rated 5 out of 5 by from First time TurboTax user I got really confused while using TurboTax for the first time. I called the "help" line number and spoke to a tax expert named Debra and she patiently guided me through all the steps to help me complete the process. Thanks, Debra
Date published: 2021-03-25
Rated 5 out of 5 by from Great have been using it for years I have been using Turbo Tax for over ten years and will continue to ue
Date published: 2021-03-25
Rated 4 out of 5 by from Turbo tax is easy to use. I wish that turbo tax would use my Prior years tax form to help fill in my 2020 tax form. I have used Turbo tax for over 10 years now. This year I could not use prior year's tax forms to prefill my 2020 forms.
Date published: 2021-03-25
Rated 5 out of 5 by from Super easy and super quick! My tax return was done in no time and the filing process was super simple and easy to understand.
Date published: 2021-03-25
Rated 2 out of 5 by from Accurate but slow and expensive It took a good amount of time to get my return back and also response from my agent was slow. I don't think it was worth the money thing as it was $300 for the full package.
Date published: 2021-03-25
Rated 5 out of 5 by from Yay!! TurboTax!! You're amazing!! everything was a breeze and easy to follow. They suggest things you choice and all and I recommend TurboTax fully.
Date published: 2021-03-25
All TurboTax® Offerings Reviews - Page 6759