TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax is great to use Turbo Tax is very easy to use. Very thorough and helpful i preparing your returns.
Date published: 2021-04-03
Rated 5 out of 5 by from Good Live Help The new chat feature for live help is a great service. Answered my questions quickly.
Date published: 2021-04-03
Rated 2 out of 5 by from Deluxe 2020 bug introduced after Mar 20 2021. I've used desktop TurboTax for 10+ yrs. Today when I tried to continue work on my 2020 return, Deluxe 2020 would not find nor recognize my .tax2020 files. It automatically brought up my .tax2019 files and would not even open my .tax2020 files when I manually found them. David in Support was very thorough and kind while trying to determine the problem. When all options he tried failed, he contacted his supervisor who suggested I check "Run this program as an administrator" under the programs Properties/Compatibility. This seemed to fix the problem because when I reopened the app, it asked if I wanted to "Continue" plus had my .tax2020 file open. But the next time I opened the app it wanted to start a New return again (did not have my existing return). However, this time I was at least able to manually open my existing .tax2020 to continue. This bug did not exist when I last worked on my return on March 20. Please fix. Thank you.
Date published: 2021-04-03
Rated 4 out of 5 by from It's generally pretty good. In handling my daughter's return it asked for numbers on our return from lines that don't exist. Also, it seems the charge for e-filing for the state return is pretty high.
Date published: 2021-04-03
Rated 5 out of 5 by from Excellent Excellent. Would need cap without Turbo Tax. Have been using it for at least 15 years.
Date published: 2021-04-03
Rated 5 out of 5 by from Made life easier to get through! Turbo Tax has been able to address everything issue I have encountered so far in life that pertains to taxes and it has been relatively easy to get through. Thanks, Turbo Tax
Date published: 2021-04-03
Rated 5 out of 5 by from NONE NO APPLICABLE COMMENTS THAT I WANT TO MAKE AT THIS TIME
Date published: 2021-04-03
Rated 5 out of 5 by from easy to use support was really great and the use of turbo tax made things easy to file
Date published: 2021-04-03
Rated 4 out of 5 by from I like it Its easy to use and gets the job done for free. I use it every year.
Date published: 2021-04-03
Rated 4 out of 5 by from Turbo Tax is very good. Over all good. Would like to see a little clearer path when you are under Railroad Retirement.
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 6637
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is great to use Turbo Tax is very easy to use. Very thorough and helpful i preparing your returns.
Date published: 2021-04-03
Rated 5 out of 5 by from Good Live Help The new chat feature for live help is a great service. Answered my questions quickly.
Date published: 2021-04-03
Rated 2 out of 5 by from Deluxe 2020 bug introduced after Mar 20 2021. I've used desktop TurboTax for 10+ yrs. Today when I tried to continue work on my 2020 return, Deluxe 2020 would not find nor recognize my .tax2020 files. It automatically brought up my .tax2019 files and would not even open my .tax2020 files when I manually found them. David in Support was very thorough and kind while trying to determine the problem. When all options he tried failed, he contacted his supervisor who suggested I check "Run this program as an administrator" under the programs Properties/Compatibility. This seemed to fix the problem because when I reopened the app, it asked if I wanted to "Continue" plus had my .tax2020 file open. But the next time I opened the app it wanted to start a New return again (did not have my existing return). However, this time I was at least able to manually open my existing .tax2020 to continue. This bug did not exist when I last worked on my return on March 20. Please fix. Thank you.
Date published: 2021-04-03
Rated 4 out of 5 by from It's generally pretty good. In handling my daughter's return it asked for numbers on our return from lines that don't exist. Also, it seems the charge for e-filing for the state return is pretty high.
Date published: 2021-04-03
Rated 5 out of 5 by from Excellent Excellent. Would need cap without Turbo Tax. Have been using it for at least 15 years.
Date published: 2021-04-03
Rated 5 out of 5 by from Made life easier to get through! Turbo Tax has been able to address everything issue I have encountered so far in life that pertains to taxes and it has been relatively easy to get through. Thanks, Turbo Tax
Date published: 2021-04-03
Rated 5 out of 5 by from NONE NO APPLICABLE COMMENTS THAT I WANT TO MAKE AT THIS TIME
Date published: 2021-04-03
Rated 5 out of 5 by from easy to use support was really great and the use of turbo tax made things easy to file
Date published: 2021-04-03
Rated 4 out of 5 by from I like it Its easy to use and gets the job done for free. I use it every year.
Date published: 2021-04-03
Rated 4 out of 5 by from Turbo Tax is very good. Over all good. Would like to see a little clearer path when you are under Railroad Retirement.
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 6637