TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Thanks as always Good stuff. very helpful. I use it every year. Like the changes this year.
Date published: 2022-02-27
Rated 3 out of 5 by from Used TurboTax for 20+ Years Usually goes fine. This year had two problems, #1 Downloading ETRADE banking forms, fought with it multiple times before it finally loaded, it was unclear if the error message "internal server error" was an ETRADE issue or a TurboTax issue. Eventually worked not sure what changed. #2 Buying additional state for filing locked up continuous spinning circle on auto fill of Billing Address. Fought for several hours on this. After trying many things eventually worked. Not clear if it was clearing Chrome Cache, or finishing Edge browser setup steps or reboot that fixed it. Since it was first less than good experience with Turbotax I will excuse the issues. Software suggestion to buy a code by calling turbotax was unsuccessful They had no idea what I was talking about.
Date published: 2022-02-27
Rated 5 out of 5 by from turbo tax is awesome turbo tax was very self-explanatory and it was my first time. I am very pleased.
Date published: 2022-02-27
Rated 5 out of 5 by from never a problem We've been using turbo tax for 8 or 9 years now - never a problem.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo tax works great It is easy to do. You get walked through every step
Date published: 2022-02-27
Rated 5 out of 5 by from Awesome Super easy to use even more so with the help bar on the side.
Date published: 2022-02-27
Rated 4 out of 5 by from Turbotax Premier I filed my taxes but there were a few areas where I ran into a circle and in one area, the number(s) did not transfer over.
Date published: 2022-02-27
Rated 5 out of 5 by from Again! Successful filing with Turbo Tax! Have been filing with Turbo Tax for my 8th year and couldn't have been easier. Have to admit that I'm always nervous filing. I guess its just a bad habit I have. Shouldn't feel like this if I'm filing with Turbo Tax. Its very secure, fast, easy and there is always live help whenever you need. Happy to be done this year and I'm glad it was with Turbo Tax! Thanks!
Date published: 2022-02-27
Rated 5 out of 5 by from I have used it for 20 years! Except for a problem submitting, it was good. I guess I am happy.
Date published: 2022-02-27
Rated 4 out of 5 by from Second year with a saving the file problem! For some reason when you tell me to save and use a password to access the file it locks me out. Then I have to go through a whole bunch of crap to clean it up and gain access again. Very annoying. Otherwise I like using Turbo Tax.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6637
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Thanks as always Good stuff. very helpful. I use it every year. Like the changes this year.
Date published: 2022-02-27
Rated 3 out of 5 by from Used TurboTax for 20+ Years Usually goes fine. This year had two problems, #1 Downloading ETRADE banking forms, fought with it multiple times before it finally loaded, it was unclear if the error message "internal server error" was an ETRADE issue or a TurboTax issue. Eventually worked not sure what changed. #2 Buying additional state for filing locked up continuous spinning circle on auto fill of Billing Address. Fought for several hours on this. After trying many things eventually worked. Not clear if it was clearing Chrome Cache, or finishing Edge browser setup steps or reboot that fixed it. Since it was first less than good experience with Turbotax I will excuse the issues. Software suggestion to buy a code by calling turbotax was unsuccessful They had no idea what I was talking about.
Date published: 2022-02-27
Rated 5 out of 5 by from turbo tax is awesome turbo tax was very self-explanatory and it was my first time. I am very pleased.
Date published: 2022-02-27
Rated 5 out of 5 by from never a problem We've been using turbo tax for 8 or 9 years now - never a problem.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo tax works great It is easy to do. You get walked through every step
Date published: 2022-02-27
Rated 5 out of 5 by from Awesome Super easy to use even more so with the help bar on the side.
Date published: 2022-02-27
Rated 4 out of 5 by from Turbotax Premier I filed my taxes but there were a few areas where I ran into a circle and in one area, the number(s) did not transfer over.
Date published: 2022-02-27
Rated 5 out of 5 by from Again! Successful filing with Turbo Tax! Have been filing with Turbo Tax for my 8th year and couldn't have been easier. Have to admit that I'm always nervous filing. I guess its just a bad habit I have. Shouldn't feel like this if I'm filing with Turbo Tax. Its very secure, fast, easy and there is always live help whenever you need. Happy to be done this year and I'm glad it was with Turbo Tax! Thanks!
Date published: 2022-02-27
Rated 5 out of 5 by from I have used it for 20 years! Except for a problem submitting, it was good. I guess I am happy.
Date published: 2022-02-27
Rated 4 out of 5 by from Second year with a saving the file problem! For some reason when you tell me to save and use a password to access the file it locks me out. Then I have to go through a whole bunch of crap to clean it up and gain access again. Very annoying. Otherwise I like using Turbo Tax.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6637