TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72146 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Adequate, some issues Had difficulty entering 1099 information, kept going in circles, finally deleted old 1099 info and added "new" ones.
Date published: 2021-04-30
Rated 5 out of 5 by from TurboTax is great Product makes it so easy to do your taxes. Almost a non-event anymore.
Date published: 2021-04-30
Rated 5 out of 5 by from Great Easy to follow and fast. I will always use turbo tax.
Date published: 2021-04-30
Rated 5 out of 5 by from Turbo Tax is awesome Easy to use and understand and intuitive so easy to complete form and file
Date published: 2021-04-30
Rated 3 out of 5 by from Update Issues - Otherwise OK I have used TurboTax for years. These past two years returns, for 2019 & 2020 both provided challenges with filing. Once the returns were completed, program updates were required prior to filing. I experienced numerous issues with failed updates.
Date published: 2021-04-30
Rated 5 out of 5 by from I'm a long-time Turbo Tax user and I love it!! I've been using Turbo Tax for more than 5 years and I love It! It's so easy and convenient for me to sit at home and do my taxes.
Date published: 2021-04-30
Rated 2 out of 5 by from Turbo Tax STILL has entry issues The section prompting you for itemized deductions still does not allow you to enter dollard amounts into the fields for property taxes, vehicle registration or medical expenses. This has been a problem the last two years, and continues to be. You have to enter the data directly onto the form. They really should fix this
Date published: 2021-04-30
Rated 1 out of 5 by from WORST EVER I have been using Turbo Tax for 20 YEARS and this 2020 TurboTax has been the worst. They have taken money out of refund and bank account. Takes hours to get back on because it wants you to put in activation code again and again and again etc... You owe me money. I will seriously think about using Turbo Tax again after 20 years BLAH!!!!
Date published: 2021-04-30
Rated 5 out of 5 by from It is relatively easy It was easier than walking across a field of legos barefoot.
Date published: 2021-04-30
Rated 4 out of 5 by from I always use Turbo Taxd Turbo Tax is my pick for Tax Software. It guides me through all the questions and has good pop-up details to explain things I don't understand. I has some minor difficulties: - When I stop in the middle of preparation it resets to the beginning and I have to find where I left off. - In some cases I have to re-enter information I have already entered. That is particularly true in the filing section where I am constantly re-entering banking and personal information. It also doesn't pick up everything from my previous year's form - It doesn't work on Linux systems so I have to move to Windows, which I dislike.
Date published: 2021-04-30
All TurboTax® Offerings Reviews - Page 6610
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Adequate, some issues Had difficulty entering 1099 information, kept going in circles, finally deleted old 1099 info and added "new" ones.
Date published: 2021-04-30
Rated 5 out of 5 by from TurboTax is great Product makes it so easy to do your taxes. Almost a non-event anymore.
Date published: 2021-04-30
Rated 5 out of 5 by from Great Easy to follow and fast. I will always use turbo tax.
Date published: 2021-04-30
Rated 5 out of 5 by from Turbo Tax is awesome Easy to use and understand and intuitive so easy to complete form and file
Date published: 2021-04-30
Rated 3 out of 5 by from Update Issues - Otherwise OK I have used TurboTax for years. These past two years returns, for 2019 & 2020 both provided challenges with filing. Once the returns were completed, program updates were required prior to filing. I experienced numerous issues with failed updates.
Date published: 2021-04-30
Rated 5 out of 5 by from I'm a long-time Turbo Tax user and I love it!! I've been using Turbo Tax for more than 5 years and I love It! It's so easy and convenient for me to sit at home and do my taxes.
Date published: 2021-04-30
Rated 2 out of 5 by from Turbo Tax STILL has entry issues The section prompting you for itemized deductions still does not allow you to enter dollard amounts into the fields for property taxes, vehicle registration or medical expenses. This has been a problem the last two years, and continues to be. You have to enter the data directly onto the form. They really should fix this
Date published: 2021-04-30
Rated 1 out of 5 by from WORST EVER I have been using Turbo Tax for 20 YEARS and this 2020 TurboTax has been the worst. They have taken money out of refund and bank account. Takes hours to get back on because it wants you to put in activation code again and again and again etc... You owe me money. I will seriously think about using Turbo Tax again after 20 years BLAH!!!!
Date published: 2021-04-30
Rated 5 out of 5 by from It is relatively easy It was easier than walking across a field of legos barefoot.
Date published: 2021-04-30
Rated 4 out of 5 by from I always use Turbo Taxd Turbo Tax is my pick for Tax Software. It guides me through all the questions and has good pop-up details to explain things I don't understand. I has some minor difficulties: - When I stop in the middle of preparation it resets to the beginning and I have to find where I left off. - In some cases I have to re-enter information I have already entered. That is particularly true in the filing section where I am constantly re-entering banking and personal information. It also doesn't pick up everything from my previous year's form - It doesn't work on Linux systems so I have to move to Windows, which I dislike.
Date published: 2021-04-30
All TurboTax® Offerings Reviews - Page 6610