TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from easy, fast easy to follow, step by step. I have used Turbox tax for years. It carries over my info year to year which is a life saver! I never dread doing my taxes.
Date published: 2022-02-27
Rated 4 out of 5 by from Glad to have this over with I wish there were more helpful hints on what box to check for information when a question is posed. I had to go to the CHAT session to clarify confusing out of state retirement funds. The representative, Bruce, was patient and helpful.
Date published: 2022-02-27
Rated 1 out of 5 by from Turbo tax is unreasonable Turbo tax took it up itself to find me a $2 tax break. Then it charged me $39 dollars to complete my tax return because the $2 tax break wasn't covered by the free plan.
Date published: 2022-02-27
Rated 5 out of 5 by from Fast Easy to use and fun Turbo Tax is a great way to learn how to do simple returns and have the most basic questions answered.
Date published: 2022-02-27
Rated 1 out of 5 by from Too Many upsells and wasted time I only use TurboTax at this point because off prior year information and the need to "start over" is only slightly more frustrating that using TurboTax yearly. You have to choose many, many times what package you want to buy, when you have already selected the package you want. You are also unable to skip State and Local, must file out all of the details, then choose to skip it multiple times. Horrible customer experience designed by sales teams.
Date published: 2022-02-27
Rated 5 out of 5 by from TurboTax is great Used TurboTax for a few years now and it's great. Simple and accurate.
Date published: 2022-02-27
Rated 5 out of 5 by from Awesome Great app for tax returns I would recommend turbo ax
Date published: 2022-02-27
Rated 2 out of 5 by from why wouldn't it update my previous info??? had to renter all info that previous year's turbo tax had. that's not good!!!
Date published: 2022-02-27
Rated 3 out of 5 by from It is pretty good I am disappointed that it wasn’t free! All these years with Turb Tax.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is Easy Easy to move around and check all your items. Very helpful.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6581
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from easy, fast easy to follow, step by step. I have used Turbox tax for years. It carries over my info year to year which is a life saver! I never dread doing my taxes.
Date published: 2022-02-27
Rated 4 out of 5 by from Glad to have this over with I wish there were more helpful hints on what box to check for information when a question is posed. I had to go to the CHAT session to clarify confusing out of state retirement funds. The representative, Bruce, was patient and helpful.
Date published: 2022-02-27
Rated 1 out of 5 by from Turbo tax is unreasonable Turbo tax took it up itself to find me a $2 tax break. Then it charged me $39 dollars to complete my tax return because the $2 tax break wasn't covered by the free plan.
Date published: 2022-02-27
Rated 5 out of 5 by from Fast Easy to use and fun Turbo Tax is a great way to learn how to do simple returns and have the most basic questions answered.
Date published: 2022-02-27
Rated 1 out of 5 by from Too Many upsells and wasted time I only use TurboTax at this point because off prior year information and the need to "start over" is only slightly more frustrating that using TurboTax yearly. You have to choose many, many times what package you want to buy, when you have already selected the package you want. You are also unable to skip State and Local, must file out all of the details, then choose to skip it multiple times. Horrible customer experience designed by sales teams.
Date published: 2022-02-27
Rated 5 out of 5 by from TurboTax is great Used TurboTax for a few years now and it's great. Simple and accurate.
Date published: 2022-02-27
Rated 5 out of 5 by from Awesome Great app for tax returns I would recommend turbo ax
Date published: 2022-02-27
Rated 2 out of 5 by from why wouldn't it update my previous info??? had to renter all info that previous year's turbo tax had. that's not good!!!
Date published: 2022-02-27
Rated 3 out of 5 by from It is pretty good I am disappointed that it wasn’t free! All these years with Turb Tax.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is Easy Easy to move around and check all your items. Very helpful.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6581