TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Simple and search function is great Simple and easy with ability to search for help and guidance is well done. Able to upload bank and investment files.
Date published: 2021-04-04
Rated 5 out of 5 by from Turbo Tax has a Good Service It was nice to have the Chat feature. Not sure if I needed to pay for the LIVE Turbo Tax this Year.
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax is slipping TT continues to be my go-to tax program but I am disappointed that over the years the help tab is not providing an understandable (in layman terms) explanation. More importantly, this year I found that when you request information on a topic, it often does not offer you the option to go immediately to the form or step-by-step instruction location.
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax Business-Great...Customer Service-Great. I use Turbo Tax Business for my kids GSK Trust Fund 1041/K-1 filings. I am signed up for Turbo Tax Advantage - that download failed miserably with a circular sign-in bug. Customer Service was great although I truly hate your Integrated Voice Response system. Once your Rep got me to the download page, everything worked fine from there. Would like some more explanations like 'what is a 28% tax" or "what is a section 1250.." Normal people explanations not those with Masters in Taxation explanations.
Date published: 2021-04-04
Rated 5 out of 5 by from AWESOME IT WAS VERY VERY HELPFULL USING TURBOTAX. THEY MAKE SURE IT'S ALL CORRECT.
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax it is convenient! couldn't change my inputs, that's why I gave it a four instead of five.
Date published: 2021-04-04
Rated 5 out of 5 by from Turbo Tax is easy to operate I have used it for 3 years and it is good and convenient. Representative is helpful.
Date published: 2021-04-04
Rated 5 out of 5 by from Easy Peasy Tax filing I hate filing taxes and Turbo Tax takes the pain right out of it!
Date published: 2021-04-04
Rated 1 out of 5 by from COST They charged me an extra 90 to enter in $125 in profits on investments. I was forced to pay it to continue or go somewhere else. So I lost money on my investments
Date published: 2021-04-04
Rated 5 out of 5 by from TurboTax is the BEST! I have used TurboTax for over 18 years for personal taxes that included a personal business and investments. The software is easy to use and the support staff is very professional. Thank you TURBOTAX for awesome service!
Date published: 2021-04-04
All TurboTax® Offerings Reviews - Page 6574
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Simple and search function is great Simple and easy with ability to search for help and guidance is well done. Able to upload bank and investment files.
Date published: 2021-04-04
Rated 5 out of 5 by from Turbo Tax has a Good Service It was nice to have the Chat feature. Not sure if I needed to pay for the LIVE Turbo Tax this Year.
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax is slipping TT continues to be my go-to tax program but I am disappointed that over the years the help tab is not providing an understandable (in layman terms) explanation. More importantly, this year I found that when you request information on a topic, it often does not offer you the option to go immediately to the form or step-by-step instruction location.
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax Business-Great...Customer Service-Great. I use Turbo Tax Business for my kids GSK Trust Fund 1041/K-1 filings. I am signed up for Turbo Tax Advantage - that download failed miserably with a circular sign-in bug. Customer Service was great although I truly hate your Integrated Voice Response system. Once your Rep got me to the download page, everything worked fine from there. Would like some more explanations like 'what is a 28% tax" or "what is a section 1250.." Normal people explanations not those with Masters in Taxation explanations.
Date published: 2021-04-04
Rated 5 out of 5 by from AWESOME IT WAS VERY VERY HELPFULL USING TURBOTAX. THEY MAKE SURE IT'S ALL CORRECT.
Date published: 2021-04-04
Rated 4 out of 5 by from Turbo Tax it is convenient! couldn't change my inputs, that's why I gave it a four instead of five.
Date published: 2021-04-04
Rated 5 out of 5 by from Turbo Tax is easy to operate I have used it for 3 years and it is good and convenient. Representative is helpful.
Date published: 2021-04-04
Rated 5 out of 5 by from Easy Peasy Tax filing I hate filing taxes and Turbo Tax takes the pain right out of it!
Date published: 2021-04-04
Rated 1 out of 5 by from COST They charged me an extra 90 to enter in $125 in profits on investments. I was forced to pay it to continue or go somewhere else. So I lost money on my investments
Date published: 2021-04-04
Rated 5 out of 5 by from TurboTax is the BEST! I have used TurboTax for over 18 years for personal taxes that included a personal business and investments. The software is easy to use and the support staff is very professional. Thank you TURBOTAX for awesome service!
Date published: 2021-04-04
All TurboTax® Offerings Reviews - Page 6574