TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Great job Erika and my welcomer Great service I love whoever I got to see on my screen. She kindly welcomed me to turbo taxes services and answered all my questions. Erika helped me save a bunch of money and that is awesome :)
Date published: 2022-04-08
Rated 5 out of 5 by from good service glad to have new updates and i always use turbo tax .
Date published: 2022-04-08
Rated 4 out of 5 by from Turbo Tax is helpful - but help me save time I've been using Turbo Tax since 2012, so obviously I like it, and I think it makes my life easier. And, believe me, it got me through some complicated stuff when I was selling stocks options at a previous job, but they need to recognize when they can save me time. They asked me for my checking account routing & account number on one screen, then asked for it again on another. I understand that the 2nd time is for security purposes, but when you pop over from the Fed return to the State return it should at least ask you if you want to use the same account that you just used with the Fed return. And my address, I believe I had to enter that a few extra times. I think Turbo Tax should look for more ways to save the customer (us) time by prefilling more fields.
Date published: 2022-04-08
Rated 1 out of 5 by from It It was not as easy as it has been in the past. I did not like how I was given a fee initially, but then there were hidden fees at the end. I have used other software to prepare taxes and they do not charge as much or have the hidden fees.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax program is outstanding. I have used it for years and been completely satisfied. Today I had a problem with the payment screen for the state tax efile. I contacted Turbo Tax and Debra M, the customer support representative was outstanding her knowledge and ability to guide me to the completion and submission of my taxes.
Date published: 2022-04-08
Rated 5 out of 5 by from turbo Tax IS awesome! when connected to "the right" support member, the experience was such a relief I (almost) asked the expert to marry me! Simply stated, it was GREAT! Thank you, Lorrene!
Date published: 2022-04-08
Rated 5 out of 5 by from TurboTax Kory, did an amazing job for me I would recommend him to anyone. Nice working with TurboTax and their live expert Kory, can’t wait to work with them in the future.
Date published: 2022-04-08
Rated 5 out of 5 by from Very Pleased Frank was extremely patient with me thru my aggravation. He stayed in contact till I could file all my state taxes. I was very pleased with Frank's service.
Date published: 2022-04-08
Rated 5 out of 5 by from Excellent full service Stress Free letting Turbo Tax take care of things for us!
Date published: 2022-04-08
Rated 5 out of 5 by from Oranous was awesome! Oranous was awesome and extremely prompt in responding to questions. We will use her again next year.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 6563
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great job Erika and my welcomer Great service I love whoever I got to see on my screen. She kindly welcomed me to turbo taxes services and answered all my questions. Erika helped me save a bunch of money and that is awesome :)
Date published: 2022-04-08
Rated 5 out of 5 by from good service glad to have new updates and i always use turbo tax .
Date published: 2022-04-08
Rated 4 out of 5 by from Turbo Tax is helpful - but help me save time I've been using Turbo Tax since 2012, so obviously I like it, and I think it makes my life easier. And, believe me, it got me through some complicated stuff when I was selling stocks options at a previous job, but they need to recognize when they can save me time. They asked me for my checking account routing & account number on one screen, then asked for it again on another. I understand that the 2nd time is for security purposes, but when you pop over from the Fed return to the State return it should at least ask you if you want to use the same account that you just used with the Fed return. And my address, I believe I had to enter that a few extra times. I think Turbo Tax should look for more ways to save the customer (us) time by prefilling more fields.
Date published: 2022-04-08
Rated 1 out of 5 by from It It was not as easy as it has been in the past. I did not like how I was given a fee initially, but then there were hidden fees at the end. I have used other software to prepare taxes and they do not charge as much or have the hidden fees.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax program is outstanding. I have used it for years and been completely satisfied. Today I had a problem with the payment screen for the state tax efile. I contacted Turbo Tax and Debra M, the customer support representative was outstanding her knowledge and ability to guide me to the completion and submission of my taxes.
Date published: 2022-04-08
Rated 5 out of 5 by from turbo Tax IS awesome! when connected to "the right" support member, the experience was such a relief I (almost) asked the expert to marry me! Simply stated, it was GREAT! Thank you, Lorrene!
Date published: 2022-04-08
Rated 5 out of 5 by from TurboTax Kory, did an amazing job for me I would recommend him to anyone. Nice working with TurboTax and their live expert Kory, can’t wait to work with them in the future.
Date published: 2022-04-08
Rated 5 out of 5 by from Very Pleased Frank was extremely patient with me thru my aggravation. He stayed in contact till I could file all my state taxes. I was very pleased with Frank's service.
Date published: 2022-04-08
Rated 5 out of 5 by from Excellent full service Stress Free letting Turbo Tax take care of things for us!
Date published: 2022-04-08
Rated 5 out of 5 by from Oranous was awesome! Oranous was awesome and extremely prompt in responding to questions. We will use her again next year.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 6563