TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Super Easy Very easy and it got me my stimulus checks that I didn't get last year
Date published: 2021-03-14
Rated 5 out of 5 by from SIMPLE TO USE HIGHLY RECOMMEND, one of the easiest tax software programs I've ever used.
Date published: 2021-03-14
Rated 4 out of 5 by from It worked, but not without some difficulty All's well that ends well. Federal & State have been filed correctly, and I am getting a refund. The software was crazy though. It did things like assure me that I was still in line for an online assistance chat and then automatically log me out before I got to the front of the line. Then I could not figure out how to get back in queue for a chat after I logged in again - what I'd seen before was no longer there. Also, after I finally figured out how to get someone to call me for some help, when they DID call me it said 'we're sorry we didn't reach you." Second try at getting a call: the voice prompt didn't work. The third time I got a lovely woman who answered all of my questions, and almost made me forget about the earlier frustrations.
Date published: 2021-03-14
Rated 5 out of 5 by from good everything went great and fast this page was the best on i used
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax is great! It was very quick and easy, I recommend this site!
Date published: 2021-03-14
Rated 5 out of 5 by from EASY and Quick product was simple, quick, and easy to understand.
Date published: 2021-03-14
Rated 1 out of 5 by from TurboTax Failed Us This Year WHAT IN THE WORLD? In a year when the vast majority of small businesses received PPP and EIDL loans and forgiveness, TurboTax gave us no guidance whatsoever on how to handle these things in our 2020 s-corp 1120-S taxes. If I had known this, I would not have purchased it this year. You have one job when you sell business tax preparation software - to tell us how to enter our information into the tax forms. You failed - big time. I believe this will be my last year of using TurboTax business after 15 years of using it for multiple businesses. Why pay for it if I have to figure out everything myself anyway?
Date published: 2021-03-14
Rated 2 out of 5 by from Erroneously listed recharacterization as taxable Turbotax erroneously listed a recharacterization from a Roth IRA to a regular IRA as a taxable event. One of their experts on the forum also made this mistake. In total, they cost is $232, which will require an amendment (input manually) to fix. Not impressed, a recharacterization is pretty standard. Reddit did a better job than their "professionals".
Date published: 2021-03-14
Rated 4 out of 5 by from good Very easy To use would use next year as well. Thank you guys for your support.
Date published: 2021-03-14
Rated 5 out of 5 by from LOVE IT!!! Easy to use and fast! I do not have time to go to an actual location to do my taxes. So using Turbotax online is way more convenient.
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6563
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Super Easy Very easy and it got me my stimulus checks that I didn't get last year
Date published: 2021-03-14
Rated 5 out of 5 by from SIMPLE TO USE HIGHLY RECOMMEND, one of the easiest tax software programs I've ever used.
Date published: 2021-03-14
Rated 4 out of 5 by from It worked, but not without some difficulty All's well that ends well. Federal & State have been filed correctly, and I am getting a refund. The software was crazy though. It did things like assure me that I was still in line for an online assistance chat and then automatically log me out before I got to the front of the line. Then I could not figure out how to get back in queue for a chat after I logged in again - what I'd seen before was no longer there. Also, after I finally figured out how to get someone to call me for some help, when they DID call me it said 'we're sorry we didn't reach you." Second try at getting a call: the voice prompt didn't work. The third time I got a lovely woman who answered all of my questions, and almost made me forget about the earlier frustrations.
Date published: 2021-03-14
Rated 5 out of 5 by from good everything went great and fast this page was the best on i used
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax is great! It was very quick and easy, I recommend this site!
Date published: 2021-03-14
Rated 5 out of 5 by from EASY and Quick product was simple, quick, and easy to understand.
Date published: 2021-03-14
Rated 1 out of 5 by from TurboTax Failed Us This Year WHAT IN THE WORLD? In a year when the vast majority of small businesses received PPP and EIDL loans and forgiveness, TurboTax gave us no guidance whatsoever on how to handle these things in our 2020 s-corp 1120-S taxes. If I had known this, I would not have purchased it this year. You have one job when you sell business tax preparation software - to tell us how to enter our information into the tax forms. You failed - big time. I believe this will be my last year of using TurboTax business after 15 years of using it for multiple businesses. Why pay for it if I have to figure out everything myself anyway?
Date published: 2021-03-14
Rated 2 out of 5 by from Erroneously listed recharacterization as taxable Turbotax erroneously listed a recharacterization from a Roth IRA to a regular IRA as a taxable event. One of their experts on the forum also made this mistake. In total, they cost is $232, which will require an amendment (input manually) to fix. Not impressed, a recharacterization is pretty standard. Reddit did a better job than their "professionals".
Date published: 2021-03-14
Rated 4 out of 5 by from good Very easy To use would use next year as well. Thank you guys for your support.
Date published: 2021-03-14
Rated 5 out of 5 by from LOVE IT!!! Easy to use and fast! I do not have time to go to an actual location to do my taxes. So using Turbotax online is way more convenient.
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6563