TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from turbo tax is easy to follow turbo tax is easy to follow and offer live help if need.
Date published: 2021-04-11
Rated 5 out of 5 by from Great service I've been a TurboTax user for eight years. They make filing easy and user-friendly!
Date published: 2021-04-11
Rated 5 out of 5 by from Loyal Customer The Chat Expert (Heidi) was very helpful, and walked me through an important section in my returns.
Date published: 2021-04-11
Rated 5 out of 5 by from Helps us year after year. Very nice to have Turbo Tax walk us through all the income, taxes, and deductions and close out with mailing instructions and printing of all the necessary forms. We appreciate seeing the summary results and look forward to using Turbo Tax again next year.
Date published: 2021-04-11
Rated 4 out of 5 by from Editing is difficult Overall, it's super helpful to have software that makes it easier to file taxes. One drawback is the editing capabilities if you make a mistake. It's not user friendly or intuitive to be able to edit school district taxes or child care providers. I was able to find the answer by using the help feature, which is great. But in the next iteration, I would advise working on user navigation to different sections of forms.
Date published: 2021-04-11
Rated 5 out of 5 by from Excellent product, easy to use It was a breeze to file federal and state for 2020. Highly recommend!
Date published: 2021-04-11
Rated 5 out of 5 by from Easy, fast, accurate It was super easy and accurate. Felt confident through out the entire process.
Date published: 2021-04-11
Rated 4 out of 5 by from Turbo Tax was easy and fast to fill out ,but I had Great,easy I had no problems had to come back and do it again
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo Tax is great for seniors Turbo Tax is a very easy system to follow and use, especially for seniors like us
Date published: 2021-04-11
Rated 2 out of 5 by from Easy to use, lots of hidden fees The service is very easy to use, but it comes at a cost of getting to the very end and not being allowed to file without having to pay $110 for the "free" service
Date published: 2021-04-11
All TurboTax® Offerings Reviews - Page 6457
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from turbo tax is easy to follow turbo tax is easy to follow and offer live help if need.
Date published: 2021-04-11
Rated 5 out of 5 by from Great service I've been a TurboTax user for eight years. They make filing easy and user-friendly!
Date published: 2021-04-11
Rated 5 out of 5 by from Loyal Customer The Chat Expert (Heidi) was very helpful, and walked me through an important section in my returns.
Date published: 2021-04-11
Rated 5 out of 5 by from Helps us year after year. Very nice to have Turbo Tax walk us through all the income, taxes, and deductions and close out with mailing instructions and printing of all the necessary forms. We appreciate seeing the summary results and look forward to using Turbo Tax again next year.
Date published: 2021-04-11
Rated 4 out of 5 by from Editing is difficult Overall, it's super helpful to have software that makes it easier to file taxes. One drawback is the editing capabilities if you make a mistake. It's not user friendly or intuitive to be able to edit school district taxes or child care providers. I was able to find the answer by using the help feature, which is great. But in the next iteration, I would advise working on user navigation to different sections of forms.
Date published: 2021-04-11
Rated 5 out of 5 by from Excellent product, easy to use It was a breeze to file federal and state for 2020. Highly recommend!
Date published: 2021-04-11
Rated 5 out of 5 by from Easy, fast, accurate It was super easy and accurate. Felt confident through out the entire process.
Date published: 2021-04-11
Rated 4 out of 5 by from Turbo Tax was easy and fast to fill out ,but I had Great,easy I had no problems had to come back and do it again
Date published: 2021-04-11
Rated 5 out of 5 by from Turbo Tax is great for seniors Turbo Tax is a very easy system to follow and use, especially for seniors like us
Date published: 2021-04-11
Rated 2 out of 5 by from Easy to use, lots of hidden fees The service is very easy to use, but it comes at a cost of getting to the very end and not being allowed to file without having to pay $110 for the "free" service
Date published: 2021-04-11
All TurboTax® Offerings Reviews - Page 6457