TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from Mostly uneventful! turbo tax tends to get us the best refunds but I did not appreciate earlier this year when the round two stimulus debacle happened. My husband and I file separate because his home state of record is different than mine and the only way to file jointly is to complete the federal return, then each paper print and file our individual federal returns as if filing separately and then use that information to file paper state returns and complete them via mail. If turbo tax could find a way to file jointly with different states without having to file federal three different times that would be amazing! Anyway, because we filed separate, his came through, and mine(and our child's) stimulus check did not(because I claimed him bc of filing separate) until a bunch of people got upset at turbotax for bouncing the checks back and the thankfully thought twice. I really appreciate how the account keeps our info from year to year and that the tax refunds tend to work out well but it would be nice if we could file together without the extra paperwork, and if you wouldn't try to bounce back money for only random people during a pandemic.
Date published: 2021-04-11
Rated 5 out of 5 by from Extremely easy to use EXCELLENT product! Easy filing, recommend this method to anybody who has a simple return with no deductions.
Date published: 2021-04-11
Rated 5 out of 5 by from IS GOOD Susan called me on the phone and helpped with through my issue, stayed on the line with me until my issue was resolved, You rock Susan!!
Date published: 2021-04-11
Rated 5 out of 5 by from Thank you Turbo Tax I have always been a 1040EZ person. Between the elimination of this form and buying a house, I was lost. Very easy to use. Highly recommended.
Date published: 2021-04-11
Rated 5 out of 5 by from TurboTax is easy to use and fast as usual. I have used TurboTax several years now for my Corporation and it is always a pleasure to do my taxes.
Date published: 2021-04-11
Rated 5 out of 5 by from Always easy! Every year this process has been quick and easy. The software is helpful and the advice relevant.
Date published: 2021-04-11
Rated 3 out of 5 by from Messed up my tax records! My original filing of my partner's taxes was great, as usual. THEN the state made a correction to her unemployment AFTER I had already filed. When I re-opened my partner's return, there was an option for amending, but it doesn't allow you to access it. It only re-opened her original return. I did the editing for the stupid State's mistake, it changed her refund amount AND it saved it as the same document, OVERWRITING THE ORIGINAL. I also can't find an address to mail the amended copy to the IRS because the original was e-filed.
Date published: 2021-04-11
Rated 5 out of 5 by from Simple and Awesome! I decided to give the taxes a "go" this year...since I had extra time on my hands due to the pandemic. I was completely blown away and impressed how simple filing was. I have to add, although it'll sound silly, it was actually FUN...and I owed taxes!!! I'm now walking around like a proud peacock...my wife is telling to to settle down (lol). Thanks turbotax!!!
Date published: 2021-04-11
Rated 1 out of 5 by from Awful Automatically entered wrong information and would not allow me to edit or correct.
Date published: 2021-04-11
Rated 1 out of 5 by from Deceptive The only reason I continue to use TurboTax is that it has my previous info saved. The hidden fees are ridiculous though.
Date published: 2021-04-11
All TurboTax® Offerings Reviews - Page 6437
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Mostly uneventful! turbo tax tends to get us the best refunds but I did not appreciate earlier this year when the round two stimulus debacle happened. My husband and I file separate because his home state of record is different than mine and the only way to file jointly is to complete the federal return, then each paper print and file our individual federal returns as if filing separately and then use that information to file paper state returns and complete them via mail. If turbo tax could find a way to file jointly with different states without having to file federal three different times that would be amazing! Anyway, because we filed separate, his came through, and mine(and our child's) stimulus check did not(because I claimed him bc of filing separate) until a bunch of people got upset at turbotax for bouncing the checks back and the thankfully thought twice. I really appreciate how the account keeps our info from year to year and that the tax refunds tend to work out well but it would be nice if we could file together without the extra paperwork, and if you wouldn't try to bounce back money for only random people during a pandemic.
Date published: 2021-04-11
Rated 5 out of 5 by from Extremely easy to use EXCELLENT product! Easy filing, recommend this method to anybody who has a simple return with no deductions.
Date published: 2021-04-11
Rated 5 out of 5 by from IS GOOD Susan called me on the phone and helpped with through my issue, stayed on the line with me until my issue was resolved, You rock Susan!!
Date published: 2021-04-11
Rated 5 out of 5 by from Thank you Turbo Tax I have always been a 1040EZ person. Between the elimination of this form and buying a house, I was lost. Very easy to use. Highly recommended.
Date published: 2021-04-11
Rated 5 out of 5 by from TurboTax is easy to use and fast as usual. I have used TurboTax several years now for my Corporation and it is always a pleasure to do my taxes.
Date published: 2021-04-11
Rated 5 out of 5 by from Always easy! Every year this process has been quick and easy. The software is helpful and the advice relevant.
Date published: 2021-04-11
Rated 3 out of 5 by from Messed up my tax records! My original filing of my partner's taxes was great, as usual. THEN the state made a correction to her unemployment AFTER I had already filed. When I re-opened my partner's return, there was an option for amending, but it doesn't allow you to access it. It only re-opened her original return. I did the editing for the stupid State's mistake, it changed her refund amount AND it saved it as the same document, OVERWRITING THE ORIGINAL. I also can't find an address to mail the amended copy to the IRS because the original was e-filed.
Date published: 2021-04-11
Rated 5 out of 5 by from Simple and Awesome! I decided to give the taxes a "go" this year...since I had extra time on my hands due to the pandemic. I was completely blown away and impressed how simple filing was. I have to add, although it'll sound silly, it was actually FUN...and I owed taxes!!! I'm now walking around like a proud peacock...my wife is telling to to settle down (lol). Thanks turbotax!!!
Date published: 2021-04-11
Rated 1 out of 5 by from Awful Automatically entered wrong information and would not allow me to edit or correct.
Date published: 2021-04-11
Rated 1 out of 5 by from Deceptive The only reason I continue to use TurboTax is that it has my previous info saved. The hidden fees are ridiculous though.
Date published: 2021-04-11
All TurboTax® Offerings Reviews - Page 6437