TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from review when you go to charge your card for state filing the time it takes is not good. it takes too long and seems to be glitchy.
Date published: 2021-03-15
Rated 4 out of 5 by from GREAT Easy to use and helpful with questions. Software is user freindly
Date published: 2021-03-15
Rated 1 out of 5 by from Turbotax is not the same anymore I am a 7 year user of turbotax and the service is no longer truly free. They will add on random fees and give little explanation. Also the credits that the government have been sending out to people during the pandemic they take almost 30 percent of it. Last year they took $400 and this year they took $200. This will probably be my last year using the site. ALSO just a heads up. If you decide to let turbotax take the fees they charge you from your tax refund they will charge an extra $40 in the end.
Date published: 2021-03-15
Rated 2 out of 5 by from Not suitable for investment company NO e file for state. what is the point of paying $60 when we have to do everything manually. Product is very costly for 0 taxes .
Date published: 2021-03-15
Rated 5 out of 5 by from Yeah Wonderful, wonderful, wonderful I don't like doing this every time I prepare a tax return
Date published: 2021-03-15
Rated 5 out of 5 by from TurboTax interview method second to none... Excellent interview method of online tax form filing.
Date published: 2021-03-15
Rated 4 out of 5 by from Easy to file returns!! I'm not computer savvy, but TurboTax was very easy to navagite!!
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax is Awesome! Once again, Turbo Tax has made tax prep and filing a breeze!
Date published: 2021-03-15
Rated 5 out of 5 by from easy and comfortable simple easy and nice, would recommend to others in the future
Date published: 2021-03-15
Rated 1 out of 5 by from Same problems with Mortgage deduction as last year The home mortgage interest deduction does not correctly calculate when you refinance. Instead of taking the % of your loan that is allowable (i.e. 750,000 / 1,000,000) the software will add the loan balance of all your refinances (i.e. 750,000 / (1,000,000 + 1,000,000). This results in your deduction being too low. This issue was present in 2019 Turbotax and somehow was not addressed despite numerous customers complaining.
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 6412
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from review when you go to charge your card for state filing the time it takes is not good. it takes too long and seems to be glitchy.
Date published: 2021-03-15
Rated 4 out of 5 by from GREAT Easy to use and helpful with questions. Software is user freindly
Date published: 2021-03-15
Rated 1 out of 5 by from Turbotax is not the same anymore I am a 7 year user of turbotax and the service is no longer truly free. They will add on random fees and give little explanation. Also the credits that the government have been sending out to people during the pandemic they take almost 30 percent of it. Last year they took $400 and this year they took $200. This will probably be my last year using the site. ALSO just a heads up. If you decide to let turbotax take the fees they charge you from your tax refund they will charge an extra $40 in the end.
Date published: 2021-03-15
Rated 2 out of 5 by from Not suitable for investment company NO e file for state. what is the point of paying $60 when we have to do everything manually. Product is very costly for 0 taxes .
Date published: 2021-03-15
Rated 5 out of 5 by from Yeah Wonderful, wonderful, wonderful I don't like doing this every time I prepare a tax return
Date published: 2021-03-15
Rated 5 out of 5 by from TurboTax interview method second to none... Excellent interview method of online tax form filing.
Date published: 2021-03-15
Rated 4 out of 5 by from Easy to file returns!! I'm not computer savvy, but TurboTax was very easy to navagite!!
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax is Awesome! Once again, Turbo Tax has made tax prep and filing a breeze!
Date published: 2021-03-15
Rated 5 out of 5 by from easy and comfortable simple easy and nice, would recommend to others in the future
Date published: 2021-03-15
Rated 1 out of 5 by from Same problems with Mortgage deduction as last year The home mortgage interest deduction does not correctly calculate when you refinance. Instead of taking the % of your loan that is allowable (i.e. 750,000 / 1,000,000) the software will add the loan balance of all your refinances (i.e. 750,000 / (1,000,000 + 1,000,000). This results in your deduction being too low. This issue was present in 2019 Turbotax and somehow was not addressed despite numerous customers complaining.
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 6412