TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from great informative and very helpfull easy to use when in a rush
Date published: 2022-04-18
Rated 5 out of 5 by from Excellent the Integrations and Live Support I was a bit nervouse about doing our taxes this year due to our newborn, home refinance, EV credit, and investments because it seemed like it would be too complicated. It was the exact opposite thanks to the integrations with our banks, lenders, HRIS systems, and investment companies. Plus the live tax expert support helped reassure I was doing it right.
Date published: 2022-04-18
Rated 1 out of 5 by from TurboTax Corporation has too many pitfalls If you check that the depreciation tax and book are the same, it still puts depreciation in M-1. There is no question for a personal holding corporation in the list of questions. It is very difficult to get answers to problems. Phone numbers take you to TurboTax Deluxe , but not to Turbotax Business. There is no help for the balance sheet.
Date published: 2022-04-18
Rated 5 out of 5 by from Great Program Very user friendly, and easy. It walks you through every step and gives you guidance for everything.
Date published: 2022-04-18
Rated 5 out of 5 by from Great job Carolyn I was worried for a while, but finally Carolyn came to the rescue
Date published: 2022-04-18
Rated 5 out of 5 by from Fast and Easy This year's turbotax is better than ever. It was easy to navigate through the income section including interest and dividends. I have a lot of different investment accounts, so lots of tax documents. The auto import feature works great! Only thing is, some banks and investment companies don't allow the use of a vpn, so that might cause the auto login to fail with a "id/password not recognized" error message. Just temporarily disable your vpn and it should work fine. I had to figure this out on my own. Might be nice to have a hint displayed to try disabling vpn when auto login fails.
Date published: 2022-04-18
Rated 2 out of 5 by from Very confusing to file for deceased Overall it was relatively easy but I had to manually change several addresses once I printed the return out as it was never clear what address they wanted
Date published: 2022-04-18
Rated 5 out of 5 by from great It was the easiest return yet! I will continue to use TurboTax.
Date published: 2022-04-18
Rated 5 out of 5 by from Very Helpful As usual, it was excellent. TurboTax does a great job of improving the product every year. My connection with a consultant was terrific, seamless and helped out. It had a few minor flaws, one that needs to be fixed, the others just suggestions: - I had two identical entries on 1099-Rs. But they were different forms-one was from a qualified plan, the other from an IRA but the same provider. But since 1099-Rs don't have dates, the only difference was one was marked IRA. TurboTax was unable to detect that and didn't give a button to override. I had to call a live expert to get help. We finally just skipped to FILE and it went through. - There were a number of changes from 2020 to 2021. The biggest was no qualified disaster for COVID-related issues. My spouse was laid off due to lingering sales issues because of Covid. The company received a subsidy for that but there was no tax relief in 2021 as there was in 2020. That information should have been prominent in the help screens. - A review of major changes that came about from 2017 should be found somewhere obvious. Whenever rules are changed in sports, the changes are highlighted at the start of the rule book. That sure would be helpful, even just on a summary basis. For example, the deduction for seeking a new job when laid off, or for moving expenses for a job more than 100 miles away has been eliminated. That's a big deal.
Date published: 2022-04-18
Rated 5 out of 5 by from Thank you to Turbo Tax This was a very easy process and the explanation that were attached to each thing made for easy answer to questions.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 6369
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great informative and very helpfull easy to use when in a rush
Date published: 2022-04-18
Rated 5 out of 5 by from Excellent the Integrations and Live Support I was a bit nervouse about doing our taxes this year due to our newborn, home refinance, EV credit, and investments because it seemed like it would be too complicated. It was the exact opposite thanks to the integrations with our banks, lenders, HRIS systems, and investment companies. Plus the live tax expert support helped reassure I was doing it right.
Date published: 2022-04-18
Rated 1 out of 5 by from TurboTax Corporation has too many pitfalls If you check that the depreciation tax and book are the same, it still puts depreciation in M-1. There is no question for a personal holding corporation in the list of questions. It is very difficult to get answers to problems. Phone numbers take you to TurboTax Deluxe , but not to Turbotax Business. There is no help for the balance sheet.
Date published: 2022-04-18
Rated 5 out of 5 by from Great Program Very user friendly, and easy. It walks you through every step and gives you guidance for everything.
Date published: 2022-04-18
Rated 5 out of 5 by from Great job Carolyn I was worried for a while, but finally Carolyn came to the rescue
Date published: 2022-04-18
Rated 5 out of 5 by from Fast and Easy This year's turbotax is better than ever. It was easy to navigate through the income section including interest and dividends. I have a lot of different investment accounts, so lots of tax documents. The auto import feature works great! Only thing is, some banks and investment companies don't allow the use of a vpn, so that might cause the auto login to fail with a "id/password not recognized" error message. Just temporarily disable your vpn and it should work fine. I had to figure this out on my own. Might be nice to have a hint displayed to try disabling vpn when auto login fails.
Date published: 2022-04-18
Rated 2 out of 5 by from Very confusing to file for deceased Overall it was relatively easy but I had to manually change several addresses once I printed the return out as it was never clear what address they wanted
Date published: 2022-04-18
Rated 5 out of 5 by from great It was the easiest return yet! I will continue to use TurboTax.
Date published: 2022-04-18
Rated 5 out of 5 by from Very Helpful As usual, it was excellent. TurboTax does a great job of improving the product every year. My connection with a consultant was terrific, seamless and helped out. It had a few minor flaws, one that needs to be fixed, the others just suggestions: - I had two identical entries on 1099-Rs. But they were different forms-one was from a qualified plan, the other from an IRA but the same provider. But since 1099-Rs don't have dates, the only difference was one was marked IRA. TurboTax was unable to detect that and didn't give a button to override. I had to call a live expert to get help. We finally just skipped to FILE and it went through. - There were a number of changes from 2020 to 2021. The biggest was no qualified disaster for COVID-related issues. My spouse was laid off due to lingering sales issues because of Covid. The company received a subsidy for that but there was no tax relief in 2021 as there was in 2020. That information should have been prominent in the help screens. - A review of major changes that came about from 2017 should be found somewhere obvious. Whenever rules are changed in sports, the changes are highlighted at the start of the rule book. That sure would be helpful, even just on a summary basis. For example, the deduction for seeking a new job when laid off, or for moving expenses for a job more than 100 miles away has been eliminated. That's a big deal.
Date published: 2022-04-18
Rated 5 out of 5 by from Thank you to Turbo Tax This was a very easy process and the explanation that were attached to each thing made for easy answer to questions.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 6369