TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Personal and Business is very easy to use It has worked very well for me this year, filing both my taxes and my mother-in-laws.
Date published: 2021-03-15
Rated 2 out of 5 by from Glitch in program There was a glitch in the program that would not permit me to add the second member of our LLC. This was very frustrating and time consuming to figure out. I called support 3 times and got no real help. I finally solved the problem by redownloading the program and starting over completely. However, this meant I had to enter all my information a second time. This was my own idea. The support people, though very nice and sympathetic, never suggested this solution or, any solution at all. My very simple business return, which should have taken less than an hour, ended up taking me almost 2 full days. Once I started over with a new copy of the program, it worked fine. I have used Turbo Tax Business for 12 years. This is the first time I had problems. Nevertheless, this year was simply too stressful. I will not use this program again.
Date published: 2021-03-15
Rated 5 out of 5 by from TurboTAX is reliable Turbotax has been my go to tax website for 3 years and always gets me my max refund compared to other competitors
Date published: 2021-03-15
Rated 4 out of 5 by from Turbo tax is good Turbo tax is good but a little slow.. Needs a better way to figure out estimated payments for next year. It has me paying as if I was making the same money this year as last year, when I retired in the middle of last year. Obviously it is off by 300%.
Date published: 2021-03-15
Rated 5 out of 5 by from Thanks Turbo Tax Fast and easy. Carries the info from year to year for easy comparison.
Date published: 2021-03-15
Rated 5 out of 5 by from Would never trust any other system We've been using TurboTax for almost a decade and appreciate how thorough it is when going through each step to make sure that everything gets covered.
Date published: 2021-03-15
Rated 3 out of 5 by from Turbotax is wonderful I thought it was better than H&R /block online! THX
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax is easy, thorough and fast. The Tax Experts were very helpful and able to answer my questions easily.
Date published: 2021-03-15
Rated 5 out of 5 by from TURBO TAX IS AWESOME AWESOME TURBO TAX.I WILL REFER MY FRIEND AND FAMILY
Date published: 2021-03-15
Rated 1 out of 5 by from Problem in Apple version I had an Apple laptop and my sister had a non-Apple computer. We had K-1s for my mother's estate. My sister had no problem inserting that information and filing electronically. My version of the software would not take the K-1 information as a non-business entity and since there was no 1099-B info for this situation I had to file by mail. And that was after Intuit already took my $25 for state electronic filing on my credit card. Another issue, Intuit fails to explain to the customer that having $25 withdrawn from your refund incurs a $40 charge! A little disproportional to say the least.
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 6330
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Personal and Business is very easy to use It has worked very well for me this year, filing both my taxes and my mother-in-laws.
Date published: 2021-03-15
Rated 2 out of 5 by from Glitch in program There was a glitch in the program that would not permit me to add the second member of our LLC. This was very frustrating and time consuming to figure out. I called support 3 times and got no real help. I finally solved the problem by redownloading the program and starting over completely. However, this meant I had to enter all my information a second time. This was my own idea. The support people, though very nice and sympathetic, never suggested this solution or, any solution at all. My very simple business return, which should have taken less than an hour, ended up taking me almost 2 full days. Once I started over with a new copy of the program, it worked fine. I have used Turbo Tax Business for 12 years. This is the first time I had problems. Nevertheless, this year was simply too stressful. I will not use this program again.
Date published: 2021-03-15
Rated 5 out of 5 by from TurboTAX is reliable Turbotax has been my go to tax website for 3 years and always gets me my max refund compared to other competitors
Date published: 2021-03-15
Rated 4 out of 5 by from Turbo tax is good Turbo tax is good but a little slow.. Needs a better way to figure out estimated payments for next year. It has me paying as if I was making the same money this year as last year, when I retired in the middle of last year. Obviously it is off by 300%.
Date published: 2021-03-15
Rated 5 out of 5 by from Thanks Turbo Tax Fast and easy. Carries the info from year to year for easy comparison.
Date published: 2021-03-15
Rated 5 out of 5 by from Would never trust any other system We've been using TurboTax for almost a decade and appreciate how thorough it is when going through each step to make sure that everything gets covered.
Date published: 2021-03-15
Rated 3 out of 5 by from Turbotax is wonderful I thought it was better than H&R /block online! THX
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax is easy, thorough and fast. The Tax Experts were very helpful and able to answer my questions easily.
Date published: 2021-03-15
Rated 5 out of 5 by from TURBO TAX IS AWESOME AWESOME TURBO TAX.I WILL REFER MY FRIEND AND FAMILY
Date published: 2021-03-15
Rated 1 out of 5 by from Problem in Apple version I had an Apple laptop and my sister had a non-Apple computer. We had K-1s for my mother's estate. My sister had no problem inserting that information and filing electronically. My version of the software would not take the K-1 information as a non-business entity and since there was no 1099-B info for this situation I had to file by mail. And that was after Intuit already took my $25 for state electronic filing on my credit card. Another issue, Intuit fails to explain to the customer that having $25 withdrawn from your refund incurs a $40 charge! A little disproportional to say the least.
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 6330