TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Straightforward but costly I'd rate 3.5/5. We have used Turbotax for around 7 years. Overall it is straightforward and simple to use. I'm happy it keeps the info from previous years and autofills data. Every so often the explanations provide are not clear for the average lay person. I find the cost continues to increase and each added service costs more. Given it is predominantly a program, I do not think the cost is justified. Scheduling to meet a tax expert was at least two weeks out so I just messaged the live agent for some guidance and spoke with a friend who is a CPA.
Date published: 2021-03-15
Rated 5 out of 5 by from Best thing ever I hate numbers and taxes and forms. But TurboTax made it easy! Love it.
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax is Easy to Use Very easy to use for a complex trust. Data from prior year's return flowed into new return thereby eliminating the need to recreate info.
Date published: 2021-03-15
Rated 5 out of 5 by from Awesome It was easy and very easy to follow. I will use you again.
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax is Awesome It is easy and fast to file returns and our go to for the entire family
Date published: 2021-03-15
Rated 1 out of 5 by from Pay with refund fee: 40$ Thats a Disgusting fee for paying with refund Very confusing and not easy to import Files. Nickle and Dimed me through the whole process...
Date published: 2021-03-15
Rated 5 out of 5 by from DID WHAT I NEED IT TO DO WORKED WELL THANKS DID ALL I NEEDED IT TO DO CHEAPER THAN TAX PREP GUY
Date published: 2021-03-15
Rated 5 out of 5 by from good easy to use,will recommend to friends,hope will use it next year
Date published: 2021-03-15
Rated 5 out of 5 by from Turbox Tax has Excellent Service Experience has been great getting my taxes done online, Thanks Turbo Tax You are Great!!!
Date published: 2021-03-15
Rated 3 out of 5 by from Clumsy at Times I have used this software for many years and each year it becomes somewhat more clumsy without clear cut answers.
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 6308
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Straightforward but costly I'd rate 3.5/5. We have used Turbotax for around 7 years. Overall it is straightforward and simple to use. I'm happy it keeps the info from previous years and autofills data. Every so often the explanations provide are not clear for the average lay person. I find the cost continues to increase and each added service costs more. Given it is predominantly a program, I do not think the cost is justified. Scheduling to meet a tax expert was at least two weeks out so I just messaged the live agent for some guidance and spoke with a friend who is a CPA.
Date published: 2021-03-15
Rated 5 out of 5 by from Best thing ever I hate numbers and taxes and forms. But TurboTax made it easy! Love it.
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax is Easy to Use Very easy to use for a complex trust. Data from prior year's return flowed into new return thereby eliminating the need to recreate info.
Date published: 2021-03-15
Rated 5 out of 5 by from Awesome It was easy and very easy to follow. I will use you again.
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax is Awesome It is easy and fast to file returns and our go to for the entire family
Date published: 2021-03-15
Rated 1 out of 5 by from Pay with refund fee: 40$ Thats a Disgusting fee for paying with refund Very confusing and not easy to import Files. Nickle and Dimed me through the whole process...
Date published: 2021-03-15
Rated 5 out of 5 by from DID WHAT I NEED IT TO DO WORKED WELL THANKS DID ALL I NEEDED IT TO DO CHEAPER THAN TAX PREP GUY
Date published: 2021-03-15
Rated 5 out of 5 by from good easy to use,will recommend to friends,hope will use it next year
Date published: 2021-03-15
Rated 5 out of 5 by from Turbox Tax has Excellent Service Experience has been great getting my taxes done online, Thanks Turbo Tax You are Great!!!
Date published: 2021-03-15
Rated 3 out of 5 by from Clumsy at Times I have used this software for many years and each year it becomes somewhat more clumsy without clear cut answers.
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 6308