TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Fees are confusing Fees are confusing I did a very simple file and was charged $215. It is unclear how to go back and remove these fees
Date published: 2021-04-21
Rated 5 out of 5 by from TurboTax is great Easy to use and explanations are great. Very intuitive and walk through views are spot on.
Date published: 2021-04-21
Rated 3 out of 5 by from Really disappointing this year I have always had great service with Turbo Tax, but this year, the people who helped my were either not well informed, or the in the case of the "Tax Expert" were no help at all. My returns were rejected because they said that my 2019 AGI was wrong. It wasn't. A Customer Service person told me how to fix it, but I am concerned that there will be problems later.
Date published: 2021-04-21
Rated 5 out of 5 by from Easy as pie! Easy to do and fast! Have used it for 8 years now. I am self employed and have a full time regular job! Works just fine for me.
Date published: 2021-04-21
Rated 5 out of 5 by from TurboTax Makes Life Convenient I found the software easy to use, and extremely helpful. It saved lots of time and headaches when preparing the return. Harold, a specialist was very helpful in reviewing and answering my questions. I look forward to using TurboTax again!!
Date published: 2021-04-21
Rated 5 out of 5 by from EXCELLENT TAX Software program, easy to use Have used turbotax for several years, I trust the product, it is quick, reliable, and easy to use.
Date published: 2021-04-21
Rated 4 out of 5 by from turbo tax Using Turbo Tax is easy. I have been using this for many years. It is a great product.
Date published: 2021-04-21
Rated 4 out of 5 by from VERY HELPFUL SAVES TIME AND ASSURES COMPLETION OF ALL THE FORMS
Date published: 2021-04-21
Rated 4 out of 5 by from Good Service Good Service. Things that are in place are easy to understand. There is still room for improvement in customer care side of the service.
Date published: 2021-04-21
Rated 5 out of 5 by from turbo tax is easy and awesome easy to deal with and my accountant was attentive and knowledgeable
Date published: 2021-04-21
All TurboTax® Offerings Reviews - Page 6255
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Fees are confusing Fees are confusing I did a very simple file and was charged $215. It is unclear how to go back and remove these fees
Date published: 2021-04-21
Rated 5 out of 5 by from TurboTax is great Easy to use and explanations are great. Very intuitive and walk through views are spot on.
Date published: 2021-04-21
Rated 3 out of 5 by from Really disappointing this year I have always had great service with Turbo Tax, but this year, the people who helped my were either not well informed, or the in the case of the "Tax Expert" were no help at all. My returns were rejected because they said that my 2019 AGI was wrong. It wasn't. A Customer Service person told me how to fix it, but I am concerned that there will be problems later.
Date published: 2021-04-21
Rated 5 out of 5 by from Easy as pie! Easy to do and fast! Have used it for 8 years now. I am self employed and have a full time regular job! Works just fine for me.
Date published: 2021-04-21
Rated 5 out of 5 by from TurboTax Makes Life Convenient I found the software easy to use, and extremely helpful. It saved lots of time and headaches when preparing the return. Harold, a specialist was very helpful in reviewing and answering my questions. I look forward to using TurboTax again!!
Date published: 2021-04-21
Rated 5 out of 5 by from EXCELLENT TAX Software program, easy to use Have used turbotax for several years, I trust the product, it is quick, reliable, and easy to use.
Date published: 2021-04-21
Rated 4 out of 5 by from turbo tax Using Turbo Tax is easy. I have been using this for many years. It is a great product.
Date published: 2021-04-21
Rated 4 out of 5 by from VERY HELPFUL SAVES TIME AND ASSURES COMPLETION OF ALL THE FORMS
Date published: 2021-04-21
Rated 4 out of 5 by from Good Service Good Service. Things that are in place are easy to understand. There is still room for improvement in customer care side of the service.
Date published: 2021-04-21
Rated 5 out of 5 by from turbo tax is easy and awesome easy to deal with and my accountant was attentive and knowledgeable
Date published: 2021-04-21
All TurboTax® Offerings Reviews - Page 6255