TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo Tax is amazing! I really enjoyed my turbotax experience. The website is extremely well formatted, and easy to work with and their live tax assistance is beyond helpful. They even got me a higher return than other sites.
Date published: 2023-03-21
Rated 3 out of 5 by from Had some errors when I filled it out I have been using it since 2005 and this is the first time it asked me to fill out a worksheet that I didn't need to fill out. Never had to fill it out in the past and there was no reason to start now. Talked to a tax friend of mine who knows my stuff and she told me to ignore it
Date published: 2023-03-21
Rated 5 out of 5 by from great experiance The platform was user friendly to the point of helping take over my computer once I had to call aND THEY FIXED EVERYTHING WITHIN 5 MINUTES.
Date published: 2023-03-21
Rated 5 out of 5 by from Good Value and Easy to use The cost is reasonable and much less than a tax preparer with an office, etc. It's easy to use! You just follow the steps and put in the requested information, answering the questions and it is all calculated for you.
Date published: 2023-03-21
Rated 3 out of 5 by from Can't get email help re deleting State Forms There is no way to remove the state forms. I moved to a state three years ago that has no state income taxes. Everytime I start TurboTax, I have to wait for it to update the state forms from my former residence. This is not something that warrants the urgency of a 800 call to the Intuit Help Desk. There is no email contact. During tax season, I don't need to take time away from someone who really needs help.
Date published: 2023-03-21
Rated 2 out of 5 by from Very Expensive Very Expensive, However quite easy to navigate and file.
Date published: 2023-03-21
Rated 4 out of 5 by from Worked but very expensive From initial selection of TurboTax the cost was not made clear. The actual cost was not given until the tax forms was read to send.
Date published: 2023-03-21
Rated 5 out of 5 by from Nice and easy Love the information provided in pop ups (annoted with "i") at various points in the return.
Date published: 2023-03-21
Rated 4 out of 5 by from 2023 tax review for Stan good but sometimes frustrating to change things. didn't want to accept the I had only one IRA
Date published: 2023-03-21
Rated 5 out of 5 by from turbo tax is easy and awesome love this feature its very convenient and helpful.
Date published: 2023-03-21
All TurboTax® Offerings Reviews - Page 6129
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
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Rated 5 out of 5 by from Turbo Tax is amazing! I really enjoyed my turbotax experience. The website is extremely well formatted, and easy to work with and their live tax assistance is beyond helpful. They even got me a higher return than other sites.
Date published: 2023-03-21
Rated 3 out of 5 by from Had some errors when I filled it out I have been using it since 2005 and this is the first time it asked me to fill out a worksheet that I didn't need to fill out. Never had to fill it out in the past and there was no reason to start now. Talked to a tax friend of mine who knows my stuff and she told me to ignore it
Date published: 2023-03-21
Rated 5 out of 5 by from great experiance The platform was user friendly to the point of helping take over my computer once I had to call aND THEY FIXED EVERYTHING WITHIN 5 MINUTES.
Date published: 2023-03-21
Rated 5 out of 5 by from Good Value and Easy to use The cost is reasonable and much less than a tax preparer with an office, etc. It's easy to use! You just follow the steps and put in the requested information, answering the questions and it is all calculated for you.
Date published: 2023-03-21
Rated 3 out of 5 by from Can't get email help re deleting State Forms There is no way to remove the state forms. I moved to a state three years ago that has no state income taxes. Everytime I start TurboTax, I have to wait for it to update the state forms from my former residence. This is not something that warrants the urgency of a 800 call to the Intuit Help Desk. There is no email contact. During tax season, I don't need to take time away from someone who really needs help.
Date published: 2023-03-21
Rated 2 out of 5 by from Very Expensive Very Expensive, However quite easy to navigate and file.
Date published: 2023-03-21
Rated 4 out of 5 by from Worked but very expensive From initial selection of TurboTax the cost was not made clear. The actual cost was not given until the tax forms was read to send.
Date published: 2023-03-21
Rated 5 out of 5 by from Nice and easy Love the information provided in pop ups (annoted with "i") at various points in the return.
Date published: 2023-03-21
Rated 4 out of 5 by from 2023 tax review for Stan good but sometimes frustrating to change things. didn't want to accept the I had only one IRA
Date published: 2023-03-21
Rated 5 out of 5 by from turbo tax is easy and awesome love this feature its very convenient and helpful.
Date published: 2023-03-21
All TurboTax® Offerings Reviews - Page 6129