TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from very helpful Was easy to use with the help of a live operator. thanks
Date published: 2021-03-15
Rated 5 out of 5 by from Fantastic Service Our 2020 tax return was kicked back by the IRS and we needed help correcting our return. Shannon M is our tax support officer and she told us what to do and assisted us with the procedure. We made the corrections and resubmitted our return. We feel confident in using Turbo Tax every year!!n Thank YOU!!!
Date published: 2021-03-15
Rated 5 out of 5 by from Very easy to utilize Very easy to utilize. Didn't take very long at all.
Date published: 2021-03-15
Rated 5 out of 5 by from Awesome Love the software. This year the state price was included.
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax is easy and great!! I have used Turbo Tax for years now. It is so easy and all just a click away
Date published: 2021-03-15
Rated 5 out of 5 by from Easy to use! Easy to use for a college student who has a very simple tax return. Comparable to going to someone and paying them to file for you! Really like the option to have someone look over your information and make sure you are filling everything correctly.
Date published: 2021-03-15
Rated 5 out of 5 by from Makes tax filing easy Tax filing is a complicated process, but every step of the process is easily laid out and confirmed through TurboTax. While somewhat time consuming, it shortens the overall process if I were having to do it manually and particularly have to dig for and understand that I have all of the necessary forms. Highly recommended.
Date published: 2021-03-15
Rated 3 out of 5 by from Great at Times but Not so Always Generally really like TurboTax but this year (2020) it twice added forms not required and caused me some effort to remove the invalid forms. Also, I could not figure how to easily rerun the check of my state return without going back through entire state process...a royal pain. Also, when I went to eFile, it suggested I print some (required?) forms for review first. I tried and it said I had some errors even though both Federal and State reviews said all was fine. So I reviewed Federal and it was fine. Tried to review state but had to go through entire state process just to get to the review phase. State was fine also so skipped the print before efiling (where it had given me an error) and all went fine thereafter. Form 3554-S was created and added to my return even though it was not needed and, yes, I had not filled out any data incorrectly to get it added. Had to manually delete that form before filing. In general federal portion seemed great but state portion was a pain.
Date published: 2021-03-15
Rated 5 out of 5 by from Great online help!! I had to go through 2 online helpers, and the second one was spot on.
Date published: 2021-03-15
Rated 4 out of 5 by from It was good 2ND year in a row that I used Turbo tax, got back all my money.
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 6120
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from very helpful Was easy to use with the help of a live operator. thanks
Date published: 2021-03-15
Rated 5 out of 5 by from Fantastic Service Our 2020 tax return was kicked back by the IRS and we needed help correcting our return. Shannon M is our tax support officer and she told us what to do and assisted us with the procedure. We made the corrections and resubmitted our return. We feel confident in using Turbo Tax every year!!n Thank YOU!!!
Date published: 2021-03-15
Rated 5 out of 5 by from Very easy to utilize Very easy to utilize. Didn't take very long at all.
Date published: 2021-03-15
Rated 5 out of 5 by from Awesome Love the software. This year the state price was included.
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax is easy and great!! I have used Turbo Tax for years now. It is so easy and all just a click away
Date published: 2021-03-15
Rated 5 out of 5 by from Easy to use! Easy to use for a college student who has a very simple tax return. Comparable to going to someone and paying them to file for you! Really like the option to have someone look over your information and make sure you are filling everything correctly.
Date published: 2021-03-15
Rated 5 out of 5 by from Makes tax filing easy Tax filing is a complicated process, but every step of the process is easily laid out and confirmed through TurboTax. While somewhat time consuming, it shortens the overall process if I were having to do it manually and particularly have to dig for and understand that I have all of the necessary forms. Highly recommended.
Date published: 2021-03-15
Rated 3 out of 5 by from Great at Times but Not so Always Generally really like TurboTax but this year (2020) it twice added forms not required and caused me some effort to remove the invalid forms. Also, I could not figure how to easily rerun the check of my state return without going back through entire state process...a royal pain. Also, when I went to eFile, it suggested I print some (required?) forms for review first. I tried and it said I had some errors even though both Federal and State reviews said all was fine. So I reviewed Federal and it was fine. Tried to review state but had to go through entire state process just to get to the review phase. State was fine also so skipped the print before efiling (where it had given me an error) and all went fine thereafter. Form 3554-S was created and added to my return even though it was not needed and, yes, I had not filled out any data incorrectly to get it added. Had to manually delete that form before filing. In general federal portion seemed great but state portion was a pain.
Date published: 2021-03-15
Rated 5 out of 5 by from Great online help!! I had to go through 2 online helpers, and the second one was spot on.
Date published: 2021-03-15
Rated 4 out of 5 by from It was good 2ND year in a row that I used Turbo tax, got back all my money.
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 6120