TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Very easy Helped me organize my entire year. Only took 3 hr to complete the filing.
Date published: 2022-03-01
Rated 5 out of 5 by from Excellent service Very satisfied with Adrienne. She was very knowledgeable and helpful
Date published: 2022-03-01
Rated 2 out of 5 by from Pricing confusing Believe I got charged to much. Was supposed to get Allstate discount but did not see it. Also, not confident the answers were correct. Several of your “experts” were not knowledgeable about my questions. Some of them did not even know who they were talking to and could not see my return. One was obviously on speaker and could not communicate. Expected better for the price I paid. Got email from you because of problems. Said offer me discount. Then stated no because I filed for free. Totally incorrect!!! I paid over 200.00. Got later email saying they were in error and said I would get discount next year. Will it be like the “Allstate discount”. Have not had problems in past years.
Date published: 2022-03-01
Rated 5 out of 5 by from I like Turbotax Yohannes and I kept in contact frequently. I am not technically inclined so...
Date published: 2022-03-01
Rated 5 out of 5 by from Easy and Simple As always, an excellent experience. Takes a while to pull everything together, but TT breaks it down easily.
Date published: 2022-03-01
Rated 5 out of 5 by from Turbo Tax is Great ! We usually do our own taxes through Turbo Tax, but Christian made it a whole lot easier and made us confident the paperwork was done right.
Date published: 2022-03-01
Rated 2 out of 5 by from Hidden Fees Every time I file with Turbo Tax it is just fee after fee. The convenience of the Turbo Tax software is really questionable with so many competitors now. $20 for state e-return, log in, at checkout $25 state e-return. Disgusting. Very shady practices. Frustrating to say the least. You should check out the subreddit dedicated to TurboTax.
Date published: 2022-03-01
Rated 5 out of 5 by from Relatively easy Have used TurboTax Business for many years. It is detailed and relatively easy for someone with very little tax knowledge.
Date published: 2022-03-01
Rated 1 out of 5 by from Horrific experience! I bought turbotax from Sam's club, it says it right on the CD that the file is included. Turbotax software did not let me file and asked for payment. Called Intuit, first was unable to help. Second charged me $50.83 but I was still unable to file. The software was asking for $20 to file. Representative claimed she'll credit the $50.83 after unlocking my software. She wasn't able to unlock or refund. Now I've paid twice yet am unable to file still. Called again, spent 2 hours on the phone with CPA who spoke to tier2 and sent a link to download state. Now it's asking for $25 instead of the original $20. Mind you, I've paid twice already... UGh.
Date published: 2022-03-01
Rated 5 out of 5 by from GREAT, SIMPLE, AND EASY USE TURBO TAX EACH AND EVERY YEAR GREAT PROGRAM AND SO SIMPLE TO USE
Date published: 2022-03-01
All TurboTax® Offerings Reviews - Page 5934
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very easy Helped me organize my entire year. Only took 3 hr to complete the filing.
Date published: 2022-03-01
Rated 5 out of 5 by from Excellent service Very satisfied with Adrienne. She was very knowledgeable and helpful
Date published: 2022-03-01
Rated 2 out of 5 by from Pricing confusing Believe I got charged to much. Was supposed to get Allstate discount but did not see it. Also, not confident the answers were correct. Several of your “experts” were not knowledgeable about my questions. Some of them did not even know who they were talking to and could not see my return. One was obviously on speaker and could not communicate. Expected better for the price I paid. Got email from you because of problems. Said offer me discount. Then stated no because I filed for free. Totally incorrect!!! I paid over 200.00. Got later email saying they were in error and said I would get discount next year. Will it be like the “Allstate discount”. Have not had problems in past years.
Date published: 2022-03-01
Rated 5 out of 5 by from I like Turbotax Yohannes and I kept in contact frequently. I am not technically inclined so...
Date published: 2022-03-01
Rated 5 out of 5 by from Easy and Simple As always, an excellent experience. Takes a while to pull everything together, but TT breaks it down easily.
Date published: 2022-03-01
Rated 5 out of 5 by from Turbo Tax is Great ! We usually do our own taxes through Turbo Tax, but Christian made it a whole lot easier and made us confident the paperwork was done right.
Date published: 2022-03-01
Rated 2 out of 5 by from Hidden Fees Every time I file with Turbo Tax it is just fee after fee. The convenience of the Turbo Tax software is really questionable with so many competitors now. $20 for state e-return, log in, at checkout $25 state e-return. Disgusting. Very shady practices. Frustrating to say the least. You should check out the subreddit dedicated to TurboTax.
Date published: 2022-03-01
Rated 5 out of 5 by from Relatively easy Have used TurboTax Business for many years. It is detailed and relatively easy for someone with very little tax knowledge.
Date published: 2022-03-01
Rated 1 out of 5 by from Horrific experience! I bought turbotax from Sam's club, it says it right on the CD that the file is included. Turbotax software did not let me file and asked for payment. Called Intuit, first was unable to help. Second charged me $50.83 but I was still unable to file. The software was asking for $20 to file. Representative claimed she'll credit the $50.83 after unlocking my software. She wasn't able to unlock or refund. Now I've paid twice yet am unable to file still. Called again, spent 2 hours on the phone with CPA who spoke to tier2 and sent a link to download state. Now it's asking for $25 instead of the original $20. Mind you, I've paid twice already... UGh.
Date published: 2022-03-01
Rated 5 out of 5 by from GREAT, SIMPLE, AND EASY USE TURBO TAX EACH AND EVERY YEAR GREAT PROGRAM AND SO SIMPLE TO USE
Date published: 2022-03-01
All TurboTax® Offerings Reviews - Page 5934