TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Forced to pay $110 I had options for free filing, I should have been allowed to file for free, especially since I've been homeless since 2018. Instead, I was forced to originally choose the $60 plan, but then they forced me into the $110 plan. I didn't gain any special deductions or receive any sort of assistance with filing, I just entered my W2 and associated info, essentially the basics, and was told I had no choice but to choose the 'deluxe' plan, despite being able to file fully for free.
Date published: 2021-03-18
Rated 3 out of 5 by from Turbo Tax 2020 Program Issue with State Return Have been using Turbo Tax for 20 years to complete our tax returns. Prior to this year, I had been extremely satisfied and had little trouble. This year there were two issues that caused a great deal of extra effort in getting things completed. For the state return, it was obvious that a program change had been made resulting in taxes being calculated differently than in prior years, when no changes in the types of income had occurred. It was extremely frustrating not being able to find out where and how to talk with Tech Support. Ultimately, after many hours of reviewing discussions on the Community chat sites, I was able to get an answer on how to handle/adjust for the change so that taxes were calculated correctly. Secondly, because of the state tax issue and trying to resolve it, I made the decision to file my federal return prior to completing the state r/eturn. Once the state tax issue had been resolved, the program would not allow me to file my state return. Ended up in a loop - try to file, message that federal return must be file/accepted, program would take me right back to the section to file. Ended up having to wait for a program change to address that issue in order to file my state return.
Date published: 2021-03-18
Rated 5 out of 5 by from Amazing I will be using this service again next year. I loved
Date published: 2021-03-18
Rated 4 out of 5 by from Turbo tax is good The site is simple and straight forward, does try to upsell youn often.
Date published: 2021-03-18
Rated 4 out of 5 by from Everything is 5 stars except fixing your problem. You can't solve the problem with AGI on my return. IRS will not take the AGI from the 2019 return for ID purposes that IRS wants. We filed jointly But IRS asked for my wife's AGI. I called support and the young lady helping me could only say I will have to Mail it in. This is your problem that I hope you can fix.
Date published: 2021-03-18
Rated 5 out of 5 by from TurboTax is great! Going through my tax return using TurboTax is easy but very thorough. After having used accountants for a number of years I feel as though TurboTax does a great job maximizing my deductions and therefore maximizing my refund. TurboTax has found many things that previous accountants had not asked for.
Date published: 2021-03-18
Rated 5 out of 5 by from Turbotax is awesome It was amazing i would recomend to all my freinds its great
Date published: 2021-03-18
Rated 4 out of 5 by from Quick and Stress Free Sometimes Sometimes it can be frustrating Love the reps Totally cool thou
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax is too expensive, a lot more if done at Walmart.
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo Tax is Great! The product is very easy to use and makes the process of filing taxes so easy that anybody can do it.
Date published: 2021-03-18
All TurboTax® Offerings Reviews - Page 5926
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Forced to pay $110 I had options for free filing, I should have been allowed to file for free, especially since I've been homeless since 2018. Instead, I was forced to originally choose the $60 plan, but then they forced me into the $110 plan. I didn't gain any special deductions or receive any sort of assistance with filing, I just entered my W2 and associated info, essentially the basics, and was told I had no choice but to choose the 'deluxe' plan, despite being able to file fully for free.
Date published: 2021-03-18
Rated 3 out of 5 by from Turbo Tax 2020 Program Issue with State Return Have been using Turbo Tax for 20 years to complete our tax returns. Prior to this year, I had been extremely satisfied and had little trouble. This year there were two issues that caused a great deal of extra effort in getting things completed. For the state return, it was obvious that a program change had been made resulting in taxes being calculated differently than in prior years, when no changes in the types of income had occurred. It was extremely frustrating not being able to find out where and how to talk with Tech Support. Ultimately, after many hours of reviewing discussions on the Community chat sites, I was able to get an answer on how to handle/adjust for the change so that taxes were calculated correctly. Secondly, because of the state tax issue and trying to resolve it, I made the decision to file my federal return prior to completing the state r/eturn. Once the state tax issue had been resolved, the program would not allow me to file my state return. Ended up in a loop - try to file, message that federal return must be file/accepted, program would take me right back to the section to file. Ended up having to wait for a program change to address that issue in order to file my state return.
Date published: 2021-03-18
Rated 5 out of 5 by from Amazing I will be using this service again next year. I loved
Date published: 2021-03-18
Rated 4 out of 5 by from Turbo tax is good The site is simple and straight forward, does try to upsell youn often.
Date published: 2021-03-18
Rated 4 out of 5 by from Everything is 5 stars except fixing your problem. You can't solve the problem with AGI on my return. IRS will not take the AGI from the 2019 return for ID purposes that IRS wants. We filed jointly But IRS asked for my wife's AGI. I called support and the young lady helping me could only say I will have to Mail it in. This is your problem that I hope you can fix.
Date published: 2021-03-18
Rated 5 out of 5 by from TurboTax is great! Going through my tax return using TurboTax is easy but very thorough. After having used accountants for a number of years I feel as though TurboTax does a great job maximizing my deductions and therefore maximizing my refund. TurboTax has found many things that previous accountants had not asked for.
Date published: 2021-03-18
Rated 5 out of 5 by from Turbotax is awesome It was amazing i would recomend to all my freinds its great
Date published: 2021-03-18
Rated 4 out of 5 by from Quick and Stress Free Sometimes Sometimes it can be frustrating Love the reps Totally cool thou
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax is too expensive, a lot more if done at Walmart.
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo Tax is Great! The product is very easy to use and makes the process of filing taxes so easy that anybody can do it.
Date published: 2021-03-18
All TurboTax® Offerings Reviews - Page 5926