TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from turbo tax a major disappointment this year and las I HAVE USED TURBO TAX FOR MANY MANY YEARS. I HAVE RELIED ON THE THOROUGHNESS OF THE INFORMATION AND CLEAR GUIDANCE TO FINISH THE HATEFUL JOB OF TAX RETURNS. LAST YEAR TURBO TAX "LOST CONNECTION" SO I WAS UNABLE TO E-FILE. I COPIED THE RETURN AND SENT IT IN WITH A CHECK. IRS CASHED THE CHECK WITHIN TWO DAYS. I WONDERED WHY THIS YEAR WE DID NOT RECEIVE STIMULUS PAYMENT BUT IT DID NOT OCCUR TO ME TO QUESTION FEDERAL TAX RETURN AS WE KNEW WE MET ALL PARAMETERS. WE USED TURBO TAX FOR THIS YEAR. I DID NOT LEARN FROM TURBO TAX THAT I COULD FILE FOR REBATE REIMBURSEMENT BUT HAD NUMEROUS FRIENDS TELL ME. I HAD TO WATCH A UTUBE VIDEO TO LEARN THE FORM NUMBER TO COMPLETE AND WHAT LINE ON 1040 TO ENTER THE NUMBER. I TRIED TO E-FILE THIS YEAR, BUT COULD NOT BECAUSE THERE IS NO 2019 RETURN ON FILE. I TRIED TO USE THE LIMITED HELP FROM TURBO TAX BUT ALL THEY COULD SUGGEST WAS PUTTING AGI AMOUNT ON LINE AND RESUBMIT BY E-FILE. THAT DOES NOT WORK EITHER IF THERE IS NO RETURN ON FILE. SO NOW I AM PRINTING MY RETURN FOR MAIL IN KNOWING THAT THIS WILL GO FURTHER TO THE BOTTOM OF THE STACK OF RETURNS ACCUMULATED DUE TO COVID WORK STOPPAGE LAST SPRING. IVE BEEN TOLD THERE ARE TRUCKLOADS OF 2019 RETURNS WAITING TO BE PROCESSED. NOW I WONDER IF WE WILL RECEIVE THE CURRENT STIMULUS WHICH WE COULD REALLY USE. I AM SURPRISED THAT TURBO TAX DID NOT AT LEAST MENTION THIS ISSUE AND SUGGEST AN ALTERNATIVE. I AM 77 YEARS OLD AND DON'T REALLY NEED THIS LACK OF PREPARATION, MECHANIZED RESPONSES, AND WHAT APPEARS TO BE A DISTINCT LACK OF INTEREST. ITS VERY DOUBTFUL I'LL BE USINE TURBO TAX AGAIN.
Date published: 2021-03-18
Rated 5 out of 5 by from Thanks TT Thanks TT I've learned so much and saved more than ever
Date published: 2021-03-18
Rated 5 out of 5 by from Easy! So simple to follow instructions. Been using for six years.
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo tax is great Great,fast,easy. I would have done it faster if I knew it was going to be faster
Date published: 2021-03-18
Rated 1 out of 5 by from Trash Their fees are ridiculous. You go into it thinking you're paying $60 and end up with double or triple that cost. Absolute garbage.
Date published: 2021-03-18
Rated 3 out of 5 by from Soon to be replaced Turbo tax does make it easy except their costs and multiple versions keep making it harder to use. They take necessary features that use to be standard and spin off into more products (cash flow to Intuit)
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo Tax is perfect Turbo Tax is the perfect way to file my taxes. We have used Turbo Tax for more than 20 years now and wouldn't change a thing about how we feel about their products.
Date published: 2021-03-18
Rated 5 out of 5 by from Great Tax Program I have been using TurboTax for 20 years and I love it.
Date published: 2021-03-18
Rated 5 out of 5 by from So helpful! Stephanie was fabulous! She walked me through this step by step. Very personable and yet extremely professional as well!
Date published: 2021-03-18
Rated 5 out of 5 by from SIMPLE VERY EASY AND INFORMATIVE. I RECCOMEND THIS PRODUCT.
Date published: 2021-03-18
All TurboTax® Offerings Reviews - Page 5872
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from turbo tax a major disappointment this year and las I HAVE USED TURBO TAX FOR MANY MANY YEARS. I HAVE RELIED ON THE THOROUGHNESS OF THE INFORMATION AND CLEAR GUIDANCE TO FINISH THE HATEFUL JOB OF TAX RETURNS. LAST YEAR TURBO TAX "LOST CONNECTION" SO I WAS UNABLE TO E-FILE. I COPIED THE RETURN AND SENT IT IN WITH A CHECK. IRS CASHED THE CHECK WITHIN TWO DAYS. I WONDERED WHY THIS YEAR WE DID NOT RECEIVE STIMULUS PAYMENT BUT IT DID NOT OCCUR TO ME TO QUESTION FEDERAL TAX RETURN AS WE KNEW WE MET ALL PARAMETERS. WE USED TURBO TAX FOR THIS YEAR. I DID NOT LEARN FROM TURBO TAX THAT I COULD FILE FOR REBATE REIMBURSEMENT BUT HAD NUMEROUS FRIENDS TELL ME. I HAD TO WATCH A UTUBE VIDEO TO LEARN THE FORM NUMBER TO COMPLETE AND WHAT LINE ON 1040 TO ENTER THE NUMBER. I TRIED TO E-FILE THIS YEAR, BUT COULD NOT BECAUSE THERE IS NO 2019 RETURN ON FILE. I TRIED TO USE THE LIMITED HELP FROM TURBO TAX BUT ALL THEY COULD SUGGEST WAS PUTTING AGI AMOUNT ON LINE AND RESUBMIT BY E-FILE. THAT DOES NOT WORK EITHER IF THERE IS NO RETURN ON FILE. SO NOW I AM PRINTING MY RETURN FOR MAIL IN KNOWING THAT THIS WILL GO FURTHER TO THE BOTTOM OF THE STACK OF RETURNS ACCUMULATED DUE TO COVID WORK STOPPAGE LAST SPRING. IVE BEEN TOLD THERE ARE TRUCKLOADS OF 2019 RETURNS WAITING TO BE PROCESSED. NOW I WONDER IF WE WILL RECEIVE THE CURRENT STIMULUS WHICH WE COULD REALLY USE. I AM SURPRISED THAT TURBO TAX DID NOT AT LEAST MENTION THIS ISSUE AND SUGGEST AN ALTERNATIVE. I AM 77 YEARS OLD AND DON'T REALLY NEED THIS LACK OF PREPARATION, MECHANIZED RESPONSES, AND WHAT APPEARS TO BE A DISTINCT LACK OF INTEREST. ITS VERY DOUBTFUL I'LL BE USINE TURBO TAX AGAIN.
Date published: 2021-03-18
Rated 5 out of 5 by from Thanks TT Thanks TT I've learned so much and saved more than ever
Date published: 2021-03-18
Rated 5 out of 5 by from Easy! So simple to follow instructions. Been using for six years.
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo tax is great Great,fast,easy. I would have done it faster if I knew it was going to be faster
Date published: 2021-03-18
Rated 1 out of 5 by from Trash Their fees are ridiculous. You go into it thinking you're paying $60 and end up with double or triple that cost. Absolute garbage.
Date published: 2021-03-18
Rated 3 out of 5 by from Soon to be replaced Turbo tax does make it easy except their costs and multiple versions keep making it harder to use. They take necessary features that use to be standard and spin off into more products (cash flow to Intuit)
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo Tax is perfect Turbo Tax is the perfect way to file my taxes. We have used Turbo Tax for more than 20 years now and wouldn't change a thing about how we feel about their products.
Date published: 2021-03-18
Rated 5 out of 5 by from Great Tax Program I have been using TurboTax for 20 years and I love it.
Date published: 2021-03-18
Rated 5 out of 5 by from So helpful! Stephanie was fabulous! She walked me through this step by step. Very personable and yet extremely professional as well!
Date published: 2021-03-18
Rated 5 out of 5 by from SIMPLE VERY EASY AND INFORMATIVE. I RECCOMEND THIS PRODUCT.
Date published: 2021-03-18
All TurboTax® Offerings Reviews - Page 5872