TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Louise made this process amazing! She was able to complete everything quickly. All of my information was reviewed in a timely manner, my questions were answered clearly. Louise was kind and professional. I would definitely love to come back
Date published: 2022-03-02
Rated 4 out of 5 by from Expensive Easy Becoming more expensive than competitors. Easy to use
Date published: 2022-03-02
Rated 3 out of 5 by from don't be fooled When you select Free - Meant free - as in no cost to me. I ended up paying over $200 for a very basic and simple return. ... there are no freebies
Date published: 2022-03-02
Rated 4 out of 5 by from Turbo Tax works well It doesn't download QBooks online information. This is a huge flaw in my estimation.
Date published: 2022-03-02
Rated 5 out of 5 by from Cate is FANTASTIC I couldn't be happier with the help I received from Catie, she walked me through everything so well and was such a pleasure to work with
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax makes it easy to file Used Turbo Tax for many years. Find it easy and convenient. Explanations are helpful.
Date published: 2022-03-02
Rated 5 out of 5 by from Great TurboTax Experience My experience with TurboTax was great. The people who worked with me (Hank and Sunshine) were terrific and very knowledgeable.
Date published: 2022-03-02
Rated 4 out of 5 by from Your PC version is slow Overall, I like Turbo Tax. This year, I elected to purchase the PC version so I could do my taxes and my mother's taxes in the same app. The PC version responds very slowly to data entry, sometimes on the order of 5 seconds. That's rather frustrating.
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo is awesome! I spoke with Amee. She was awesome, professional, & caring. She didn't waste any time. She went straight to work, answered all questions, & make sure I was comfortable. Great job Amee!
Date published: 2022-03-02
Rated 5 out of 5 by from I'm never doing my own taxes again! My TurboTax expert was thorough and timely. The headache of figuring out my taxes was completely eliminated thanks to my expert, Jeffrey. I don't think I'll ever try to file by myself again.
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 5853
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Louise made this process amazing! She was able to complete everything quickly. All of my information was reviewed in a timely manner, my questions were answered clearly. Louise was kind and professional. I would definitely love to come back
Date published: 2022-03-02
Rated 4 out of 5 by from Expensive Easy Becoming more expensive than competitors. Easy to use
Date published: 2022-03-02
Rated 3 out of 5 by from don't be fooled When you select Free - Meant free - as in no cost to me. I ended up paying over $200 for a very basic and simple return. ... there are no freebies
Date published: 2022-03-02
Rated 4 out of 5 by from Turbo Tax works well It doesn't download QBooks online information. This is a huge flaw in my estimation.
Date published: 2022-03-02
Rated 5 out of 5 by from Cate is FANTASTIC I couldn't be happier with the help I received from Catie, she walked me through everything so well and was such a pleasure to work with
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax makes it easy to file Used Turbo Tax for many years. Find it easy and convenient. Explanations are helpful.
Date published: 2022-03-02
Rated 5 out of 5 by from Great TurboTax Experience My experience with TurboTax was great. The people who worked with me (Hank and Sunshine) were terrific and very knowledgeable.
Date published: 2022-03-02
Rated 4 out of 5 by from Your PC version is slow Overall, I like Turbo Tax. This year, I elected to purchase the PC version so I could do my taxes and my mother's taxes in the same app. The PC version responds very slowly to data entry, sometimes on the order of 5 seconds. That's rather frustrating.
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo is awesome! I spoke with Amee. She was awesome, professional, & caring. She didn't waste any time. She went straight to work, answered all questions, & make sure I was comfortable. Great job Amee!
Date published: 2022-03-02
Rated 5 out of 5 by from I'm never doing my own taxes again! My TurboTax expert was thorough and timely. The headache of figuring out my taxes was completely eliminated thanks to my expert, Jeffrey. I don't think I'll ever try to file by myself again.
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 5853