TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Pleasant and Easy I have used Turbotax online for several years. It has always been preferable to preparing and filing with other services. For some reason this year's prep seemed the fastest and easiest to date. The entire process was not only quick, but it seemed just a bit more pleasant to complete my returns this year. I felt very comfortable using Turbotax and confident in the results when I pressed the button to e-file. Thank you and see you for sure next year!
Date published: 2022-03-03
Rated 1 out of 5 by from California Returns aren't being accepted I am stuck in a constant loop due to form 568! Its not working. These programmers are trash! Your software sucks!
Date published: 2022-03-03
Rated 5 out of 5 by from Awesome and trustworthy company!! Over a decade using TurboTax program! Makes my life easier in using their services!!
Date published: 2022-03-03
Rated 4 out of 5 by from Business Taxes made Easy This was fairly easy. I was able to upload all the documents and Joel was very responsive.
Date published: 2022-03-03
Rated 3 out of 5 by from Good program but some bugs this year I have used Turbotax for quite few years. However this year it did some weird things, though I managed to get through it. For instance, when it checked for errors, it insisted that I had made an error because I had not entered amounts from a certain Child Tax Credit Letter...but I never indicated that I had children and did not take any as dependents. I had to go into that session which I had previously skipped and enter "No" on everything. Then in the state tax return, it seemed to think that I had property in Lake County Indiana...when I do not have any such property nor did I indicate such in the return. I had to enter $0 taxes paid on that property for it to be satisfied. That was all a little disappointing.
Date published: 2022-03-03
Rated 5 out of 5 by from Easy and effective Very easy and I had a question, which was answered by a very nice personal call.
Date published: 2022-03-03
Rated 5 out of 5 by from TT-Full is Great!!! After my former tax rep. retired in 2021, I decided to go Brand-Name with Turbo-Tax Professional for 2021. Sooooooo glad I did. My rep. was very knowledgeable and very responsive for me starting the process around the 3rd week of February. I just uploaded my docs, answered a few questions, signed a few forms and it was done. If you are contemplating the service, just give it a try. DO IT DO IT!
Date published: 2022-03-03
Rated 5 out of 5 by from Very thorough Answered questions easily with drop downs and notes.
Date published: 2022-03-03
Rated 2 out of 5 by from Turbotax will not load without changes First time I have had difficulty downloading and installing Turbotax. Had to go to Google to find help from another user. This year's was not fault free from loading issues. Be prepared to use up some of your time to fix the installation issues.
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo tax employees are awesome! Everyone was awesome! It took me three tries to get everything situated but every person I spoke to was kind and patient with me. Gabriel started strong, Muhammad stuck with me in the middle and Suzzette was great to the end! Thank you all!!! See you again next year:)
Date published: 2022-03-03
All TurboTax® Offerings Reviews - Page 5793
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Pleasant and Easy I have used Turbotax online for several years. It has always been preferable to preparing and filing with other services. For some reason this year's prep seemed the fastest and easiest to date. The entire process was not only quick, but it seemed just a bit more pleasant to complete my returns this year. I felt very comfortable using Turbotax and confident in the results when I pressed the button to e-file. Thank you and see you for sure next year!
Date published: 2022-03-03
Rated 1 out of 5 by from California Returns aren't being accepted I am stuck in a constant loop due to form 568! Its not working. These programmers are trash! Your software sucks!
Date published: 2022-03-03
Rated 5 out of 5 by from Awesome and trustworthy company!! Over a decade using TurboTax program! Makes my life easier in using their services!!
Date published: 2022-03-03
Rated 4 out of 5 by from Business Taxes made Easy This was fairly easy. I was able to upload all the documents and Joel was very responsive.
Date published: 2022-03-03
Rated 3 out of 5 by from Good program but some bugs this year I have used Turbotax for quite few years. However this year it did some weird things, though I managed to get through it. For instance, when it checked for errors, it insisted that I had made an error because I had not entered amounts from a certain Child Tax Credit Letter...but I never indicated that I had children and did not take any as dependents. I had to go into that session which I had previously skipped and enter "No" on everything. Then in the state tax return, it seemed to think that I had property in Lake County Indiana...when I do not have any such property nor did I indicate such in the return. I had to enter $0 taxes paid on that property for it to be satisfied. That was all a little disappointing.
Date published: 2022-03-03
Rated 5 out of 5 by from Easy and effective Very easy and I had a question, which was answered by a very nice personal call.
Date published: 2022-03-03
Rated 5 out of 5 by from TT-Full is Great!!! After my former tax rep. retired in 2021, I decided to go Brand-Name with Turbo-Tax Professional for 2021. Sooooooo glad I did. My rep. was very knowledgeable and very responsive for me starting the process around the 3rd week of February. I just uploaded my docs, answered a few questions, signed a few forms and it was done. If you are contemplating the service, just give it a try. DO IT DO IT!
Date published: 2022-03-03
Rated 5 out of 5 by from Very thorough Answered questions easily with drop downs and notes.
Date published: 2022-03-03
Rated 2 out of 5 by from Turbotax will not load without changes First time I have had difficulty downloading and installing Turbotax. Had to go to Google to find help from another user. This year's was not fault free from loading issues. Be prepared to use up some of your time to fix the installation issues.
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo tax employees are awesome! Everyone was awesome! It took me three tries to get everything situated but every person I spoke to was kind and patient with me. Gabriel started strong, Muhammad stuck with me in the middle and Suzzette was great to the end! Thank you all!!! See you again next year:)
Date published: 2022-03-03
All TurboTax® Offerings Reviews - Page 5793