TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Terrific Tutbo tax Very easy , very helpful and great all around service.
Date published: 2021-03-26
Rated 5 out of 5 by from Great customer assistance I had Michael help me file from over the phone. He was very kind and informative throughout the process.
Date published: 2021-03-26
Rated 3 out of 5 by from Disappointed I did not have the same experience this year as I did last year. I kept having to restart at the "Information" page each time I would save my form even though I would select "Start where I left off". The fees have also gone up. I also had difficulty importing my retirement annuity info and had to type it in but the form would not let me input a block on my 1040
Date published: 2021-03-26
Rated 4 out of 5 by from Turbo Tax duplicated my 1099-DIV had to ammend I entered my 1099-DIV information manually. Then later I had to enter my 1099-B information which I did by downloading it from my broker. During this download it also downloaded the information I entered manually and so I ended up with duplicate 1099-DIV information which Turbo Tax did not flag before I submitted my return. Turbo Tax needs more checks if some information is entered manually and then downloaded other information that also included the same entries.
Date published: 2021-03-26
Rated 1 out of 5 by from Masters of Nickel and Diming Every single chance they get they charge you more money. They literally charged my $40 for paying them with my refund. I am so tired of TurboTax's nonsense. I will not be using them again.
Date published: 2021-03-26
Rated 3 out of 5 by from Expensive. Having to pay $150 is a bit extra since I chose the free option and I’m already struggling this year. I also never received my filed taxes from 2019
Date published: 2021-03-26
Rated 5 out of 5 by from Used Turbo Tax Used Turbo Tax for yrs. Easy to Use. No problems so far.
Date published: 2021-03-26
Rated 5 out of 5 by from Turbo Tax offers great support I was very happy with using Turbo Tax. Every time I needed support I was given great advice
Date published: 2021-03-26
Rated 5 out of 5 by from The tax specialist who helped me was awesome! Since I had unusual circumstances in 2020 I paid for someone to prepare my taxes for me. He was attentive, kind and made me feel comfortable during the whole process even when I was bummed I owed taxes!!
Date published: 2021-03-26
Rated 5 out of 5 by from Love Turbo Tax Always easy to use, thorough and new info. The one thing I don’t like is it keeps asking you to upgrade!
Date published: 2021-03-26
All TurboTax® Offerings Reviews - Page 5779
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Terrific Tutbo tax Very easy , very helpful and great all around service.
Date published: 2021-03-26
Rated 5 out of 5 by from Great customer assistance I had Michael help me file from over the phone. He was very kind and informative throughout the process.
Date published: 2021-03-26
Rated 3 out of 5 by from Disappointed I did not have the same experience this year as I did last year. I kept having to restart at the "Information" page each time I would save my form even though I would select "Start where I left off". The fees have also gone up. I also had difficulty importing my retirement annuity info and had to type it in but the form would not let me input a block on my 1040
Date published: 2021-03-26
Rated 4 out of 5 by from Turbo Tax duplicated my 1099-DIV had to ammend I entered my 1099-DIV information manually. Then later I had to enter my 1099-B information which I did by downloading it from my broker. During this download it also downloaded the information I entered manually and so I ended up with duplicate 1099-DIV information which Turbo Tax did not flag before I submitted my return. Turbo Tax needs more checks if some information is entered manually and then downloaded other information that also included the same entries.
Date published: 2021-03-26
Rated 1 out of 5 by from Masters of Nickel and Diming Every single chance they get they charge you more money. They literally charged my $40 for paying them with my refund. I am so tired of TurboTax's nonsense. I will not be using them again.
Date published: 2021-03-26
Rated 3 out of 5 by from Expensive. Having to pay $150 is a bit extra since I chose the free option and I’m already struggling this year. I also never received my filed taxes from 2019
Date published: 2021-03-26
Rated 5 out of 5 by from Used Turbo Tax Used Turbo Tax for yrs. Easy to Use. No problems so far.
Date published: 2021-03-26
Rated 5 out of 5 by from Turbo Tax offers great support I was very happy with using Turbo Tax. Every time I needed support I was given great advice
Date published: 2021-03-26
Rated 5 out of 5 by from The tax specialist who helped me was awesome! Since I had unusual circumstances in 2020 I paid for someone to prepare my taxes for me. He was attentive, kind and made me feel comfortable during the whole process even when I was bummed I owed taxes!!
Date published: 2021-03-26
Rated 5 out of 5 by from Love Turbo Tax Always easy to use, thorough and new info. The one thing I don’t like is it keeps asking you to upgrade!
Date published: 2021-03-26
All TurboTax® Offerings Reviews - Page 5779