TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Adequate overall The software is very cumbersome, in that updates take a while, and moving from page to page is slow. The info provided when you have a question is only superficial and provides little detail. All said, however, the product is excellent at taking you through the interview process and ensuring that, if you're paying attention, you don't miss anything. I was a little misled regarding the cost, because it wasn't clear when I ordered the software that the basic didn't include a state, which one would think it would, given that anyone who files a federal return usually files a state return. I ended up paying more because I had to purchase a state package to finish, which overall cost me more than I would have paid for the deluxe.
Date published: 2021-03-18
Rated 4 out of 5 by from TurboTax is slipping some from earlier versions. I found more episodes of sentences open to multiple interpretations. With the help of the excellent staff I was able to speak with, I was able to complete the process.
Date published: 2021-03-18
Rated 5 out of 5 by from GREAT EXPERIENCE WITH TURBO TAX It was an easy way to complete your taxes. It provided as much help as was needed. I would highly rreccomend it.
Date published: 2021-03-18
Rated 4 out of 5 by from IMPORT PROBLEMS Even though I tried 3 times to copy my PDF from my old PC to import into the new one that runs Windows 10, I never could import it and had to enter everything myself. Do not know if this is a problem because I had to move from Windows 7 to Windows 10 or something else. Not a big thing but of a bother none the less.
Date published: 2021-03-18
Rated 4 out of 5 by from Trouble entering foreign DIV income Company info Every thing went well except the app had a problem with entering the foreign companies addresses'
Date published: 2021-03-18
Rated 5 out of 5 by from Quick and easy The live experts were very helpful and helped me get my taxes done right!
Date published: 2021-03-18
Rated 5 out of 5 by from I like Turbo tax! It was like having someone sitting next to me helping me.
Date published: 2021-03-18
Rated 5 out of 5 by from Extremely easy to use I am not an accountant, so the way Turbo-tax guides me all the way is extremely helpfull. My wife and I are both retired, so we don't have a lot of complicated expenses or inccome. I was able to complete my taxes in about an hour and a half. Thanks Turbo-Tax!!!!
Date published: 2021-03-18
Rated 5 out of 5 by from TurboTax is great Very easy to use. Saves time and effort. Considers different tax breaks and gets the maximum refund
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo Tax Comes Through Every Year Easy. Clear instructions and information. Trustworthy. The best.
Date published: 2021-03-18
All TurboTax® Offerings Reviews - Page 5779
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Adequate overall The software is very cumbersome, in that updates take a while, and moving from page to page is slow. The info provided when you have a question is only superficial and provides little detail. All said, however, the product is excellent at taking you through the interview process and ensuring that, if you're paying attention, you don't miss anything. I was a little misled regarding the cost, because it wasn't clear when I ordered the software that the basic didn't include a state, which one would think it would, given that anyone who files a federal return usually files a state return. I ended up paying more because I had to purchase a state package to finish, which overall cost me more than I would have paid for the deluxe.
Date published: 2021-03-18
Rated 4 out of 5 by from TurboTax is slipping some from earlier versions. I found more episodes of sentences open to multiple interpretations. With the help of the excellent staff I was able to speak with, I was able to complete the process.
Date published: 2021-03-18
Rated 5 out of 5 by from GREAT EXPERIENCE WITH TURBO TAX It was an easy way to complete your taxes. It provided as much help as was needed. I would highly rreccomend it.
Date published: 2021-03-18
Rated 4 out of 5 by from IMPORT PROBLEMS Even though I tried 3 times to copy my PDF from my old PC to import into the new one that runs Windows 10, I never could import it and had to enter everything myself. Do not know if this is a problem because I had to move from Windows 7 to Windows 10 or something else. Not a big thing but of a bother none the less.
Date published: 2021-03-18
Rated 4 out of 5 by from Trouble entering foreign DIV income Company info Every thing went well except the app had a problem with entering the foreign companies addresses'
Date published: 2021-03-18
Rated 5 out of 5 by from Quick and easy The live experts were very helpful and helped me get my taxes done right!
Date published: 2021-03-18
Rated 5 out of 5 by from I like Turbo tax! It was like having someone sitting next to me helping me.
Date published: 2021-03-18
Rated 5 out of 5 by from Extremely easy to use I am not an accountant, so the way Turbo-tax guides me all the way is extremely helpfull. My wife and I are both retired, so we don't have a lot of complicated expenses or inccome. I was able to complete my taxes in about an hour and a half. Thanks Turbo-Tax!!!!
Date published: 2021-03-18
Rated 5 out of 5 by from TurboTax is great Very easy to use. Saves time and effort. Considers different tax breaks and gets the maximum refund
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo Tax Comes Through Every Year Easy. Clear instructions and information. Trustworthy. The best.
Date published: 2021-03-18
All TurboTax® Offerings Reviews - Page 5779