TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from very good experance it was easy to understand had no problems with the steps as instructed
Date published: 2021-02-28
Rated 5 out of 5 by from First time using this First time I used this software to file taxes. It was quick and easy, just entered all my information and less than 2 hours I was finished. I recommend this software.
Date published: 2021-02-28
Rated 5 out of 5 by from Aweome It’s great..........................................
Date published: 2021-02-28
Rated 2 out of 5 by from Texed hit the wrong button and ended up spending 120 out of 400 refund did want max but I got it
Date published: 2021-02-28
Rated 1 out of 5 by from free is not free !! free is 80$ free is not free !! free is 80$ will not use next year
Date published: 2021-02-28
Rated 2 out of 5 by from THIS IS DIFFICULT THE PHONE NUMBER YOU PRINTED ON THE FINAL PAGE IS WRONG. MATCHES NO NUMBER WE HAVE. WHY WOULD YOU HAVE A COMPLETELY BOGUS TELEPHONE NUMBER ON THERE?
Date published: 2021-02-28
Rated 5 out of 5 by from Very helpful and easy to use TurboTax makes a very intimidating process so easy. They guide you through every step, ask for what you need in an everyday, easy-to-understand wording. If it's still confusing/you're not familiar with what they're asking about, they provide explanations (that thankfully don't open a new page when you click for it). I love that they can auto-fill certain tax forms -- but even if you can't, manual entry is straight forward. It really is a huge relief every single time I file using this website. I cannot speak for others as I have not used anything but this website.
Date published: 2021-02-28
Rated 5 out of 5 by from easy this was the easiest tax preparation ever moving out of state
Date published: 2021-02-28
Rated 5 out of 5 by from Terrific product! Able to complete on my own with the tutorials provided.
Date published: 2021-02-28
Rated 2 out of 5 by from Errors Held My Wallet Hostage I ran into a random error while filing my tax returns that I could not fix on my own. It involved forms I did not directly generate, and because I had paid without being warned about errors, I couldn’t clear the return nor start over. If errors occur, I should be able to get a refund or halt payments until they are fixed. I called TurboTax about fixing the issue and waited in the queue, then I was sent to voicemail. Simply unacceptable. I will not be filing with TurboTax again. The only redeeming quality is that the return I got with TT was higher than H&R.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 574
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from very good experance it was easy to understand had no problems with the steps as instructed
Date published: 2021-02-28
Rated 5 out of 5 by from First time using this First time I used this software to file taxes. It was quick and easy, just entered all my information and less than 2 hours I was finished. I recommend this software.
Date published: 2021-02-28
Rated 5 out of 5 by from Aweome It’s great..........................................
Date published: 2021-02-28
Rated 2 out of 5 by from Texed hit the wrong button and ended up spending 120 out of 400 refund did want max but I got it
Date published: 2021-02-28
Rated 1 out of 5 by from free is not free !! free is 80$ free is not free !! free is 80$ will not use next year
Date published: 2021-02-28
Rated 2 out of 5 by from THIS IS DIFFICULT THE PHONE NUMBER YOU PRINTED ON THE FINAL PAGE IS WRONG. MATCHES NO NUMBER WE HAVE. WHY WOULD YOU HAVE A COMPLETELY BOGUS TELEPHONE NUMBER ON THERE?
Date published: 2021-02-28
Rated 5 out of 5 by from Very helpful and easy to use TurboTax makes a very intimidating process so easy. They guide you through every step, ask for what you need in an everyday, easy-to-understand wording. If it's still confusing/you're not familiar with what they're asking about, they provide explanations (that thankfully don't open a new page when you click for it). I love that they can auto-fill certain tax forms -- but even if you can't, manual entry is straight forward. It really is a huge relief every single time I file using this website. I cannot speak for others as I have not used anything but this website.
Date published: 2021-02-28
Rated 5 out of 5 by from easy this was the easiest tax preparation ever moving out of state
Date published: 2021-02-28
Rated 5 out of 5 by from Terrific product! Able to complete on my own with the tutorials provided.
Date published: 2021-02-28
Rated 2 out of 5 by from Errors Held My Wallet Hostage I ran into a random error while filing my tax returns that I could not fix on my own. It involved forms I did not directly generate, and because I had paid without being warned about errors, I couldn’t clear the return nor start over. If errors occur, I should be able to get a refund or halt payments until they are fixed. I called TurboTax about fixing the issue and waited in the queue, then I was sent to voicemail. Simply unacceptable. I will not be filing with TurboTax again. The only redeeming quality is that the return I got with TT was higher than H&R.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 574