TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 4 out of 5 by from Thanks little confusing comarative to last year but I got this far so NICE!
Date published: 2022-03-04
Rated 5 out of 5 by from TurboTax is awesome I've never had a problem with turbo tax they have always been helpful
Date published: 2022-03-04
Rated 5 out of 5 by from TurboTax Live was a No Brainer We knew we had a complicated tax year last year with the changing of jobs, moving from the military, selling 2 homes and buying 1, so it was a no brainer for us to hire TurboTax Live. Lane did a great job and we trust the outcome.
Date published: 2022-03-04
Rated 5 out of 5 by from Great Very easy and not stressful . Going to accountants put the fear of god In you
Date published: 2022-03-04
Rated 4 out of 5 by from Problem selecting Standard vs. Itemized return 1) Tried the 'free' online return provided by Fidelity and found it was NOT free. Also, the questions were not as complete and intuitive as a proper 'bought' copy. Do not recommend the online version. 2) After entering all deductions, it was clear that itemized exceeded standard. The program actually stated that it was, BUT it would only apply the standard deduction. After spending several hours trying to make it accept itemized, gave up and finished it. I've used Turbo Tax for more than 10 years but will review other products next year.
Date published: 2022-03-04
Rated 4 out of 5 by from TurboTax worked well. Moderately easy to use. Some difficulty encountered in going back to previous steps. Also, timed out when getting ready to file.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax simple and helpful Turbo Tax guides you all the way to the end. If you have a question on what something means, there is a help tab on each page to help you understand the page is asking.
Date published: 2022-03-04
Rated 4 out of 5 by from Happy with Turbo Tax Like anything - the first time you use it requires the most effort - entering W2 info, bank info, investments, etc. But the nice part about this is that future years are pre-populated which is a great time saver. Great prompts and reviews to ensure you are not missing anything - improves my confidence in doing my own taxes.
Date published: 2022-03-04
Rated 3 out of 5 by from Ads wanting you to upgrade every step I used the military free file. Up until this year, they offered a free filing for low-income families, which I find upsetting that they stopped doing that this year. Since I was able to use a free system due to being military, there were advertisements wanting me to upgrade it seemed like every step. That was incredibly annoying. In addition, there were quite a few questions that seemed tricky. There were forms that I had that they never asked for. I would find it helpful if you could select what forms you've received and at the end, they make sure you've entered them.
Date published: 2022-03-04
Rated 2 out of 5 by from Turbo Tax has made a big mistake. First: You live help, in my case, Saba, was extremely helpful in finding quarterly Taxes Paid for me in the "My Info" section. However, your software, your AI, should have discovered that my Estimated quarterly tax payments hadn't been accounted for. I was ready to pay the IRS $19k when I only owed $3k. The only way I discovered it was when I checked the IRS forms (1st Page) I have been with Turbo tax from its start. We always had an IRS Forms view. You have taken that away. Once agian I am very Thankful that your live assistant Saba was able to direct me in fixing the problem with your software. Did you take away the IRS forms view, because you were afraid that a small segment of people would not pay you at the end? I would not mind paying in advance but put the actual IRS forms in the Process so the taxpayer can find his errors. Your AI is not smart enough to find many mistakes. I will be searching for a a better software program, or a real Person-Tax advisor. A little sad to leave after all of these years.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5662
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Thanks little confusing comarative to last year but I got this far so NICE!
Date published: 2022-03-04
Rated 5 out of 5 by from TurboTax is awesome I've never had a problem with turbo tax they have always been helpful
Date published: 2022-03-04
Rated 5 out of 5 by from TurboTax Live was a No Brainer We knew we had a complicated tax year last year with the changing of jobs, moving from the military, selling 2 homes and buying 1, so it was a no brainer for us to hire TurboTax Live. Lane did a great job and we trust the outcome.
Date published: 2022-03-04
Rated 5 out of 5 by from Great Very easy and not stressful . Going to accountants put the fear of god In you
Date published: 2022-03-04
Rated 4 out of 5 by from Problem selecting Standard vs. Itemized return 1) Tried the 'free' online return provided by Fidelity and found it was NOT free. Also, the questions were not as complete and intuitive as a proper 'bought' copy. Do not recommend the online version. 2) After entering all deductions, it was clear that itemized exceeded standard. The program actually stated that it was, BUT it would only apply the standard deduction. After spending several hours trying to make it accept itemized, gave up and finished it. I've used Turbo Tax for more than 10 years but will review other products next year.
Date published: 2022-03-04
Rated 4 out of 5 by from TurboTax worked well. Moderately easy to use. Some difficulty encountered in going back to previous steps. Also, timed out when getting ready to file.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax simple and helpful Turbo Tax guides you all the way to the end. If you have a question on what something means, there is a help tab on each page to help you understand the page is asking.
Date published: 2022-03-04
Rated 4 out of 5 by from Happy with Turbo Tax Like anything - the first time you use it requires the most effort - entering W2 info, bank info, investments, etc. But the nice part about this is that future years are pre-populated which is a great time saver. Great prompts and reviews to ensure you are not missing anything - improves my confidence in doing my own taxes.
Date published: 2022-03-04
Rated 3 out of 5 by from Ads wanting you to upgrade every step I used the military free file. Up until this year, they offered a free filing for low-income families, which I find upsetting that they stopped doing that this year. Since I was able to use a free system due to being military, there were advertisements wanting me to upgrade it seemed like every step. That was incredibly annoying. In addition, there were quite a few questions that seemed tricky. There were forms that I had that they never asked for. I would find it helpful if you could select what forms you've received and at the end, they make sure you've entered them.
Date published: 2022-03-04
Rated 2 out of 5 by from Turbo Tax has made a big mistake. First: You live help, in my case, Saba, was extremely helpful in finding quarterly Taxes Paid for me in the "My Info" section. However, your software, your AI, should have discovered that my Estimated quarterly tax payments hadn't been accounted for. I was ready to pay the IRS $19k when I only owed $3k. The only way I discovered it was when I checked the IRS forms (1st Page) I have been with Turbo tax from its start. We always had an IRS Forms view. You have taken that away. Once agian I am very Thankful that your live assistant Saba was able to direct me in fixing the problem with your software. Did you take away the IRS forms view, because you were afraid that a small segment of people would not pay you at the end? I would not mind paying in advance but put the actual IRS forms in the Process so the taxpayer can find his errors. Your AI is not smart enough to find many mistakes. I will be searching for a a better software program, or a real Person-Tax advisor. A little sad to leave after all of these years.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5662