TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is awesome SIYUM IS ONE AGENT THAT I RAN INTO THAT DEFINITELY REPRESENTED YOUR COMPANY HE'S EXACTLY WHAT CUSTOMER SERVICE IS SIYUM TALK ME THROUGH EVERYTHING AND HELP ME WITH EACH AND EVERY PROBLEM THAT I HAD ANSWER ALL MY QUESTIONS HE DEFINITELY ROCK
Date published: 2022-03-05
Rated 2 out of 5 by from Each year, a little less good, more confusion There was more effort to force us of the interview mode rather than forms. Getting the forms option not greyed out took some effort. The is a $25 fee listed in the last summary box for "Maximum Refund Guarantee" that appears to not be an option. Despite the listing, the fee wasn't charged. I hope is doesn't show as as a $25 less refund than listed.
Date published: 2022-03-05
Rated 5 out of 5 by from Try Turbo Tax! This program walks you through the steps. After years of paying to have my taxes done and each year, the price going up and up, I decided to try this program. I've used it over the past 10 years and have had no issues.
Date published: 2022-03-05
Rated 3 out of 5 by from expensiveee The fees are hidden and embedded through filing here. 150+ to file my taxes?! ridiculous.
Date published: 2022-03-05
Rated 1 out of 5 by from Too much I shouldn't hqve to pay to file my taxes im a full time student
Date published: 2022-03-05
Rated 2 out of 5 by from Turbo tax for 2021 is terrible Poorest version of turbo tax that I have ever used. I have used Turbo tax for years for my family. This year I found that turbo tax failed to transfer data from previous year ( file too big for a wage earner return) requiring me to enter data you should have been able to transfer. Your software is no longer intuitive asking repeating questions for the same data. Your request for responses are not consistent. One question lets you press a button for yes or no but others request that you click a radio button for yes or no then press continue. Is there no consistency or standards between those various employees who work the software? Poorest quality I have ever experienced with your firm
Date published: 2022-03-05
Rated 5 out of 5 by from Easy for those of us who don't know tax codes Have used it for a number of years and find it easy to use.
Date published: 2022-03-05
Rated 4 out of 5 by from Getting Pricey. The service is good, but every year it seems to get more and more expensive.
Date published: 2022-03-05
Rated 1 out of 5 by from Completely horrible Turbotax I have used TurboTax for a several years now. Last year was amazing but this year was so bad I may never come back not refer anyone. First the new preparers were slow to call or answer any of my questions. My first tax expert didn't seem to want to ask me anything but wanted things that showed on my stuff last year (hey things chance so cover all basis). Also the amount was less than expected and I feel like I'm losing money. Lastly, she had personal issues that she had to leave my service and the process to replace her was horrible. However the next person Michelle was great. I was late than I wanted to finish because of all these issues and receiver less than expecting.
Date published: 2022-03-05
Rated 4 out of 5 by from almost Awesome This time when I installed download it didn't ask for Turbo Tax key. I copied it to Notepad before starting installation and I think It messed up it's setup. It worked fine though. Printing the taxes.pdf to different location other than Program Files folder is still a problem as I like to save it to a different folder. Let's see how you take care of this issue because I do want the program to install in Windows folder.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5654
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is awesome SIYUM IS ONE AGENT THAT I RAN INTO THAT DEFINITELY REPRESENTED YOUR COMPANY HE'S EXACTLY WHAT CUSTOMER SERVICE IS SIYUM TALK ME THROUGH EVERYTHING AND HELP ME WITH EACH AND EVERY PROBLEM THAT I HAD ANSWER ALL MY QUESTIONS HE DEFINITELY ROCK
Date published: 2022-03-05
Rated 2 out of 5 by from Each year, a little less good, more confusion There was more effort to force us of the interview mode rather than forms. Getting the forms option not greyed out took some effort. The is a $25 fee listed in the last summary box for "Maximum Refund Guarantee" that appears to not be an option. Despite the listing, the fee wasn't charged. I hope is doesn't show as as a $25 less refund than listed.
Date published: 2022-03-05
Rated 5 out of 5 by from Try Turbo Tax! This program walks you through the steps. After years of paying to have my taxes done and each year, the price going up and up, I decided to try this program. I've used it over the past 10 years and have had no issues.
Date published: 2022-03-05
Rated 3 out of 5 by from expensiveee The fees are hidden and embedded through filing here. 150+ to file my taxes?! ridiculous.
Date published: 2022-03-05
Rated 1 out of 5 by from Too much I shouldn't hqve to pay to file my taxes im a full time student
Date published: 2022-03-05
Rated 2 out of 5 by from Turbo tax for 2021 is terrible Poorest version of turbo tax that I have ever used. I have used Turbo tax for years for my family. This year I found that turbo tax failed to transfer data from previous year ( file too big for a wage earner return) requiring me to enter data you should have been able to transfer. Your software is no longer intuitive asking repeating questions for the same data. Your request for responses are not consistent. One question lets you press a button for yes or no but others request that you click a radio button for yes or no then press continue. Is there no consistency or standards between those various employees who work the software? Poorest quality I have ever experienced with your firm
Date published: 2022-03-05
Rated 5 out of 5 by from Easy for those of us who don't know tax codes Have used it for a number of years and find it easy to use.
Date published: 2022-03-05
Rated 4 out of 5 by from Getting Pricey. The service is good, but every year it seems to get more and more expensive.
Date published: 2022-03-05
Rated 1 out of 5 by from Completely horrible Turbotax I have used TurboTax for a several years now. Last year was amazing but this year was so bad I may never come back not refer anyone. First the new preparers were slow to call or answer any of my questions. My first tax expert didn't seem to want to ask me anything but wanted things that showed on my stuff last year (hey things chance so cover all basis). Also the amount was less than expected and I feel like I'm losing money. Lastly, she had personal issues that she had to leave my service and the process to replace her was horrible. However the next person Michelle was great. I was late than I wanted to finish because of all these issues and receiver less than expecting.
Date published: 2022-03-05
Rated 4 out of 5 by from almost Awesome This time when I installed download it didn't ask for Turbo Tax key. I copied it to Notepad before starting installation and I think It messed up it's setup. It worked fine though. Printing the taxes.pdf to different location other than Program Files folder is still a problem as I like to save it to a different folder. Let's see how you take care of this issue because I do want the program to install in Windows folder.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5654