TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72148 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from WORST EXPERIENCE IN YEARS Got stuck and support was absolutely useless. If I hadn't been using this system for years I would have moved on after hours and hours wasted to fix a simple entry.
Date published: 2021-03-22
Rated 4 out of 5 by from TurboTax could be better TurboTax is great overall. There are often times when an issue is brought up during the filing process where "review required" is noted but no additional information is provided by Turbotax to further assist. There is only so much information provided on my tax forms. I don't understand how many times I need to enter the same information over and over again before Tubotax considers it acceptable to move on with the next step. There needs to be more communication/clarification from Turbotax without trying to push additional fees. It's almost as though no additional info is provided in order to encourage people to pay for the next "level" of services. This needs to be stopped. Please be more specific in your instructions if the information entered into the form is not appropriate or sufficient.
Date published: 2021-03-22
Rated 4 out of 5 by from I use it every year was but on hold and missed the helper when she came on line.
Date published: 2021-03-22
Rated 3 out of 5 by from Very frustrating year to file. We have 'easy' taxes. Same jobs, same kids, same home. Somehow this year we had to wait even longer for WI state to load to actually file. I had to contact TurboTax at least 4 separate times, and not until the 4th contact could anyone give me when the WI portion might be ready to file.
Date published: 2021-03-22
Rated 5 out of 5 by from Turbo Tax was amazing! Turbo Tax is easy to navigate and is always simple to complete my taxes.
Date published: 2021-03-22
Rated 4 out of 5 by from Turbo Tax Free is simple Turbo Tax Free is simple and easy to use. Recommended
Date published: 2021-03-22
Rated 5 out of 5 by from awesome turbo tax was easy to use, and very quick. I will use them every year.
Date published: 2021-03-22
Rated 5 out of 5 by from Turbo tax for Business was awesome It was very easy to process my taxes using Turbo tax for business
Date published: 2021-03-22
Rated 2 out of 5 by from I do not enjoy the forced upgrade I was told I had to upgrade due to HSA, but there was no change in my refund and I was charged over $100. That I could not disagree to parts I did not wish to pay. This is the last time I use Turbo tax
Date published: 2021-03-22
Rated 4 out of 5 by from Used for many years Help is always available, and have always gone above and beyond
Date published: 2021-03-22
All TurboTax® Offerings Reviews - Page 5653
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from WORST EXPERIENCE IN YEARS Got stuck and support was absolutely useless. If I hadn't been using this system for years I would have moved on after hours and hours wasted to fix a simple entry.
Date published: 2021-03-22
Rated 4 out of 5 by from TurboTax could be better TurboTax is great overall. There are often times when an issue is brought up during the filing process where "review required" is noted but no additional information is provided by Turbotax to further assist. There is only so much information provided on my tax forms. I don't understand how many times I need to enter the same information over and over again before Tubotax considers it acceptable to move on with the next step. There needs to be more communication/clarification from Turbotax without trying to push additional fees. It's almost as though no additional info is provided in order to encourage people to pay for the next "level" of services. This needs to be stopped. Please be more specific in your instructions if the information entered into the form is not appropriate or sufficient.
Date published: 2021-03-22
Rated 4 out of 5 by from I use it every year was but on hold and missed the helper when she came on line.
Date published: 2021-03-22
Rated 3 out of 5 by from Very frustrating year to file. We have 'easy' taxes. Same jobs, same kids, same home. Somehow this year we had to wait even longer for WI state to load to actually file. I had to contact TurboTax at least 4 separate times, and not until the 4th contact could anyone give me when the WI portion might be ready to file.
Date published: 2021-03-22
Rated 5 out of 5 by from Turbo Tax was amazing! Turbo Tax is easy to navigate and is always simple to complete my taxes.
Date published: 2021-03-22
Rated 4 out of 5 by from Turbo Tax Free is simple Turbo Tax Free is simple and easy to use. Recommended
Date published: 2021-03-22
Rated 5 out of 5 by from awesome turbo tax was easy to use, and very quick. I will use them every year.
Date published: 2021-03-22
Rated 5 out of 5 by from Turbo tax for Business was awesome It was very easy to process my taxes using Turbo tax for business
Date published: 2021-03-22
Rated 2 out of 5 by from I do not enjoy the forced upgrade I was told I had to upgrade due to HSA, but there was no change in my refund and I was charged over $100. That I could not disagree to parts I did not wish to pay. This is the last time I use Turbo tax
Date published: 2021-03-22
Rated 4 out of 5 by from Used for many years Help is always available, and have always gone above and beyond
Date published: 2021-03-22
All TurboTax® Offerings Reviews - Page 5653