TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Getting more complicated every year I downloaded the 2020 program and began setting up my return in December. I accessed the program again in late January and was asked to enter my "Product License Number," something I hadn't been asked for since the download and something I did not know I needed to save for later. Was unable to access TT any longer, and a phone number for tech support was almost impossible to locate, and when eventually found, was useless. I had to buy and download a new copy to TT and start over. The 2020 forms are far more confusing than the previous 20 or so years that I've been using TT. But I'll continue to use it because I'm at least familiar with the format.
Date published: 2021-03-19
Rated 5 out of 5 by from Great app Frances was absolutely patient and amazing!!!!! Thank you!!!
Date published: 2021-03-19
Rated 5 out of 5 by from GREAT TOOL The live option with screen mirroring was very helpful!
Date published: 2021-03-19
Rated 4 out of 5 by from Turbo tax is easy to use! I've used it for 6yrs. It's Okay. Easy to follow..Really no issues
Date published: 2021-03-19
Rated 5 out of 5 by from TurboTax is amazing! This helped me file my taxes with less stress! Thankful to of been walked through step by step.
Date published: 2021-03-19
Rated 5 out of 5 by from Like a Best Friend Helping with Taxes I'm still very shaky about doing my taxes. I think everyone is. Which made TurboTax such a gift. It is all I have ever used! They take it step by step with me, walk me through every question, and before I know it - it's done! They take the fear of doing my taxes every year, every time.
Date published: 2021-03-19
Rated 4 out of 5 by from Turbo Tax was easy to use Product was easy to use but keeps getting more expensive every year!
Date published: 2021-03-19
Rated 5 out of 5 by from Excellent Customer Support I was helped by two exceptional individuals who answered all my questions. They would not disconnect until they were positive I was all set. This was great customer support.
Date published: 2021-03-19
Rated 5 out of 5 by from Super easy and super fast TurboTax made it easier and easier as each year goes by. Thank you to all the people who make this possible.
Date published: 2021-03-19
Rated 1 out of 5 by from Customer support is beyond terrible Laurice was really helpful in determining why my Utah form could not be validated. We figured out the issue. I found that people in Utah have been having this issue for at least two years on the intuit forums and it is still an issue. Before the issue was solved he transferred me to get more help. I was asked if I wanted to upgrade by the phone system. I said no and was kicked off the call immediately after 45 minutes of getting help even though they could see the bug in the software. I tried to use my case number to call back and the phone system just said look at our forums and it was impossible to get real help even though there is clearly a bug. After getting off the phone I went to the intuit forums and found the workaround that every single Utah user will have to do.
Date published: 2021-03-19
All TurboTax® Offerings Reviews - Page 5650
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Getting more complicated every year I downloaded the 2020 program and began setting up my return in December. I accessed the program again in late January and was asked to enter my "Product License Number," something I hadn't been asked for since the download and something I did not know I needed to save for later. Was unable to access TT any longer, and a phone number for tech support was almost impossible to locate, and when eventually found, was useless. I had to buy and download a new copy to TT and start over. The 2020 forms are far more confusing than the previous 20 or so years that I've been using TT. But I'll continue to use it because I'm at least familiar with the format.
Date published: 2021-03-19
Rated 5 out of 5 by from Great app Frances was absolutely patient and amazing!!!!! Thank you!!!
Date published: 2021-03-19
Rated 5 out of 5 by from GREAT TOOL The live option with screen mirroring was very helpful!
Date published: 2021-03-19
Rated 4 out of 5 by from Turbo tax is easy to use! I've used it for 6yrs. It's Okay. Easy to follow..Really no issues
Date published: 2021-03-19
Rated 5 out of 5 by from TurboTax is amazing! This helped me file my taxes with less stress! Thankful to of been walked through step by step.
Date published: 2021-03-19
Rated 5 out of 5 by from Like a Best Friend Helping with Taxes I'm still very shaky about doing my taxes. I think everyone is. Which made TurboTax such a gift. It is all I have ever used! They take it step by step with me, walk me through every question, and before I know it - it's done! They take the fear of doing my taxes every year, every time.
Date published: 2021-03-19
Rated 4 out of 5 by from Turbo Tax was easy to use Product was easy to use but keeps getting more expensive every year!
Date published: 2021-03-19
Rated 5 out of 5 by from Excellent Customer Support I was helped by two exceptional individuals who answered all my questions. They would not disconnect until they were positive I was all set. This was great customer support.
Date published: 2021-03-19
Rated 5 out of 5 by from Super easy and super fast TurboTax made it easier and easier as each year goes by. Thank you to all the people who make this possible.
Date published: 2021-03-19
Rated 1 out of 5 by from Customer support is beyond terrible Laurice was really helpful in determining why my Utah form could not be validated. We figured out the issue. I found that people in Utah have been having this issue for at least two years on the intuit forums and it is still an issue. Before the issue was solved he transferred me to get more help. I was asked if I wanted to upgrade by the phone system. I said no and was kicked off the call immediately after 45 minutes of getting help even though they could see the bug in the software. I tried to use my case number to call back and the phone system just said look at our forums and it was impossible to get real help even though there is clearly a bug. After getting off the phone I went to the intuit forums and found the workaround that every single Utah user will have to do.
Date published: 2021-03-19
All TurboTax® Offerings Reviews - Page 5650