TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Trouble Printing There are cases where forms are not formatted to print and require effort to make it happen.
Date published: 2022-10-13
Rated 5 out of 5 by from I recommend TurboTax!! My tax preparer was very knowledgeable. I enjoyed speaking with her. And my taxes were completed quickly. Will definitely use TurboTax again.
Date published: 2022-10-13
Rated 3 out of 5 by from TT problems TT H&B 2021 - needs review prior to marketing. On some of the steps ( 1099A) does not allow more than 1 associated business. The instructions on some of the "Learn More" articles are not detailed enough and sometimes conflicting/confusing with the step instructions. Some of the wording instructions are either as double negatives or totally wrong. eg on the nonresidency section, instruction are to put in the number of months only if not a full year but next step does has the number of months of residency blank if you do not put in 12 months anyway. Other examples are there but I don't remember them all. I had talked with the CS person when I called for the first problem above so hopefully she passed this along.
Date published: 2022-10-13
Rated 5 out of 5 by from TurboTax is Awesome Robert really helped me and alleviated the stress of my filing.
Date published: 2022-10-13
Rated 2 out of 5 by from It's ok, but lots of issues Difficult to navigate, not intuitive in some areas. Puts forms in return you didn't ask for. One and done on audit accessment of your return. If you run it once and then make changes to your return it won't run again. You would think that would be possible to do after spending almost $300 on the service. And, yes, it's highly overpriced for what you receive.
Date published: 2022-10-13
Rated 3 out of 5 by from Turbo Tax is not that user friendly Printed Tax Returns and they were garbled, not legible
Date published: 2022-10-13
Rated 4 out of 5 by from Turbo tax simple It has easy instructions to follow. That's what I like about it.
Date published: 2022-10-13
Rated 5 out of 5 by from Turbotax Primier Review As always I was very satisfied with my Turbotax Premier 2021 tax software. I had to go to live talk for help on one item and my question was answered promptly and accurately.
Date published: 2022-10-13
Rated 5 out of 5 by from Great Customer Service Kyesha was amazing and very patient. From waiting on me patiently to read the entire tax form to noticing the errors made by myself on other deductions I should have been getting. AAA+++ customer service.
Date published: 2022-10-13
Rated 3 out of 5 by from Relatively Painless TurboTax is an expensive product, but needs some improvements. Automatic adding of new forms should be included. Want to see carryovers automatically imported from year before.
Date published: 2022-10-13
All TurboTax® Offerings Reviews - Page 5534
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Trouble Printing There are cases where forms are not formatted to print and require effort to make it happen.
Date published: 2022-10-13
Rated 5 out of 5 by from I recommend TurboTax!! My tax preparer was very knowledgeable. I enjoyed speaking with her. And my taxes were completed quickly. Will definitely use TurboTax again.
Date published: 2022-10-13
Rated 3 out of 5 by from TT problems TT H&B 2021 - needs review prior to marketing. On some of the steps ( 1099A) does not allow more than 1 associated business. The instructions on some of the "Learn More" articles are not detailed enough and sometimes conflicting/confusing with the step instructions. Some of the wording instructions are either as double negatives or totally wrong. eg on the nonresidency section, instruction are to put in the number of months only if not a full year but next step does has the number of months of residency blank if you do not put in 12 months anyway. Other examples are there but I don't remember them all. I had talked with the CS person when I called for the first problem above so hopefully she passed this along.
Date published: 2022-10-13
Rated 5 out of 5 by from TurboTax is Awesome Robert really helped me and alleviated the stress of my filing.
Date published: 2022-10-13
Rated 2 out of 5 by from It's ok, but lots of issues Difficult to navigate, not intuitive in some areas. Puts forms in return you didn't ask for. One and done on audit accessment of your return. If you run it once and then make changes to your return it won't run again. You would think that would be possible to do after spending almost $300 on the service. And, yes, it's highly overpriced for what you receive.
Date published: 2022-10-13
Rated 3 out of 5 by from Turbo Tax is not that user friendly Printed Tax Returns and they were garbled, not legible
Date published: 2022-10-13
Rated 4 out of 5 by from Turbo tax simple It has easy instructions to follow. That's what I like about it.
Date published: 2022-10-13
Rated 5 out of 5 by from Turbotax Primier Review As always I was very satisfied with my Turbotax Premier 2021 tax software. I had to go to live talk for help on one item and my question was answered promptly and accurately.
Date published: 2022-10-13
Rated 5 out of 5 by from Great Customer Service Kyesha was amazing and very patient. From waiting on me patiently to read the entire tax form to noticing the errors made by myself on other deductions I should have been getting. AAA+++ customer service.
Date published: 2022-10-13
Rated 3 out of 5 by from Relatively Painless TurboTax is an expensive product, but needs some improvements. Automatic adding of new forms should be included. Want to see carryovers automatically imported from year before.
Date published: 2022-10-13
All TurboTax® Offerings Reviews - Page 5534