TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72136 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Harder to get used to I had to call twice be cause I had download errors that even your very helpful person coud not understand. Finally the second very nice person help me to start over and not download my information. It was fine when I typed the info in myself. since it took 4 hours to dtart on my return the nice person gave me a discount.
Date published: 2021-03-23
Rated 5 out of 5 by from easy experience It was an easy experience going through the turbo tax platform.
Date published: 2021-03-23
Rated 5 out of 5 by from Super Easy! I have used turbotax for several years. It is easy and quick and I feel confident in the results!
Date published: 2021-03-23
Rated 4 out of 5 by from Good to Go Easy process, would have given it a 5 start review, but the fees seem like too much considering its all digital, I did not use CPA or any help service. Pretty much paid to self service. $155 at the end of it all and our taxes are nothing special. Standard deduction, its just turbo tax fees and such that creep up along the way. No IRS fees. I started out thinking it was a flat rate of $60. But again the process of it was easy, so that's a plus.
Date published: 2021-03-23
Rated 2 out of 5 by from Much harder to use than prior years Not happy. Service upgraded to extremely difficult to use.
Date published: 2021-03-23
Rated 5 out of 5 by from TurboTax for Dummies Easy to follow instructions. Walks you through the process and even offers words of encouragement here and there. Nice! Will come back again next year. Thank you.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is easy At first i struggled until I clicked on the question marks next to questions and it explained everything to me. Got my taxes done in less that 2 hours
Date published: 2021-03-23
Rated 5 out of 5 by from TURBOTAX IS SUCH A BLESSING With so much going in in 2020 and we are not done yet what a wonderful place to go to that reminds us of a normal time if only for a moment. God Bless and Thank U
Date published: 2021-03-23
Rated 2 out of 5 by from turbo Turbo tax is not easy. Spent 7 1/2 hrs. doing this. not a
Date published: 2021-03-23
Rated 5 out of 5 by from Super easy We've used turbo tax for 6 years now and never had a problem.
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 5530
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Harder to get used to I had to call twice be cause I had download errors that even your very helpful person coud not understand. Finally the second very nice person help me to start over and not download my information. It was fine when I typed the info in myself. since it took 4 hours to dtart on my return the nice person gave me a discount.
Date published: 2021-03-23
Rated 5 out of 5 by from easy experience It was an easy experience going through the turbo tax platform.
Date published: 2021-03-23
Rated 5 out of 5 by from Super Easy! I have used turbotax for several years. It is easy and quick and I feel confident in the results!
Date published: 2021-03-23
Rated 4 out of 5 by from Good to Go Easy process, would have given it a 5 start review, but the fees seem like too much considering its all digital, I did not use CPA or any help service. Pretty much paid to self service. $155 at the end of it all and our taxes are nothing special. Standard deduction, its just turbo tax fees and such that creep up along the way. No IRS fees. I started out thinking it was a flat rate of $60. But again the process of it was easy, so that's a plus.
Date published: 2021-03-23
Rated 2 out of 5 by from Much harder to use than prior years Not happy. Service upgraded to extremely difficult to use.
Date published: 2021-03-23
Rated 5 out of 5 by from TurboTax for Dummies Easy to follow instructions. Walks you through the process and even offers words of encouragement here and there. Nice! Will come back again next year. Thank you.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is easy At first i struggled until I clicked on the question marks next to questions and it explained everything to me. Got my taxes done in less that 2 hours
Date published: 2021-03-23
Rated 5 out of 5 by from TURBOTAX IS SUCH A BLESSING With so much going in in 2020 and we are not done yet what a wonderful place to go to that reminds us of a normal time if only for a moment. God Bless and Thank U
Date published: 2021-03-23
Rated 2 out of 5 by from turbo Turbo tax is not easy. Spent 7 1/2 hrs. doing this. not a
Date published: 2021-03-23
Rated 5 out of 5 by from Super easy We've used turbo tax for 6 years now and never had a problem.
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 5530