TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from An Excellent Product with a few Annoying flaws Great product that guides you through every step possible on Federal and State Returns. Annoying issues are mainly 2: entries for numbers sometimes require clicking in the entry box (rather than by default) and any time you need to back step through an entry process it "forgets" SOME of your prior entries. Just stay on your toes. Fortunately the final return check will find these incomplete fields.
Date published: 2022-10-09
Rated 3 out of 5 by from Let me efile later You shouldn't increase how much money you take based on returns. Let me efile. Thanks.
Date published: 2022-10-09
Rated 3 out of 5 by from Should have live tax help should have live tax help all the way to end of filing extension day. I didn't see a place to enter my 20% off promo code and I really needed to use it. couldn't go back to page and recheck either. Live help guy during business hours was great tho.
Date published: 2022-10-09
Rated 3 out of 5 by from Trying to contact Turbotax is hard I tried to buy Audit Defense while I was finishing my return and every time i tried (10 x's) the program shut down. The same thing happened with paying the state filing fee. I had to buy both by phone and each took me over three hours on the phone because of poor customer service.
Date published: 2022-10-09
Rated 5 out of 5 by from Made taxes easy Once I gathered the information, TurboTax made filing easy.
Date published: 2022-10-09
Rated 2 out of 5 by from So costly for when you are between income levels Too hard to navigate if you want to save money. I ended up paying full price just to be done with it but I will never use it again after this year. **Also after trying to post a review you have to keep finding a user name**
Date published: 2022-10-09
Rated 5 out of 5 by from Turbo Tax is awesome I really enjoyed this full service from Turbo Tax. Scott was great.
Date published: 2022-10-09
Rated 4 out of 5 by from Mostly Straightforward, Always Trustworthy Love the interview process to ensure I cover every area without stumbling around on my own. Only drawback is that sometimes TurboTax "locks in" to a train of thought and it's difficult to backtrack out of it if you want to correct something you may have mistakenly answered.
Date published: 2022-10-09
Rated 5 out of 5 by from Fantastic Easy to use and very helpful prompts - made filing my taxes stress free!
Date published: 2022-10-09
Rated 5 out of 5 by from Worth the effort Simplifies something I don't enjoy doing with peace of mind
Date published: 2022-10-09
All TurboTax® Offerings Reviews - Page 5518
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from An Excellent Product with a few Annoying flaws Great product that guides you through every step possible on Federal and State Returns. Annoying issues are mainly 2: entries for numbers sometimes require clicking in the entry box (rather than by default) and any time you need to back step through an entry process it "forgets" SOME of your prior entries. Just stay on your toes. Fortunately the final return check will find these incomplete fields.
Date published: 2022-10-09
Rated 3 out of 5 by from Let me efile later You shouldn't increase how much money you take based on returns. Let me efile. Thanks.
Date published: 2022-10-09
Rated 3 out of 5 by from Should have live tax help should have live tax help all the way to end of filing extension day. I didn't see a place to enter my 20% off promo code and I really needed to use it. couldn't go back to page and recheck either. Live help guy during business hours was great tho.
Date published: 2022-10-09
Rated 3 out of 5 by from Trying to contact Turbotax is hard I tried to buy Audit Defense while I was finishing my return and every time i tried (10 x's) the program shut down. The same thing happened with paying the state filing fee. I had to buy both by phone and each took me over three hours on the phone because of poor customer service.
Date published: 2022-10-09
Rated 5 out of 5 by from Made taxes easy Once I gathered the information, TurboTax made filing easy.
Date published: 2022-10-09
Rated 2 out of 5 by from So costly for when you are between income levels Too hard to navigate if you want to save money. I ended up paying full price just to be done with it but I will never use it again after this year. **Also after trying to post a review you have to keep finding a user name**
Date published: 2022-10-09
Rated 5 out of 5 by from Turbo Tax is awesome I really enjoyed this full service from Turbo Tax. Scott was great.
Date published: 2022-10-09
Rated 4 out of 5 by from Mostly Straightforward, Always Trustworthy Love the interview process to ensure I cover every area without stumbling around on my own. Only drawback is that sometimes TurboTax "locks in" to a train of thought and it's difficult to backtrack out of it if you want to correct something you may have mistakenly answered.
Date published: 2022-10-09
Rated 5 out of 5 by from Fantastic Easy to use and very helpful prompts - made filing my taxes stress free!
Date published: 2022-10-09
Rated 5 out of 5 by from Worth the effort Simplifies something I don't enjoy doing with peace of mind
Date published: 2022-10-09
All TurboTax® Offerings Reviews - Page 5518