TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72136 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax is easy to use. Easy to use. I like the fact that last year's information is filed for the next year's returns.
Date published: 2021-03-23
Rated 1 out of 5 by from Extra services are not worth the money Turbo tax is easy and convenient to do your own taxes. We paid extra this year to have a "CPA" review our situation with us. The rep did not seem to appear to know how to use the turbo tax software very well. She had not looked at our return we filed in advance of the call. The call consisted of her talking line by line through what we had already put into the system. She couldn't offer advice or answer our more difficult questions and when she did answer she would start with "I think.." or "I'm pretty sure". She did not install any confidence in us that she knew what she was talking about or that we could trust her judgement. She didn't even have things like the standard deduction memorized. After our wasted hour of time on the phone with her (half of the time taken up by her not knowing how to use the software) we filed our taxes. A week later we received an email that our state tax return was rejected and we had to re-file it again. The error was due to a turbo tax internal software error called VA-charity. So we had to log back in and re-file the state return. All in all, we will probably continue to use turbo tax in the future, but will not pay for "help" again in the future.
Date published: 2021-03-23
Rated 4 out of 5 by from Turbo Tax did my federal taxes.... Only problem was when I imported my W-2, the software kept asking for info I did not need to input, such as residence state, etc. I ended up just manually inputting the W-2 data, to circumvent the problem
Date published: 2021-03-23
Rated 5 out of 5 by from Easy to file The program was precise, self explanatory and easy to follow!
Date published: 2021-03-23
Rated 4 out of 5 by from Easy to work with CAN WORK ON THE RETURN AS TIME IS AVAILABLE. STRAIGHT FORWARD.
Date published: 2021-03-23
Rated 3 out of 5 by from Needs some help No state return available for my state, some program errors that required an override, and some other areas that could use better help in the walk through. Still better than doing it all by hand.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax Rocks It was easy to file, thanks. I"ll use TurboTax again next year and tell my friends.
Date published: 2021-03-23
Rated 4 out of 5 by from good experience easy, quick and economical free file was perfect for me
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax makes is so easy. THANKS!!! TT makes is so easy. I would never use another online tax service. Thank you so much!
Date published: 2021-03-23
Rated 5 out of 5 by from easy as can be with great customer service it was incredibly simple and affordable! i got my return done in less than an hour and was assisted with any and all questions and issues i had!
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 5514
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is easy to use. Easy to use. I like the fact that last year's information is filed for the next year's returns.
Date published: 2021-03-23
Rated 1 out of 5 by from Extra services are not worth the money Turbo tax is easy and convenient to do your own taxes. We paid extra this year to have a "CPA" review our situation with us. The rep did not seem to appear to know how to use the turbo tax software very well. She had not looked at our return we filed in advance of the call. The call consisted of her talking line by line through what we had already put into the system. She couldn't offer advice or answer our more difficult questions and when she did answer she would start with "I think.." or "I'm pretty sure". She did not install any confidence in us that she knew what she was talking about or that we could trust her judgement. She didn't even have things like the standard deduction memorized. After our wasted hour of time on the phone with her (half of the time taken up by her not knowing how to use the software) we filed our taxes. A week later we received an email that our state tax return was rejected and we had to re-file it again. The error was due to a turbo tax internal software error called VA-charity. So we had to log back in and re-file the state return. All in all, we will probably continue to use turbo tax in the future, but will not pay for "help" again in the future.
Date published: 2021-03-23
Rated 4 out of 5 by from Turbo Tax did my federal taxes.... Only problem was when I imported my W-2, the software kept asking for info I did not need to input, such as residence state, etc. I ended up just manually inputting the W-2 data, to circumvent the problem
Date published: 2021-03-23
Rated 5 out of 5 by from Easy to file The program was precise, self explanatory and easy to follow!
Date published: 2021-03-23
Rated 4 out of 5 by from Easy to work with CAN WORK ON THE RETURN AS TIME IS AVAILABLE. STRAIGHT FORWARD.
Date published: 2021-03-23
Rated 3 out of 5 by from Needs some help No state return available for my state, some program errors that required an override, and some other areas that could use better help in the walk through. Still better than doing it all by hand.
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax Rocks It was easy to file, thanks. I"ll use TurboTax again next year and tell my friends.
Date published: 2021-03-23
Rated 4 out of 5 by from good experience easy, quick and economical free file was perfect for me
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax makes is so easy. THANKS!!! TT makes is so easy. I would never use another online tax service. Thank you so much!
Date published: 2021-03-23
Rated 5 out of 5 by from easy as can be with great customer service it was incredibly simple and affordable! i got my return done in less than an hour and was assisted with any and all questions and issues i had!
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 5514